JS Help Desk – AI-Powered Support & Ticketing System vs UpdraftPlus

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency. Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering. Key Resources JS Help Desk Demo Plugin Homepage Video Tutorials Free Version Major Features Core Ticketing & Management – Professional Support System: Enterprise-level ticketing for all users. – Unlimited Tickets & Agents: No artificial limits on your growth. – Unlimited Departments: Organize by Sales, Support, Billing, etc. – Priority Management: Highlight urgent issues with custom colors. – Internal Notes: Agents can add private notes for internal collaboration. – Custom Statuses: Track ticket progress with clear status messages. Zywrap AI Copilot (New!) – Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest. – 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. – Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. – Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. – Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. – Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API. User & Agent Experience – Front-end Submission: Users create and track tickets without accessing the dashboard. – Guest/Visitor Tickets: Allow users to open tickets without creating an account. – Fully Responsive: Optimized for smartphones, tablets, and desktops. – HTML Editor: Rich text support for ticket summaries and replies. – Multiple Attachments: Admin-controlled size and file type limits. Automation & AI – Instant Answers (New!): As a customer describes their problem, matching knowledge base articles, FAQs and canned responses surface right on the ticket form – so the simple questions get answered before a ticket is ever filed. – AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. – Email Notifications: Automated alerts for new tickets, replies, and status changes. – Field & Email Managers: Full control over 12+ custom fields and HTML email templates. Security & Compliance – GDPR Ready: Built-in tools for data erasure and anonymization. – Spam Protection: Supports built-in Captcha and Google reCAPTCHA. – Terms & Conditions: Require agreement before ticket submission. Customization & Reporting – Color Themes: 7 preset palettes to match your brand. – Detailed Reports: Summaries by agent, department, priority, and status. – RTL Ready: Full support for right-to-left languages. – Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese. Shortcodes [jssupportticket] – Control Panel [jssupportticket_addticket] – Add New Ticket form [jssupportticket_mytickets] – User Ticket List Premium Add-Ons JS Help Desk is a complete help desk system with 35+ professional addons. Email Piping – Create/reply to tickets via email. Time Tracking – Log time spent on resolutions. Paid Support – Charge per ticket or subscription. Agents – Multi-agent management & permissions. Agent Auto Assign – Rule-based ticket routing. Multi Forms – Unique forms per department. Merge Tickets – Combine duplicate queries easily. Ticket Overdue – Track SLA deadlines & response times. SMTP – Custom email protocol for reliability. Ban Email – Block specific users or domains. WooCommerce – Connect support to customer orders. Private Credentials – Store & auto-delete sensitive data. Email CC – Keep stakeholders updated on tickets. Export – Export ticket data/history to CSV. Desktop Notification – Real-time browser alerts. Ticket History – Full audit log of all ticket actions. Ticket Auto Close – Auto-close inactive ticket threads. Feedback – Collect agent performance ratings. Helptopic – Categorize queries for easy browsing. Private Note – Private internal agent communication. Knowledge Base – Self-service documentation portal. Canned Response – Pre-defined templates for fast replies. Max Tickets – Limit open tickets per user/agent. Mail Chimp – Sync users to marketing mailing lists. User Options – Advanced registration & Captcha. Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls. Announcements – Broadcast news to all support users. Downloads – Share supporting files with customers. FAQ – Database of frequently asked questions. Admin Widgets – Real-time stats on WP dashboard. Internal Mail – Agent-to-agent messaging system. Envato Validation – Verify purchase codes for tickets. Front-End Widgets – Display ticket stats in sidebars. Multi Language Emails – Language-based templates. Easy Digital Download – Integrated support for EDD. Privacy & Third-Party Service Disclosure To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service). Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response. Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button. Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the Zywrap Privacy Policy for full details on data handling.

