AI Chat App – Live Agent Handover, Help Docs, vs One to one user Chat by WPGuppy

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

WPGuppy is a well thought and clinically designed and developed WordPress chat plugin which has been engineered to fulfill the market needs. It is loaded with features without compromising on quality. WPGuppy is not just a simple WordPress chat plugin – it is a comprehensive chat solution entailing features that are hard to find in a single WordPress chat plugin. It is a comprehensive feature-rich WordPress chat plugin that not only provides numerous practical features for end-users but has been designed and developed keeping in mind the high-quality standards that subsequently provide the much-needed robustness and working performance in such plugins. This plugin prides itself on using its built-in database which means that it will be integrated within your WordPress site database and you get to keep complete control on how you manage your data etc. The team behind this plugin consists of experienced and professional software engineers and web designers who back this plugin with excellent customer support. Enable PHP HTTP Authorization Header Shared Hosts Most shared hosts have disabled the HTTP Authorization Header by default. To enable this option you’ll need to edit your .htaccess file by adding the following: RewriteEngine on RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule ^(.*) - [E=HTTP_AUTHORIZATION:%1] WPEngine To enable this option you’ll need to edit your .htaccess file by adding the following: SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1 What’s new in WP Guppy Pro ** BudyPress & BudyBoss Integration ** ** Post base chat ** ** Start chat on the WooCommerce shop page ** Emoji sharing ** Voice note ** ** Group chat with friends ** Create group Delete group Upload group avatar Leave group Share video files Share documents Share gallery or single images Send audio files Hot: Send current location with open street maps Hot: Reply to a message Delete a message from a chat Download attachments Real-time chat with pusher.com Channel API, Vue.js, and Vuex Real-time chat with node.js and socket.io. Your server should support node.js for this to activate the real-time experience All WordPress users listed by roles Media and attachment listing in the chat sidebar User profile management Reset the database with a single click from the back-end Settings for the default tab to activate Enable/disable tabs for the user, chats, friends, blocked Dynamic color schemes Media extensions to upload settings Mute bell sound for notifications Report user via email All media attachments download from a conversation Clear conversation RTL support Much more features, click here to check all the features