ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System vs AI Chat App – Live Agent Handover, Help Docs,

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Help desk, live chat and AI chatbot for WordPress and WooCommerce A customer asks “where is my order?”. Your agent opens the ticket and the order is already there: shipping status, payment, purchase history, and the buttons to refund or cancel it. No second tab, no copying order numbers, no extra plugin. ThriveDesk is customer support software built for WordPress and WooCommerce from day one. It puts live chat, an AI chatbot, a shared inbox and a support ticket system in one place, and this plugin connects it to your site in under five minutes. Rated 4.8/5 on G2 and 4.7/5 on Capterra. Start your free 7-day trial – no credit card required. Live chat for WordPress and WooCommerce Add the live chat widget to any page without touching code, and talk to visitors from the web app or the mobile apps. The widget is 20 KB and loads only on the pages you enable it on. Match the widget to your brand: colors, launcher, position and welcome text Several agents can help the same customer at once Customers can drop screenshots and files straight into the chat Ask for the right details with a custom pre-chat form Business hours and holiday notices, so nobody waits on an empty office Hide the widget on the pages where you do not want it Sound and push notifications, so no chat goes unanswered WooCommerce stores see the customer’s order history beside the chat AI chatbot that answers from your own content NEO, the ThriveDesk AI chatbot, learns from your knowledge base, your documents and your website. It answers the routine questions on its own and hands the rest to a person with the whole conversation attached. Auto-replies to common questions, 24/7 Drafts replies for agents to review before sending Tags and prioritizes incoming tickets Hands off to a human agent with full context Picks up new training content the moment you add it Test it in the AI Playground before you switch on auto-reply AI Copilot helps the humans too: it summarizes long threads, writes a first draft from the conversation history and suggests the next step. We are honest about what AI customer support can do. In the first months, expect NEO to resolve 20–45% of first-tier requests. A well-trained setup reaches up to 90%. It supports your team; it does not replace them. Helpdesk and support ticket system Every email, live chat and contact form submission becomes a trackable ticket in a shared inbox, so nothing is lost in a personal mailbox. Sales, billing and technical support can each have their own inbox, and the ticketing system scales from one person to a customer service team. Collision detection: two agents never answer the same ticket @mentions and private notes your customers never see Canned responses for the answers you give every day Tags, labels and custom fields for routing and reporting Snooze, schedule a reply, and undo send Split a ticket in two, or merge duplicates Bulk assign and bulk close Automation rules: route by keyword, assign round-robin, escalate after a set time, enforce SLAs Reports for volume, response time, resolution rate and customer satisfaction (CSAT) The WooCommerce help desk: orders, refunds and subscriptions inside the ticket The WooCommerce integration is built and maintained by ThriveDesk, not a third-party connector. From inside any ticket or chat, an agent can: See the customer’s complete order history and lifetime value Check shipping status without opening a tracking link Cancel or refund an order Add, edit or remove order items View and cancel subscriptions, with WooCommerce Subscriptions and WPSubscription Only do what their role allows: refunds and cancellations can be limited to the agents you choose Store data is fetched from your site on demand and cached locally. It is not copied to ThriveDesk servers. Customer portal and knowledge base on your own site WPPortal – put the [thrivedesk_portal] shortcode on any page and customers can open tickets, follow replies and search your help articles without leaving your site WooCommerce My Account – add a Support tab to My Account, so customers find their tickets next to their orders Search before you ask – require a search of your help center and chosen post types before the new-ticket button appears; a good help center cuts email volume by up to 30% Knowledge base – a public help center with your own domain, AI-assisted writing, nested categories, version history and search that understands “can’t log in” means the password reset article Support from anywhere Agents can reply, assign, tag and chat from the ThriveDesk iOS and Android apps, with real-time updates and dark mode. Works with Ecommerce – WooCommerce, WooCommerce Subscriptions, WPSubscription, Easy Digital Downloads, SureCart, Freemius, Envato, Stripe, Paddle CRM and automation – FluentCRM, FunnelKit, Zapier, Pabbly Connect, FlowMattic Forms – any contact form plugin can create tickets, and the plugin recognizes Contact Form 7, WPForms, Fluent Forms, Forminator, Ninja Forms, Formidable Forms, SureForms, MetForm, JetFormBuilder, Everest Forms, Jotform and more Team tools – Slack, GitHub, plus an API, webhooks and SmartApp for connecting any external data source without code Any theme – works with every theme that follows WordPress standards; no page builder required Switching from Zendesk or Help Scout Migration from Zendesk and Help Scout is free and handled by the ThriveDesk team: conversations, contacts and history come across intact. Themesgrove saves $4.2K a year since moving from Help Scout. What customers say “I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth.” alamin2002, WordPress.org review, April 2026 “ThriveDesk is the best live chat we’ve ever used.” Crypto Cloud, WordPress.org review Pricing The plugin is free. Every ThriveDesk plan includes live chat, and every plan starts with a 7-day free trial and no credit card. See plans and pricing. Documentation and support Help center – setup guides for the plugin, live chat, the AI chatbot and every integration Support forum – ask here and the ThriveDesk team will answer Status page