GRT Ticket vs WP Click to Chat –

Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js Features Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created. Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional) Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required). Create and manage tickets from WordPress admin and frontend Real-time chat between users and admins Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields Advanced Search: Filter tickets by User Name or Ticket ID instantly Guest Ticket Submission: Users can submit tickets without an account (secure cookie access) User Profile: Users can manage their profile and upload avatars Auto-Assignment: Automatically assign tickets to agents based on category Agent Performance: View stats on agent performance and ticket resolution Email Piping: User replies via email are automatically added to ticket chat Email Notifications: Chat replies are sent to user email (with direct frontend links) IMAP/SMTP settings configurable via plugin settings Secure input handling and WordPress coding standards compliant Fully GPL-2.0 compatible External Services This plugin integrates with the following third-party services: 1. Twilio (Optional) Service: Twilio API (WhatsApp & SMS) Usage: Sends notifications to admins and users via WhatsApp or SMS. Data Sent: Message content, phone numbers. Privacy Policy: Twilio Privacy Policy 2. Supabase (Optional) Service: Supabase Realtime Usage: Provides real-time chat capabilities. Data Sent: Chat messages, user IDs (for authentication). Privacy Policy: Supabase Privacy Policy 3. Webhooks (Slack, Discord, Zapier) Usage: Sends ticket data to external services for notification/automation. Data Sent: Ticket details (title, ID, user email, message). Supabase Configuration (Optional for Realtime) Create a project at Supabase. Get your Project URL, Anon Key, and Service Role Secret. In WordPress, go to GRT Ticket > Settings and enter these credentials. In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!) Enable “Realtime Chat” in plugin settings.

The NinjaTeam Click to Chat plugin supports multiple chat apps and messaging platforms, making communication easier for your customers. With this WP Support All-in-One Floating Widget Plugin, you can create a click-to-chat button that appears in the corner of your website. When clicked or tapped, this button expands to display a selection of chat apps so your customers can choose their preferred method of communication. It works great on both desktop and mobile devices. 100% FREE! ➡️ QUICK DEMO Key Features Drag & Drop Interface: Organize apps by dragging and dropping them. Custom Links/Apps: Add personalized icons or links to social or chat platforms of your choice. Flexible Display Options: Choose to display the widget on the right or left corner of your site. Customizable Design: Quickly modify padding, effects, and colors to match your site’s branding. Language Options: Supports English, German, Spanish, Italian, French, Japanese, and more. RTL Compatibility: Perfect for languages like Hebrew, Arabic, Persian, and Kurdish. ⚡️ Communication Channels This plugin provides a multitude of options for your customers to get in touch: Email Phone WhatsApp Instagram Facebook Messenger Facebook page Facebook group Telegram account & Telegram channel Skype Line Viber Snapchat WeChat KakaoTalk Zalo Extra phone number Custom links Link to Google Maps shop location, address, Google Business Profile, etc. Link to review platforms like Tripadvisor, Yelp, Amazon, Lieferando , and more! 🔑 HOW IT WORKS After activating the plugin, you don’t need to fill in any license. Just go to Click to Chat menu, choose the apps you want to show. For each app/platform, you need to enter the URL or username accordingly. In the Display tab, you can show the floating button on all WordPress pages or your selected pages. You can tweak the design or use your custom icon to make the button stand out or fit with your theme color profiles. It allows your visitors to start a conversation quickly and assists your customer relationship management (CRM): Live chat: Helps customers chat with support agents in real-time, enabling them to get quick responses to their queries. Ticketing system: Allows customers to submit support tickets, which are then assigned to support agents who can work on them and provide timely responses. Contact forms: Provides a simple way for customers to get in touch through the app they are using. Social media integration: Collect your leads on various social media platforms. 🏅 TYPICAL USE CASES Floating contact button for brands, ecommerce sites, online stores Help chat button for schools, courses, e-learning centers Connect button for forums, communities, dating sites Floating action button for market research companies, non-profit organizations Call-to-action for marketing and other promotion campaigns 🎏 COMPATIBILITY The WP Support All-in-One Floating Widget offers seamless compatibility with all WordPress page builders, WooCommerce themes, e-commerce plugins, and caching solutions. ♥️ Enjoy this plugin? Think we’re awesome? Rate us and let the world know! Meet Bookster: Your customer service co-pilot. Creating an online booking form, scheduling appointments directly on your WordPress site, and gaining insights for maximum growth. 🚀