Gobot – Sales Boosting Chatbot vs GRT Ticket

Over 10,000 companies of all sizes use Gobot to automatically generate qualified leads, answer customer questions, help visitors find the perfect product/service, collect customer feedback, send personalized emails, schedule appointments, and much more – no programming skills needed. There have been millions of questions answered, leads generated, and meetings booked by Gobot. Gobot helps you grow your sales, automatically answer customer questions, get more email subscribers, book meetings, and more by engaging your website visitors at just the right time and place! Use one of our 100+ popular bot templates or easily create your own bot using our drag n’ drop bot builder – no programming skills needed! Gobot’s integration with WordPress means you will be up and running in under a minute. Visitors who chat with a Gobot conversational shopping bot are far more likely to make a purchase online than those who don’t. Help shoppers find the perfect product, quickly grow your email list, boost your conversion rate, and automatically book qualified meetings, all in real time, with a virtual sales assistant that generates new opportunities 24/7. Instantly answer questions, reduce ticket volume, and boost customer satisfaction. Increase customer satisfaction by automatically answering customer’s common questions. Instantly identify & respond to new questions, or automatically hand-off to your existing support tool as needed. Gather actionable feedback & data with conversational chatbot forms and surveys. Transform feedback & data collection into a real-time, conversational experience. Ask the right questions at the right time, and automatically ask personalized, intelligent follow-up questions. How does Gobot work? Pick from 100+ pre-built plug n’ play bot templates or use Gobot’s intuitive and simple drag n’ drop builder to easily build chatbots that match your store’s style. Click Publish and your bot appears on your site and engages your visitors! Your bot can be up and running in under a minute. Match colors, add your logo, set the position, and change to your native language. Easily connect Gobot to your existing help desk, CRM, live chat tool, email marketing tool, and much more. Analyze your bot’s chats, visualize where people are dropping off, view email conversion rate, download a CSV of collected user responses, study survey results, and much more. Advanced Page Level Targeting and Behavior Personalization Gobot allows you to create a highly targeted message based on the specific page or traffic referral source your visitor followed to arrive at your site. This allows you to segment your email list and group your subscribers based on their interest and interaction with your website. Segmentation allows you to send relevant emails to your subscribers to achieve higher open rates, higher click through rates, increased sales and revenue, greater customer retention, and a lower unsubscribe rate. Gobot can also be triggered when your visitors scroll to a particular spot on your website or at the precise moment your visitors are about to leave. This allows you to re-engage visitors and encourage subscription. Full Features List: 100+ bot templates (responsive & mobile-friendly) Automatically answer customer questions & create a knowledge base Built-in email marketing & automation features Use webhooks to send collected data to any tool you use Poll functionality for polling your visitors 0-10 Surveys for gauging level of satisfaction with your site Form functionality with CSV output to spreadsheets Calendar functionality for scheduling calls and meetings Social buttons for promoting shares/likes/follows Powerful page level targeting to build a hyper-segmented email list Custom analytics to tell you which bots are converting the best Exit sensitive triggered bots for converting abandoning website visitors into subscribers and customers Scroll-triggered & geographic location-specific bots for enhanced conversion rates Timed bots – display opt-ins after a certain time or on second pageview Automatically tag particular visitors for follow-up Easy integration with popular email marketing service providers Color & style match your brand Join 10,000+ other companies and add Gobot to your store today. Start automatically answering customer questions, generating qualified leads, helping shoppers find the perfect product, collecting customer feedback, sending personalized emails, scheduling appointments, and much more – no programming skills needed. Gobot is a trademark of Gobot LLC.

Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js Features Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created. Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional) Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required). Create and manage tickets from WordPress admin and frontend Real-time chat between users and admins Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields Advanced Search: Filter tickets by User Name or Ticket ID instantly Guest Ticket Submission: Users can submit tickets without an account (secure cookie access) User Profile: Users can manage their profile and upload avatars Auto-Assignment: Automatically assign tickets to agents based on category Agent Performance: View stats on agent performance and ticket resolution Email Piping: User replies via email are automatically added to ticket chat Email Notifications: Chat replies are sent to user email (with direct frontend links) IMAP/SMTP settings configurable via plugin settings Secure input handling and WordPress coding standards compliant Fully GPL-2.0 compatible External Services This plugin integrates with the following third-party services: 1. Twilio (Optional) Service: Twilio API (WhatsApp & SMS) Usage: Sends notifications to admins and users via WhatsApp or SMS. Data Sent: Message content, phone numbers. Privacy Policy: Twilio Privacy Policy 2. Supabase (Optional) Service: Supabase Realtime Usage: Provides real-time chat capabilities. Data Sent: Chat messages, user IDs (for authentication). Privacy Policy: Supabase Privacy Policy 3. Webhooks (Slack, Discord, Zapier) Usage: Sends ticket data to external services for notification/automation. Data Sent: Ticket details (title, ID, user email, message). Supabase Configuration (Optional for Realtime) Create a project at Supabase. Get your Project URL, Anon Key, and Service Role Secret. In WordPress, go to GRT Ticket > Settings and enter these credentials. In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!) Enable “Realtime Chat” in plugin settings.