Hyve Lite – AI Chatbot Trained on WordPress Posts, Pages, Products & More with ChatGPT vs Re

Every site gets the same handful of questions over and over. What does this cost, how does it work, is there a version for me? The answer is usually already written down somewhere on your site, and nobody can find it. Hyve is a conversational AI assistant and WordPress chatbot trained on your own content. Using retrieval-augmented generation (RAG), it searches the posts, pages, products, and other content you choose, then generates answers based only on what it finds. It suits any site with content worth searching. A blog with hundreds of posts, a documentation site people keep emailing about, a service business answering the same pricing questions, or a WooCommerce store. Whether you’re helping customers find products, answering customer support questions, or making documentation easier to search, Hyve turns your WordPress content into an AI knowledge base that visitors can chat with naturally. Hyve Pro | Free vs Pro | Documentation | Support Forum Set up in three steps Pick the posts, pages, and products the chatbot should learn from. Choose how the AI runs, either with Hyve Connect free monthly credits or your own OpenAI key. The chat widget goes live, and answers come from your content. Two ways to power the AI Hyve Connect: We host the AI, and the free plan includes free monthly credits, so there is no API key to manage. It is the easiest way to run an AI chatbot without an API key. Install it, pick your content, and the chatbot answers the same day. Your own OpenAI key: Bring an OpenAI account you already have and choose from the same GPT models behind ChatGPT, starting with GPT-4o mini. As your traffic grows, you can trade cost against answer quality while paying OpenAI directly for what you use, with no per-message fee to us. You can switch between the two whenever you like, and your knowledge base comes with you. Your content, and nothing else Hyve uses retrieval-augmented generation (RAG), meaning every question starts by searching your content first. The AI then generates an answer from the most relevant information instead of relying on its general knowledge or the open web. If the answer is not in your content, Hyve says so. It does not guess, and it will not invent a price or a policy you never wrote. Free features Train it on your WordPress content Build an AI knowledge base from the content you already publish, without copying or rewriting anything. Add posts, pages, WooCommerce products, and any custom post type, so the AI chatbot handles product questions as readily as blog or documentation questions Edit a page and Hyve re-indexes it on save, so nobody gets an answer from an old version Every answer links back to the page it came from, so visitors can click through and read more Scale your AI knowledge base to thousands of documents by connecting an external vector database like Qdrant. Put the chat where you want it Add the assistant wherever visitors need help, from every page on your site to a single landing page. A floating chat bubble in either bottom corner, or an inline chat sitting in the page itself Drop it in with the Hyve Chat Gutenberg blocks, or the [hyve] and [hyve floating="true"] shortcodes for any theme, page builder, or widget area Run the website chatbot site-wide, only on the pages you pick, or everywhere except the ones you exclude with visibility filters Control the conversation Shape how your AI assistant talks to visitors while keeping conversations safe and helpful. Write the welcome message visitors see first, and the fallback message for questions your content does not cover Content moderation screens visitor messages before they reach the AI Chat sound and message timestamps, both optional Read your three most recent conversations from the dashboard and see what people are actually asking More with Hyve Pro Hyve Pro adds the parts that turn a chatbot into a customer support and sales tool. More knowledge sources Expand your AI knowledge base beyond WordPress by importing files and external websites. Import PDF, Word, Markdown, text and CSV files, which turns manuals, policies and price lists into answers without republishing them Crawl any website URL, or add a whole site through its sitemap, for documentation that lives outside WordPress Type in custom data for answers you would rather not publish publicly Turn conversations into leads Never lose a potential customer. Capture leads inside the chat and keep the full conversation alongside every enquiry. A contact form inside the chat, with the fields you choose, so the chatbot doubles as a lead capture form Show it before the chat starts, when the bot cannot answer, or when a visitor asks to speak to a person Every lead lands in your dashboard beside the conversation it came from, so you have the context before you reply Skills for live website answers Go beyond your knowledge base by letting Hyve retrieve live information from your website while keeping every action read-only. Search your WooCommerce catalog and return live prices and stock, so nobody is pointed at a product that sold out Check a signed-in customer’s order status, with identity taken from their account rather than an order number Run a site search when the knowledge base does not cover a question, then point the visitor to the right article You decide which skills are switched on, and every one of them is read-only Send the data where you work Connect Hyve with your existing workflows so conversations, leads, and knowledge searches reach the tools your team already uses. Webhooks push visitor messages, bot replies, and captured leads to any URL the moment they happen, so the events land in the tools your team already uses API access lets external tools search your knowledge base through a secure endpoint Start the conversation first Reach out before visitors leave by starting conversations at the moments they’re most likely to need help. Proactive messages open the chat on time spent, scroll depth, or exit intent, catching someone before they leave Suggested follow-up questions appear after each reply, keeping the conversation moving Learn what visitors want Understand what people ask most, discover content gaps, and continuously improve your knowledge base. Browse every conversation to spot common questions and trends Find unanswered questions and use them to improve your knowledge base Export chats as CSV and let your team review conversations without admin access Make it yours Customize the assistant so it feels like part of your brand instead of a generic chatbot. Give your AI assistant a custom name and personality Shape every response with custom instructions Match your brand with custom colors, icons, and widget styling Compare Free vs Pro and see everything Hyve Pro includes → AI processing and third-party services For AI processing, Hyve relies on the OpenAI API to provide certain features, such as text generation and language processing. How your data reaches OpenAI depends on which option you choose. With Hyve Connect, your indexed content and visitor messages are processed through Themeisle’s hosted service, which passes them to OpenAI on your behalf. See the Themeisle Terms of Service and Privacy Policy. With your own API key, those requests go from your site straight to OpenAI, and nothing passes through our servers. You can learn more about their terms of use here: OpenAI Terms of Use. Hyve is backed by the Themeisle team, a trusted WordPress company behind Neve, Otter Blocks, and other popular products.

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site. Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat. All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically target and message online customers using rules and conditions. Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place! Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves. Send automated Customer Satisfaction Surveys and keep track of your service quality. View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer. Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers. The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service. Detailed Features Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service. Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates. See order details, histories, and lifetime value See recent activity, and customers’ screens See shipping and fulfillment Set order status Process refunds and cancellations Edit customer and order notes Boost Engagement, Conversions, and Sales Add a live chat customer service experience to your storefront to engage customers. Fully customizable livechat support to match your brand Minimal coding required SEO-friendly script loading for fast page loads Apply powerful rules and condition triggers for automatic customer messaging. Send call-to-actions, discounts, and promotions via live chat Ask for reviews automatically after a purchase Up-sell relevant products at checkout Prevent shopping cart abandonment Reduce Customer Service Volume By 40% Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles. Hello Bot can automatically greet customers FAQ Bot can reply with FAQ articles for faster customer support Order Bot can answer order questions Chatbot builder (coming soon) Create workflows for advanced chat support scenarios Perfect For Self Service FAQ and knowledge base management Powerful article editor Optimized for SEO Show your FAQ in live chat Embeddable Give Agents Full Customer Service Clarity Powerful Live Dashboard for customer support, sales, and marketing See customer activity and location Send 1-on-1 chat messages and optimize sales See customer screens and co-browse using Peek! Create Happy Customers Schedule satisfaction surveys after customer service emails or chats have been addressed. Available for email and live chat tickets Customers can rate your customer support quality Get additional feedback for you to review Detailed reporting for support tickets Better Teamwork Customer support teams are more efficient when using Re:amaze. CRM and segmentation Internal notes Team activity sharing Response templates Office hours Autoresponders Email templates iOS and Android mobile apps Mobile Apps Available Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go. iOS – Get iOS App Android – Get Android App