GRT Ticket for WordPress Plugin Directory

5.0(1 reviews)0 installs

GRT Ticket is a WordPress app, with a 5.0 average rating from 1 review, as of Aug 31, 2026.

GRT Ticket is a WordPress Plugin Directory app by Ridhwan Ahsan. With a rating of 5.0★ from 1 reviews.

AppRanks verdict

Generated from live marketplace data — refreshed daily

GRT Ticket is a category-leading WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.

Pros

+High average rating (5.0★) signals consistent merchant satisfaction
+Published by Ridhwan Ahsan — established developer track record

Cons

−Limited review base (1) — ratings can shift significantly with new feedback

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How GRT Ticket works

Show full description

Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js

Features

Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.

Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)

Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).

Create and manage tickets from WordPress admin and frontend

Real-time chat between users and admins

Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields

Advanced Search: Filter tickets by User Name or Ticket ID instantly

Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)

User Profile: Users can manage their profile and upload avatars

Auto-Assignment: Automatically assign tickets to agents based on category

Agent Performance: View stats on agent performance and ticket resolution

Email Piping: User replies via email are automatically added to ticket chat

Email Notifications: Chat replies are sent to user email (with direct frontend links)

IMAP/SMTP settings configurable via plugin settings

Secure input handling and WordPress coding standards compliant

Fully GPL-2.0 compatible

External Services This plugin integrates with the following third-party services:

1. Twilio (Optional)

Service: Twilio API (WhatsApp & SMS)

Usage: Sends notifications to admins and users via WhatsApp or SMS.

Data Sent: Message content, phone numbers.

2. Supabase (Optional)

Service: Supabase Realtime

Usage: Provides real-time chat capabilities.

Data Sent: Chat messages, user IDs (for authentication).

3. Webhooks (Slack, Discord, Zapier)

Usage: Sends ticket data to external services for notification/automation.

Data Sent: Ticket details (title, ID, user email, message).

Supabase Configuration (Optional for Realtime)

Create a project at Supabase.

Get your Project URL, Anon Key, and Service Role Secret.

In WordPress, go to GRT Ticket > Settings and enter these credentials.

In Supabase SQL Editor, run this command to create the messages table:

create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;

IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)

Enable “Realtime Chat” in plugin settings.

Keyword rankings

GRT Ticket ranks for 1 keywords across WordPress Plugin Directory. Here are the top 1:

1.helpdesk
Rank #143

Competitors & alternatives

AppRanks tracks competitor sets per category. For GRT Ticket, the independent listing audit includes a competitive context section, and the full WordPress app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.

Frequently asked questions

What is GRT Ticket?

GRT Ticket is an app for WordPress. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Ridhwan Ahsan.