Gapify AI Customer Communication
Gapify AI Customer Communication connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers. 🤖 AI-Powered Customer Support Botify, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means: Increase Revenue: AI provides personalized shopping advice and product recommendations Reduce Costs: Decrease dependency on human support agents with automated responses 24/7 Availability: Never miss a customer inquiry, even outside business hours Smart Conversations: Context-aware AI understands customer intent and provides relevant help 🚀 Key Benefits Revenue Growth: AI-driven shopping assistance converts more visitors to customers Cost Reduction: Automated responses handle routine inquiries without human intervention Enhanced Experience: Instant, intelligent responses improve customer satisfaction Scalable Support: Handle unlimited conversations simultaneously ⚡ WordPress Integration Features One-Click Setup: Enter your Gapify website token and go live instantly Smart User Identification: Automatically identify WordPress users for personalized service Advanced Display Rules: Control exactly when and where the AI assistant appears Multi-language Support: Serve customers in their preferred language Role-Based Control: Customize chat availability based on user roles Mobile Optimized: Perfect experience across all devices 🎯 Perfect For E-commerce Stores: AI shopping assistant increases sales and reduces cart abandonment SaaS Businesses: Automated onboarding and feature guidance Service Providers: Instant quote generation and appointment scheduling Educational Platforms: AI tutoring and course support Any Business: Looking to scale customer support without increasing costs Advanced Configuration Position Control: Left or right side positioning Theme Integration: Light, dark, or auto theme detection Widget Styling: Standard or flat design options Message Bubble: Show/hide message notifications Popout Button: Optional popout functionality Base Domain: Cookie domain configuration for multi-domain setups User Identification Automatically pass WordPress user information to your Gapify dashboard: User ID or email as identifier Display name and avatar Email address Phone number (from user meta) Custom user data Display Rules Fine-tune when your chat widget appears: Role-Based Hiding: Hide from administrators, editors, or any user role Post Type Exclusion: Exclude from products, pages, or custom post types URL Pattern Matching: Use wildcards to exclude specific URLs Guest User Control: Special handling for non-logged-in users Developer Friendly Clean, well-documented code WordPress coding standards compliant Extensive hooks and filters Comprehensive test suite SOLID principles architecture Privacy Policy This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes: User ID or email (as configured) Display name (if enabled) Email address (if enabled) Avatar URL (if enabled) Phone number (if enabled and available) This data is only sent when: 1. User identification is explicitly enabled in settings 2. A user is logged into WordPress 3. The chat widget is displayed No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements. Support For support, feature requests, or bug reports: Visit the WordPress.org support forum Contact Gapify support through your dashboard Check our documentation License This plugin is licensed under the GNU General Public License v2 or later. Open Source Distribution: This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software. Commercial Use: While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact gapify.ai for commercial licensing inquiries. Third-Party Service: This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at gapify.ai/terms. About Gapify Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels. Learn more at gapify.ai
Site Chat on Telegram
Site Chat on Telegram is a powerful and convenient WordPress plugin that allows you to integrate a support chat on your website with Telegram. With this plugin, your customers can easily send messages through the chat widget on your site, and administrators and support staff can quickly and efficiently respond to them directly in Telegram. New Feature: AI Integration with OpenAI We’ve added a powerful new feature to our WordPress support chat plugin! Now you can integrate OpenAI into your Telegram support workflow: Custom System Prompt – Define how the AI should respond by adding your own system prompt. Content-Aware Responses – Select specific posts from your site to provide the AI with context when answering. Seamless Human Handoff – Easily switch the chat from AI to a human admin whenever needed. Unified Workflow – Customers write in the website chat, messages are sent to Telegram, and now the AI can assist with instant replies. This gives you a flexible way to combine human support with AI-powered assistance, improving response time and customer experience. Key Features Instant Notifications: Receive notifications of new chat messages on your website directly in Telegram. AI Integration with OpenAI: automated replies using custom system prompts and selected WordPress posts, with the option to hand over the chat to a human. Easy Integration: Installing and configuring the plugin takes just a few minutes. User-Friendly Interface: Intuitive interface for configuring and managing the chat. Flexible customisation of the widget display: Specify the pages and post types where the support chat should be displayed. Automatic response at the first request: Automatic response to the first user query, ensuring quicker engagement and a better user experience. Customization Options: Personalize the chat widget with your own colors, manager’s avatar, and welcome message. Working hours: Specify the days and hours when you are available to respond to clients. Security: All messages are transmitted using a secure connection. Auto-replies: Add a list of keywords, and when a match is found, the user will receive an automatic message. How It Works Install and activate the Site Chat on Telegram plugin on your WordPress site. Set up the integration with your Telegram account by following simple instructions. Customize the chat widget by selecting your own colors, manager’s avatar, and welcome message. Select where the plugin will be active (entire site, post types, taxonomies, specific posts, etc.) Start receiving and responding to customer messages in real-time directly from Telegram. Benefits of Use Improved Customer Support: Quick responses to customer inquiries will enhance their satisfaction. Reduced Response Time: Instant notifications and the ability to reply from anywhere via Telegram. Increased Efficiency: Centralized management of customer messages. Demo | Documentation Try Site Chat on Telegram today and enhance your customer interactions!
