HB FreshDesk vs MinervaKB Lite

This plugin is used for connect your FreshDesk account in your wordpress site. You can easily to get your FreshDesk FAQs and Ticket, And also create a new ticket in your FreshDesk account directly using this plugin, And also check your ticket conversation. FreshDesk Terms of Service https://www.freshworks.com/terms/ Usage Place this shortcode in page, post or text widget where you’d like to display Data. [freshdesk-create-ticket] [get_all_ticket] [freshdesk-faq] Templates Place this shortcode in any template parts of your theme. Installation Upload “hb_freshdesk” to the “/wp-content/plugins/” directory. Activate the plugin through the “Plugins” menu in WordPress. How to Use Place Add your Fresh-desk account detail in Freshdesk Settings -> General Setting tab. You can connect two way in our account 1. API Key 2. User-name and Password. Place Go to Faq page and select our FAQ’s which is display in your front end. Place Use Above Shortcode.

WordPress Knowledge Base plugin MinervaKB is flexible and powerful WordPress knowledge base plugin. It helps you to create a simple, yet powerful helpdesk or FAQ solution. You can add articles, organise them into topics and build a home page with AJAX live search for your customers to find their answers quickly. Use box or list layout with predefined design and styles. Dedicated search results page is also present. Using plugin as opposed to dedicated knowledge base theme also helps SEO of your main site greatly, as you don’t need to move your help content to subdomain. You can check the demo here: Minerva Knowledge Base Lite demo MinervaKB Lite key features: Powerful, yet easy to use Fast live AJAX search Beautiful design Unlimited articles and topics Drag n drop topic selection on home page List and box view Font Awesome icons selector for articles and topics Fully responsive Intuitive options panel Estimated reading time in articles Views count in articles Dynamic breadcrumbs Customizeable URL slugs (via post type setting) Recent topics and articles widgets Nested topics support Dedicated sidebars for home, topics, tags, search results page and articles pages Easy localisation from options panel Uses custom post types, so your content is not locked to plugin Developer friendly – lots of actions in templates Styles options Quick, tested on many commercial sites and with many different themes Clean code Plugin is developer-friendly. We use many actions in templates and you can even copy template files to your theme and override plugin templates! To do so, create minerva-kb folder in the root of your theme and copy files from plugins/minervakb/lib/templates there. But this is optional, as you can modify templates via actions. In case you need to use this plugin in language other than English, no localisation plugin or additional effort is required, as all the strings used on client-side are available to edit in options panel. We tested MinervaKB Lite on many free and premium themes and it works surprisingly well with most of them. So it should work with any theme coded according to WordPress standards and respecting WordPress template hierarchy. If you like this plugin and find it useful, you really should check the PRO version at MinervaKB – Knowledge base for WordPress with Analytics. It has all the features of Lite plus: Built-in Analytics dashboard 7 beautiful search themes Articles ratings and feedback KB home page builder Dynamic table of contents in articles with ScrollSpy Content restriction by user role Related articles Articles drag-n-drop reorder Extended styles and typography options Dynamic topics (most liked, most viewed, recent) Custom settings for each topic, such as images, colors and icons Content shortcodes, like tip, related links, warning and others Search on article and topic pages Options, options and more options. You can configure almost everything from options panel Google Analytics integration Professional quick support Regular updates and bugfixes …many more