Kommunicate – AI Agents and Live Chat for Customer Support
Support your customers 24/7 in more than 100 languages with Kommunicate AI agent and Live Chat solution Kommunicate is an AI-first customer service automation platform for small and medium-sized businesses. Kommunicate AI agents help businesses automate up to 80% of repetitive queries while providing the option to escalate complex queries to support agents via live chat, based on query type and team. Businesses can automate lead capture, refunds, delivery status checks, and FAQs, boosting customer satisfaction without losing the human touch. The platform also enables tracking of AI agent and support agent performance, offering key insights such as average resolution time, first response time, CSAT, and more. Why You Should Use Kommunicate AI Agent Instantly answer repetitive queries with accuracy 24/7. Train Kommunicate AI agent on your WordPress website content with just one click. Provide assistance in more than 100 languages for your global visitors. Kommunicate is secured with certifications like SOC 2 Type 2, GDPR, ISO 27001, and HIPAA. AI Assist for live agents supporting chat with features like AI Summary, dynamic translations, AI Insights, fetching answers from company knowledge base, answer suggestions, and more. Customize the chat widget according to your brand colors with your brand logo, so it looks like part of your website. Make Kommunicate AI agent for customer service live on your website in less than a minute. Maintain your brand tone by training the AI agent to respond the way you want. View all your queries from the AI agent in a common dashboard for review. Route every conversation to the right agent with the department feature. Integrate Kommunicate AI agent with your WhatsApp Business, Instagram, Telegram, Viber, and email support, and bring all conversations to one place for better collaboration. Language Version Kommunicate AI Agent for WordPress supports more than 100 languages so that you can support your global customers. Languages supported: English French / Français Spanish / Español Italian / Italiano German / Deutsch Swedish / Svenska Portuguese / Português Hindi / हिन्दी Arabic / العربية Polish / Polski Chinese / 中文 (Zhōngwén), 汉语, 漢語 Danish / Dansk Dutch / Nederlands Hebrew / עברית Japanese / 日本語 Korean / 한국어 Persian / فارسی (also listed as Farsi) Romanian / Română Russian / Русский Turkish / Türkçe Armenian / Հայերեն Bengali / বাংলা Basque / Euskara Catalan / Català Czech / Čeština Finnish / Suomi Galician / Galego Greek / Ελληνικά Hungarian / Magyar Indonesian / Bahasa Indonesia Irish / Gaeilge Lithuanian / Lietuvių Malay / Bahasa Melayu Nepali / नेपाली Norwegian (Bokmål) / Norsk (Bokmål) Norwegian / Norsk Serbian / Српски Slovene / Slovenščina Tagalog / Tagalog Tamil / தமிழ் Thai / ไทย Ukrainian / Українська Afrikaans / Afrikaans Albanian / Shqip Aragonese / Aragonés Asturian / Asturianu Azerbaijani / Azərbaycan dili Bashkir / Башҡорт Bavarian / Boarisch Belarusian / Беларуская Bishnupriya Manipuri / विष्णुप्रिया मणिपुरी Bosnian / Bosanski Breton / Brezhoneg Bulgarian / Български Burmese / မြန်မာဘာသာ Cebuano / Cebuano Chechen / Нохчийн мотт Chuvash / Чӑваш чӗлхи Croatian / Hrvatski Estonian / Eesti Georgian / ქართული Gujarati / ગુજરાતી Haitian / Kreyòl Ayisyen Icelandic / Íslenska Ido / Ido Javanese / Basa Jawa Kannada / ಕನ್ನಡ Kazakh / Қазақша Kirghiz / Кыргызча Latin / Latina Latvian / Latviešu Lombard / Lumbard Low Saxon / Nedersaksisch Luxembourgish / Lëtzebuergesch Macedonian / Македонски Malagasy / Malagasy Malayalam / മലയാളം Marathi / मराठी Minangkabau / Baso Minangkabau Mongolian / Монгол Newar / नेपाल भाषा Norwegian (Nynorsk) / Norsk (Nynorsk) Occitan / Occitan Piedmontese / Piemontèis Punjabi / ਪੰਜਾਬੀ Scots / Scots Serbo-Croatian / Srpskohrvatski Sicilian / Sicilianu Slovak / Slovenčina South Azerbaijani / گونئی آذربایجان دیلی Sundanese / Basa Sunda Swahili / Kiswahili Tajik / Тоҷикӣ Tatar / Татарча Telugu / తెలుగు Urdu / اردو Uzbek / Oʻzbekcha Vietnamese / Tiếng Việt Volapük / Volapük Waray-Waray / Waray Welsh / Cymraeg West Frisian / Frysk Western Punjabi / مغربی پنجابی Yoruba / Yorùbá Support For support, please contact by initiating chat on our website or reach out to support@kommunicate.io.
LiveAgent – Omnichannel Help Desk & Live Chat Software
LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)
