AI Chat App – Live Agent Handover, Help Docs, vs TG Live Chat

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

TG Live Chat is a powerful WordPress plugin that enables real-time communication between your website visitors and support team through messaging service. Customers can chat directly on your website without leaving the page, while you reply from the comfort of your messaging app. Key Features 💬 Real-time Chat * Customers chat directly on your website * Messages delivered instantly to your messaging app * Reply from messaging app – no need to open WordPress admin * Multiple admin support (comma-separated chat IDs) 🔒 Privacy Protection * Your messaging ID stays private * Customer identity protected * Optional customer data storage * Auto-delete customer data after X days 🎨 Customizable Widget * 3 beautiful skin options (Default, Dark, Light) * Custom support representative name and avatar * Auto-pop after configurable delay * Exclude specific pages from showing widget ⚙️ Flexible Configuration * Easy messaging bot setup * Multiple admin chat IDs support * Page exclusion settings * Data retention controls 📱 Seamless Integration * Works with any messaging bot * Simple webhook setup * No external services required * Lightweight and fast How It Works Customer starts chat: Visitor fills in name, email, and phone on your website Message to messaging app: Customer messages are sent to your messaging app via bot You reply: Reply directly from messaging app (click button or reply to message) Customer receives: Your reply appears instantly in the website chat widget Use Cases Customer Support: Provide instant support to website visitors Lead Generation: Capture customer information before chat Sales Assistance: Help customers with purchases in real-time FAQ Support: Answer questions quickly without leaving messaging app Privacy-Conscious Support: Keep your personal messaging ID private Privacy & Data Customer data storage is optional Auto-delete customer data after configurable days No tracking without explicit configuration All data stored locally in your WordPress database GDPR-friendly with data retention controls Support For support, feature requests, or bug reports: * Website: https://nandann.com * Subject: WordPress Development Help Request Professional WordPress development and troubleshooting services available. Expert solutions for complex WordPress challenges including custom development, site migrations, security audits, and performance optimization. Privacy This plugin respects user privacy: Customer data storage is optional (admin can disable) Auto-delete customer data after configurable days No tracking without explicit admin configuration All data stored locally in WordPress database Customer information only sent to configured messaging chat IDs The plugin collects and stores the following information (if enabled): – Customer name, email, phone – Chat messages – Conversation timestamps This data is used solely for customer support purposes. You can configure automatic deletion of old data in the settings. External Services This plugin connects to external services to provide its functionality. Below is detailed information about each service. Telegram Bot API This plugin connects to the Telegram Bot API (api.telegram.org) to enable real-time communication between your website visitors and your Telegram app. What the service is and what it is used for: The Telegram Bot API is used to: * Send customer messages from your website to your Telegram app * Receive your replies from Telegram and deliver them to customers on your website * Manage webhook configuration for real-time message delivery What data is sent and when: When a customer sends a message: The plugin sends the customer’s message, name, email, phone number (if provided), and page URL to the Telegram Bot API. This occurs only when a customer submits a message through the chat widget. When you reply from Telegram: Your reply is sent from Telegram to the plugin’s webhook endpoint. This occurs only when you send a reply from your Telegram app. Webhook management: The plugin sends webhook configuration requests (setWebhook, getWebhookInfo, deleteWebhook) when settings are saved or webhook connection is verified. Service Provider: Telegram Messenger Inc. * Terms of Service: https://telegram.org/tos * Privacy Policy: https://telegram.org/privacy Data Transmission: No data is transmitted to external services during normal website browsing. Data is only sent when: 1. A customer initiates a chat or sends a message on your website 2. You reply to a customer message from your Telegram app 3. The plugin needs to configure or verify the webhook connection About the Developer Prakhar Bhatia is a professional WordPress developer and troubleshooter with extensive experience in: WordPress Troubleshooting: Expert diagnosis and resolution of complex WordPress issues, performance optimization, and security hardening Custom Development: Bespoke WordPress plugins, themes, and custom functionality tailored to specific business needs Site Migration & Hosting: Seamless website migrations, hosting optimization, and server configuration for peak performance Security & Maintenance: Comprehensive security audits, malware removal, and ongoing maintenance to keep sites secure Nandann Creative Agency specializes in WordPress development solutions for businesses of all sizes. Website: https://nandann.com