The UpdraftPlus Backup & Migration Plugin is trusted by the WordPress community to backup, restore and migrate their WordPress websites. UpdraftPlus is actively installed on more than 3 million websites around the world. Backup with UpdraftPlus UpdraftPlus is the world’s highest ranking and most popular scheduled backup and migration plugin. Backup to your preferred storage location and restore in just three clicks. Backup to Dropbox, Google Drive, Amazon S3 (or compatible), Rackspace Cloud, FTP, DreamObjects, Openstack Swift or email. The paid version also allows you to backup to Microsoft OneDrive, Microsoft Azure, Google Cloud, Backblaze B2, SFTP, SCP, pCloud, WebDAV or UpdraftVault, our integrated storage option for UpdraftPlus. Backup manually or schedule to run every 2, 4, 8 or 12 hours, daily, weekly, monthly or fortnightly. Restore with UpdraftPlus Your WordPress website is vulnerable. Your site may get hacked. Something could go wrong with an update or your server could crash. You might need to reverse a change made or a mistake caused by human error. Whatever the reason, you can restore your WordPress website in just a few clicks with UpdraftPlus. Choose which components to restore (e.g. plugins, themes, database etc.), click again to restore, then click again to return to the main screen. Migrate with UpdraftPlus It’s easy to migrate your WordPress website to another web host, server or domain with this free version of UpdraftPlus. To migrate, simply download your database, plugins, themes etc. from the source site, then upload them into your destination site. When migrating, a built-in search-and-replace engine identifies old strings and replaces these to reflect the new location. UpdraftPlus saves you time and reduces the risk of broken links or missing files associated with manual migrations. Why UpdraftPlus? Writing a reliable backup and migration plugin that ‘just works’ consistently across millions of different WordPress deployments is hard. UpdraftPlus is relied upon to do exactly that. We’re trusted and actively deployed on more websites around the world than any other WordPress backup and migration plugin. UpdraftPlus: Backs up, migrates and restores Offers a huge number of remote storage locations Allows you to schedule backups, so you can ‘set and forget’ Is comprehensive and easy to use Is proven to work on over 3 million sites. UpdraftPlus Premium The free version of UpdraftPlus will back up and migrate your website perfectly well. However if you need more features and options you can purchase our Premium version. Backup and Migrate with UpdraftPlus Premium, and: Get automatic backups before updates. Restore the very latest version if a WordPress or plugin update breaks your site. Backup Incrementally. Changes are added to the master, saving server resources vs repeatedly backing up in full. Get more remote storage options including Microsoft OneDrive, SFTP, Microsoft Azure, WebDAV, Google Cloud, SCP, Backblaze and pCloud. Get 1GB of integrated storage with UpdraftVault for 99.999% reliability, redundancy and scalability. Get more control over how many backups are stored in a specified interval. Restore from other backup plugins including BackWPup, BackupWordPress, Simple Backups and more. Run backups at set times e.g. during periods of low traffic. Backup to more than one location for added protection. Get detailed reports. Includes cryptographic checksums so you can verify the integrity of the backup files and more. Get Premium migration. Migrating to the destination site is more direct and can be done from the source site. Get Multisite / multi-network compatibility. Backup non-WP files and databases e.g. tables belonging to your e-commerce store or customisations to WordPress core. Get database encryption. Manage your backups and migrations from the WP-CLI. Get Premium Support. Find out more on our comparison page. UpdraftPlus Premium is available for purchase here. Managing multiple websites? UpdraftCentral is a powerful remote control dashboard for WordPress that allows you to manage your backups, as well as updates, users, pages, posts, plugins and themes from one central location. Choose between: UpdraftCentral (free, self-hosted) UpdraftCentral Premium (paid-for, self-hosted) UpdraftCentral Cloud (paid-for, fully-hosted) Optimize your sites centrally by combining the power of WP-Optimize and UpdraftCentral or manage your backups centrally by combining the power of UpdraftPlus with UpdraftCentral. Need to create a temporary clone of your site? UpdraftClone makes it quick and easy to create a temporary sandbox for changes you want to try out. Simply select the versions of WordPress and PHP that you want, and we’ll do the rest. More about UpdraftClone The full suite of plugins from Team Updraft and friends UpdraftPlus. Backup, migrate and restore. Rated 5* on the plugin directory and trusted by more than 3 million WordPress website owner WP-Optimize. Clean the database, compress images and caching. Optimize your WordPress website. 5* user rating. 1 million + active installs. All-In-One Security (AIOS). Secure your WordPress website. Comprehensive, feature rich and easy to use. 5* user rating and 1 million + active installs. WP Overnight. Quality Extensions for your WooCommerce store. 5* rated invoicing, order and product management, customer management solutions and more. Easy Updates Manager. Take control of updates. Lots of features for free, and a Premium version with even more – over 300,000 users. Internal Link Juicer.Boost your SEO. Automate internal links within your WordPress website. Save time and rank higher in the search engines. For other useful, free plugins see our lead developer’s profile, here. Are you multilingual? Can you translate? Do you want to help people that speak your language to backup, migrate and restore their WordPress websites? The UpdraftPlus backup, migration and restoration plugin is ready and waiting. The translation process is easy, and web-based – please go here for instructions: https://updraftplus.com/translate/. Or, if you’re already an expert WordPress translator, just pick out the .pot file from the wp-content/plugins/updraftplus/languages/ directory – if you scan for translatable strings manually, then you need to get these functions: _x(), __(), _e(), _ex(), log_e(). Many thanks to our existing translators. License Copyright 2011-24 David Anderson This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 3 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA Non-English translators are provided by volunteers, and wordpress.org does not give plugin developers control over their translations; thus relying on them is at your own risk; UpdraftPlus cannot guarantee that translations from the original English are accurate. We recognise and thank those mentioned at https://updraftplus.com/acknowledgements/ for code and/or libraries used and/or modified under the terms of their open source licences.