AI Chat App – Live Agent Handover, Help Docs, vs IURNY by INDIGITALL – Instant Chat, Web Push Notifications

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Two solutions in one plugin: Communicate with your website visitors through: ✅ Instant Messaging Chat – Click to Chat ✅ Push notifications This plugin helps you add a chat floating button to your website and send push notifications to subscribers based on location or interactions. Use it to communicate with visitors and manage engagement from your WordPress admin. About es | Documentation What you can do with IURNY plugin 1.- INSTANT CHAT ⭐ 1.1 Insert a Instant Chat floating button on your website ⭐ 1.2 Set your ‘web Chat’ number and let your visitors contact you easily: 📱 On mobile, launch web Chat Mobile app 💻 On desktop, launch web Chat Desktop app or web Chat Web, 🤳 show QR Code to scan from phone ⭐ 1.3 We love freedom and flexibility. Set up and customize your Instant Chat: 🤩 Decide the web position for the chat floating button 🤩 Choose a color and we customize the entire visual theme of the widget. New! Upload your own brand image 🤩 Define your core message writing the text for the bubble and welcome message on the chat and header 🤩 Customize delay time selecting exactly when you want your new Instant Chat logo and chat window to display on the screen ⭐ 1.4 Analytics Integration: Automatically send events to Google Analytics, Google Tag Manager and Facebook Pixel when the user opens web Chat. Google Analytics 4 integration with the recommended “iurny_lead” event. You can also create your own custom events or add event parameters. ⭐ 1.5 Fast & Light: We only load what is needed. iurny is lightweight. 2.- PUSH NOTIFICATIONS Segment and send customized and automated messages according to location, behavior and profile. ⭐ 2.1 Send welcome message to new web visitors creating friendly user experiences and community feeling ⭐ 2.2 Segment your messages by geotargeting improving your business results ⭐ 2.3 Create call-to-action messages: Use custom CTAs to encourage visitors with customized offers and discounts including retargeting actions with reminder and promotional messages to recover abandoned carts ⭐ 2.4 Support customers and help them in the sales process with the product update information ⭐ 2.5 Keep in touch with your users building loyal relationships with them ⌁ FEATURES 👏 Automatic Notifications – Send web push notifications to customers every time you publish a new update, or you have a new offer. Or set up a reminder that gets automatically sent to them if they haven’t visited for a few days. Targeting Segments – Send notifications to specific customers based on language, section, number of times they’ve visited your web, or even set up your own user attributes that you can target. Supports Chrome (Desktop & Android), Safari (Mac OS X), Microsoft Edge (Desktop & Android), Opera (Desktop & Android), Firefox (Desktop & Android) and Samsung Browser (Android). Real Time Analytics – See your notifications being delivered in real time and set up events for Google Analytics. A/B Testing – Try out different messages to a smaller set of your visitors to figure out which messages are more effective and then send the more effective message to the rest of your visitors! Scheduled Notifications – Schedule notifications to be delivered in the future. Rich Media and personalized message – Connect to our console and use the full potential of our push technology. Include images, video and animated GIF within your messages. Premium add-on Extend the plugin with additional features: CREATE SEVERAL AGENTS: The Premium add-on allows you to add multiple phone numbers and monitor their availability. If none of your agents are available, users can see when to expect an answer. AVOID OVERLOADING: Reduce response delays by distributing chats among available agents. ⌁ HAVE YOUR SAY! 🤟 Please let us know all your comments and rate us with ⭐⭐⭐⭐⭐. Help us with the translation in your language Keep an eye on the indigitall blog with all news and latest marketing trends Discover our solutions and how to use them easily External services This plugin relies on external services provided by INDIGITALL to deliver Web Push notification and analytics functionality. Below is a detailed description of each service, what data is sent, when it’s sent, and links to the relevant terms of service and privacy policies. 1. INDIGITALL API Services Service Provider: INDIGITALL Service Website: https://indigitall.com 1.1 Main API (api.indigitall.com) Purpose: User authentication, account management, and campaign management for Web Push notifications. When it’s used: When you log in to the plugin, create an account, or manage notification campaigns from the WordPress admin panel. Data sent: Email address and password (for authentication) User domain preference Campaign data (title, message, target audience) Application configuration settings 1.2 Device API (device-api.indigitall.com) Purpose: Device registration and management for Web Push notifications. When it’s used: When a visitor to your website subscribes to push notifications. Data sent: Device ID (unique identifier generated by the browser) Browser information Push subscription endpoint User preferences (e.g., notification topics) Location data (only if the user grants permission) 1.3 In-App API (inapp-api.indigitall.com) Purpose: Delivery of in-app messages and content to website visitors. When it’s used: When displaying personalized messages or content to users who have subscribed. Data sent: Device ID Application key User interaction events 1.4 Inbox API (inbox-api.indigitall.com) Purpose: Message inbox functionality for storing and retrieving notification history. When it’s used: When users access their notification history. Data sent: Device ID Application key Message read/unread status 1.5 Analytics API (wpdata.indigitall.com) Purpose: Collect anonymous usage statistics to improve the plugin. When it’s used: During plugin activation, deactivation, and certain configuration changes. Data sent: WordPress version PHP version Plugin version Site URL (anonymized) Anonymous usage events (e.g., “plugin activated”, “settings changed”) 2. Web Chat Service Purpose: Provides WhatsApp integration for live chat functionality. When it’s used: When visitors click the WhatsApp chat button on your website. Data sent: This feature redirects users to WhatsApp with your configured phone number. No data is sent to INDIGITALL servers. All communication occurs directly through WhatsApp. Note: WhatsApp integration is subject to WhatsApp’s Terms of Service and WhatsApp’s Privacy Policy. 3. Third-Party IP Geolocation Service Service: ipinfo.io Purpose: Determine the visitor’s country for analytics purposes. When it’s used: During certain administrative operations to identify the user’s location. Data sent: IP address Terms of Service: https://ipinfo.io/terms-of-service Privacy Policy: https://ipinfo.io/privacy-policy Note on Privacy: All INDIGITALL services comply with GDPR and data protection regulations. For detailed information about data handling and privacy practices, please visit https://indigitall.com/en/privacy-policy/ or contact [email protected]. JavaScript Components in Distribution This plugin includes JavaScript files from external and proprietary sources. Details for each distributed file are documented below: 1. INDIGITALL Service Components — serviceware (sdk.min.js and worker.min.js) Purpose: These files are the client-side runtime of the INDIGITALL Web Push notification service. They handle device registration, push subscription management, and notification delivery by connecting to the external INDIGITALL platform. Distributed files: public/views/webPush/js/sdk.min.js and public/views/webPush/js/worker.min.js Documentation: https://documentation.indigitall.com/reference/sdk-setup Source availability: These are runtime components of the INDIGITALL SaaS platform (serviceware). They connect to and operate through the external INDIGITALL push notification service, similar to how other serviceware plugins (e.g., Disqus, YouTube embeds) include client-side runtime files from their respective platforms. The source code is maintained internally by INDIGITALL as part of their commercial service infrastructure. License: Proprietary — provided by INDIGITALL as part of their SaaS service 2. External Open-Source Component (qrcode-v2.js) Distributed file: includes/qr-code/qrcode-v2.js Purpose: Generates QR codes for the WhatsApp Web integration feature, allowing desktop users to scan and open WhatsApp on their mobile devices. Human-readable code: The distributed file is included in readable (non-minified) form. Source Code Repository: https://github.com/davidshimjs/qrcodejs License: MIT License Note: This is a well-known open-source library for QR code generation. Note: All distributed files are reviewed and updated as part of plugin releases.