LiveAgent – Omnichannel Help Desk & Live Chat Software
LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)
Live Chat Plugin for Elementor – LiveChat
Elementor chat plugin Looking to add some WordPress live chat functionality to your Elementor website? With LiveChat, you can provide instant communication with on-site visitors and customers and enable a prompt resolution to their questions or concerns. Along with chatting, you can also send out personalized messages based on different criteria. Plus, you can use the widget as a contact form for offline messages or even to enable customers to sign up to your mailing list. Feature-packed WordPress live chat plugin Under the hood, LiveChat offers a number of efficiency features, such as targeted messages. These, for instance, could be used to automatically pop up on your checkout page if a shopper is inactive. LiveChat’s personalization features are no match for the competition. You can customize colors and messages to match your website. It’s possible to set up different themes for the mobile experience, and you can add team photos for more personalized interactions. But that’s not all. It’s a snip to set up quick replies to answer repetitive questions and create chat tags to streamline communication. To ease your customer support processes, you can handle multiple chat windows across different pages. With LiveChat you can provide 24/7 customer support. During your off-hours, your customers will still be able to message you in the chat widget, as they would do if your team was online. All of their messages will be stored within LiveChat, ready to be replied to. Live chat for WordPress website As soon as you install LiveChat on your WordPress site, you begin to improve your business on many different levels. You start to provide fast and effective customer support and boost customer satisfaction. The chat widget helps you to pick up more leads and make the purchasing process easier for them. In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications. Want to communicate with shoppers while they’re browsing your WordPress store? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart. Easy to customize and extend From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, and others.
