GRT Ticket vs Kimiyi AI – AI Chatbot with Digital Human, ChatGPT

Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js Features Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created. Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional) Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required). Create and manage tickets from WordPress admin and frontend Real-time chat between users and admins Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields Advanced Search: Filter tickets by User Name or Ticket ID instantly Guest Ticket Submission: Users can submit tickets without an account (secure cookie access) User Profile: Users can manage their profile and upload avatars Auto-Assignment: Automatically assign tickets to agents based on category Agent Performance: View stats on agent performance and ticket resolution Email Piping: User replies via email are automatically added to ticket chat Email Notifications: Chat replies are sent to user email (with direct frontend links) IMAP/SMTP settings configurable via plugin settings Secure input handling and WordPress coding standards compliant Fully GPL-2.0 compatible External Services This plugin integrates with the following third-party services: 1. Twilio (Optional) Service: Twilio API (WhatsApp & SMS) Usage: Sends notifications to admins and users via WhatsApp or SMS. Data Sent: Message content, phone numbers. Privacy Policy: Twilio Privacy Policy 2. Supabase (Optional) Service: Supabase Realtime Usage: Provides real-time chat capabilities. Data Sent: Chat messages, user IDs (for authentication). Privacy Policy: Supabase Privacy Policy 3. Webhooks (Slack, Discord, Zapier) Usage: Sends ticket data to external services for notification/automation. Data Sent: Ticket details (title, ID, user email, message). Supabase Configuration (Optional for Realtime) Create a project at Supabase. Get your Project URL, Anon Key, and Service Role Secret. In WordPress, go to GRT Ticket > Settings and enter these credentials. In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!) Enable “Realtime Chat” in plugin settings.

Transform Your Customer Engagement with Kimiyi AI! Elevate your online business with Kimiyi AI, the next-generation AI conversational assistant designed to enhance customer support and streamline interactions. With Kimiyi, you can create a lifelike digital human that engages your visitors, answers their queries, and drives conversions—all without the need for coding or technical expertise. You can find more information about KimiyiAI by following this link: Kimiyi AI Key Features: 1. Create Your Own Digital Human Easily select from our diverse library of avatars or customize your own digital human. Our intuitive setup process allows you to create a unique representation of your brand that resonates with your audience. 2. Voice Interaction Capabilities Kimiyi not only communicates through text but can also speak and listen to voice commands. This feature enables users to engage in natural, conversational dialogue with the AI, making interactions more intuitive and accessible. 3. Lead Generation Automatically gather leads through the chatbot. Kimiyi can engage visitors, collect their information, and categorize leads based on your specific needs, turning casual browsers into potential customers. 4. Train Your Assistant with Knowledge Empower your AI by uploading documents or URLs. Kimiyi learns from your content, enabling it to provide accurate and relevant responses to customer inquiries. Whether it’s product details, company policies, or FAQs, your AI assistant is ready to deliver. 5. Interactive Conversations Engage your customers in natural language. Kimiyi allows users to interact seamlessly with the AI assistant, ensuring that they receive instant answers and support at any time of day or night. 6. 24/7 Availability With round-the-clock support, your customers can get assistance whenever they need it. Kimiyi ensures that no query goes unanswered, enhancing customer satisfaction and loyalty. 7. Real-Time Analytics & Insights Gain valuable insights into customer interactions. Kimiyi’s analytics tools help you understand user behavior, popular questions, and overall engagement, enabling you to make informed business decisions. 8. Versatile Applications Whether you’re in e-commerce, hospitality, or education, Kimiyi is adaptable to diverse organizational needs. Use it as a virtual concierge in hotels, a corporate trainer for learning modules, or an interactive guide in museums. 9. Easy Setup and Management Get started for free—no credit card required! Our user-friendly interface and video tutorials guide you through the setup process, making it simple to launch your AI assistant right away. 10. Customizable Avatars Choose from a variety of avatars representing different ethnicities, ages, and styles. Make your digital human a true reflection of your brand identity. Why Choose Kimiyi AI? We understand the challenges businesses face in providing exceptional customer service. With years of experience in artificial intelligence, we’ve developed a solution that not only meets but exceeds customer expectations. Kimiyi is designed to help you connect better with your audience, enhance engagement, and drive sales. Official Documentation and Help Center For getting help, visit Kimiyi AI Help Center for more information Get Started Today! Unlock the potential of AI-driven customer support with Kimiyi AI. Experience how easy it is to create a responsive, engaging digital assistant that works tirelessly for your business. Try Kimiyi AI now for free and watch your customer interactions transform! Testimonials Implementing Kimiyi AI on our website has been a game-changer! The digital human seamlessly engages our customers, providing instant answers to their questions. Our conversion rates have significantly improved, and our customers love the personalized experience! Kimiyi AI has revolutionized how we interact with our customers. The easy setup and training process allowed us to have our digital assistant up and running in no time. It’s like having a dedicated support team available 24/7! Kimiyi’s AI assistant has transformed our guest services. It acts as a virtual concierge, handling bookings and inquiries effortlessly. Our guests appreciate the immediate support, and we’ve seen a noticeable uptick in customer satisfaction! Since integrating Kimiyi AI, our customer engagement has skyrocketed! The lead generation features are fantastic, allowing us to capture valuable customer information effortlessly. It’s truly a must-have for any online store looking to boost sales. External Services Kimiyi Bot connects to a Kimiyi AI API to identify bot ID registered by the user, which will be embedded to the WordPress website after authentication. It sends the token input and confirmed by user to bind with designated Kimiyi AI Chatbot during authentication. This service is provided by “Kimiyi AI”: Terms and Conditions Privacy Policy v1.0.0 Initial release