AI Chat App – Live Agent Handover, Help Docs, vs Init Chat Engine – Real-Time, Community, Extensible

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Init Chat Engine is a clean and minimal frontend chatbox plugin, designed for homepage or site-wide communication with comprehensive administrative controls. This plugin is the core user system behind the Init Plugin Suite – optimized for frontend-first interaction, extensibility, and real-time gamification. GitHub repository: https://github.com/brokensmile2103/init-chat-engine Key Features: Frontend Experience: – Built with 100% REST API and Vanilla JS – No jQuery, no bloat – blazing fast – Fully embeddable via [init_chatbox] shortcode – Guest messaging support (optional) – Smart polling system (adaptive 3.5–10s based on activity, up to 20s when the chatbox is scrolled out of view) – Browser notifications when new messages arrive – Scroll-up to load history, scroll-down to auto-scroll – Optimistic sending & “new message” jump button – Clean UI with customizable themes – Template override supported (chatbox.php) Administrative Control: – Complete Settings Panel – Basic, Security, and Advanced configurations – Message Management – Search, view, delete messages with pagination – User Moderation – Ban/unban users by IP or user ID with expiration – Rate Limiting – Prevent spam with configurable message limits – Word Filtering – Block messages containing prohibited words – Statistics Dashboard – View chat activity, user engagement, and trends – Cleanup Tools – Automatic and manual cleanup of old messages – Custom CSS Support – Full styling customization options Security & Moderation: – IP-based and user-based banning system – Configurable rate limiting (messages per minute) – Word filtering with custom blocked word lists – Message moderation queue (optional) – Automatic cleanup of old messages and expired bans – Admin override capabilities Multilingual Ready: – Translation-ready with full .pot file included – Vietnamese translation included – Easy to translate to any language Perfect for community-based sites, forums, fanpages, manga readers, SaaS dashboards, customer support, or any interactive chat widget. Shortcode Attributes Shortcode [init_chatbox] supports the following attributes: height – Set chat height (e.g., height="400px") width – Set chat width (e.g., width="100%") theme – Apply custom theme (e.g., theme="dark") show_avatars – Override avatar setting (true/false) show_timestamps – Override timestamp setting (true/false) title – Add custom chat title class – Add custom CSS classes id – Set custom container ID Example: [init_chatbox height="500px" title="Community Chat" theme="modern"] Filters for Developers This plugin provides filters and actions to allow developers to extend word filtering, message processing, and chat behavior without modifying core files. init_plugin_suite_chat_engine_word_filter_strategy Modify word filtering strategy (substring, word, regex). Applies to: Message validation Params: string $strategy, array $settings, string $message init_plugin_suite_chat_engine_blocked_words Modify the blocked-words list before validation. Applies to: Message validation Params: array $blocked_words, array $settings, string $message init_plugin_suite_chat_engine_bypass_filter Bypass filtering under custom conditions (VIP, internal users, etc.). Applies to: Message validation Params: bool $bypass, string $message, WP_User|null $user, array $settings init_plugin_suite_chat_engine_word_block_hit (action) Triggered when a word filter rule blocks a message. Applies to: Message validation Params: string $blocked_word, string $message, string $strategy init_plugin_suite_chat_engine_enrich_message_row Extend chat message data (add flags, metadata, user info, etc.). Applies to: Backend DB → JSON output Params: array $message_row, WP_User|null $user License This plugin is licensed under the GPLv2 or later. You are free to use, modify, and distribute it under the same license.