ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System vs Futy.io Leadbots

Get more customers from your website by easily converting your visitors into Leads, including via WhatsApp, E-mail and Telephone. Futy’s Leadbots give your visitors a pleasant customer experience. Visitors can easily ask a question, schedule an appointment or request a quote. All Futy bots and widgets are installed on any website within 5 minutes. On average, the number of contact requests via your website increases by 300%. Register for free | View website | Documentation | Pricing WhatsApp chat widget With the WhatsApp chat widget, your visitors can easily send messages via WhatsApp from your website. It is easy to connect with the free WhatsApp Business app. For the visitor it is a pleasant customer experience, being able to ask a question easily via WhatsApp. As a company, it is a great way to receive more contact requests via the website. The advantage of WhatsApp is that you do not have to react as quickly as with a Live chat. This makes it easier to combine with daily activities. Link a landline number to WhatsApp. Leadbot The Futy Leadbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. You could also call it a digital account manager. He helps with requesting a quote, making an appointment or referring to the correct page or information. The low-threshold contact also offers possibilities to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a Leadbot help! Contact options in the Leadbot These are popular contact options for the Leadbot on your website: Contact via WhatsApp, E-mail and Telephone Leave a callback request Contact forms Plan an appointment Request quote Link to conversion pages Schedule a video call Dynamic forms FAQ’s Why do you need a WhatsApp chat widget on your website? With a Free WhatsApp chat widget on your website, visitors can easily send you a message via WhatsApp. This is a very accessible way to get more value from your website. It is a great customer experience for the visitors. Because they can easily ask a question via WhatsApp. As a company, it is a great way to receive more contact requests via the website. Benefits Accessible way of contact You don’t need to react in such a hurry as with a Live Chat Free WhatsApp Business with a (landline) telephone number Welcome your visitors personally to your website 24/7 More leads through the website Plug & play Design your own WhatsApp chat widget With the perfect design, you welcome visitors to your website professionally 24/7. The Leadbot and widget can be fully customized with your own colors, logo and other details. Use different variants on your website Use a different Leadbot variant for each scenario on the website. E.g. per page, per device, per campaign, outside opening hours, etc. Variants with different buttons and contact persons. This is easy to set in the dashboard. Features Set your own photo and colors See which page your visitor is on Set triggers Set variants per page, device and time Automatic greeting: good morning / good afternoon Design emails in your own corporate identity Pricing We have a forever free account that you can use unlimited. We also have a paid plan starting from 12,50 euros per month. View our pricing page for all plans and features. Integrations Integrate with Calendly Integrate with Google Analytics Integrate with Google Tag Manager Integrate with WhatsApp Business Integrate with your Inbox Integrate with your CRM How does it work? There is a forever free version that you can make unlimited use of. You can try all paid plans for free for 14 days. No payment details are required and we give support for the installation. We guarantee more Leads through your website. The unique design of the Futy WhatsApp chat widget The Futy WhatsApp chat widget is the most used WhatsApp chat on websites in the Netherlands. We are often praised for its professional and modern design. For many companies this is an important reason to place our WhatsApp chat on their website. In addition to allowing visitors to chat via WhatsApp, we have also built in an email functionality in the chat widget. This makes our free WhatsApp chat widget unique. For example, our WhatsApp widget can also be used by website visitors who do not (want to) use WhatsApp. Make the WhatsApp chat on your website as personal as possible In addition to the e-mail functionality, the Futy WhatsApp chat widget has a number of unique features. For example, the greeting in the WhatsApp chat on your website automatically changes from good morning to good afternoon and good evening. How great is that !? You can also upload your own photo or logo and set the name of the company or contact person. This makes customer contact even more personal via the free WhatsApp chat widget WordPresst on your website. In addition, it is also possible to set a trigger. This allows you to open the WhatsApp chat window automatically after x number of seconds. Connect the WhatsApp chat widget with Google Analytics What is the true value of a WhatsApp chat on your website? We would like to make this completely transparent for you! That is why we have developed an automatic Google Analytics integration. This allows you to keep track of exactly how many visitors contact us via the WhatsApp chat on your website. Just like how often the chat widget is opened, and on which pages. Chat via the free WhatsApp Business app The free WhatsApp chat widget on your website is easy to connect with the free WhatsApp Business app. This makes it possible to activate WhatsApp with a landline phone number. You can also send auto replies or set an out-of-office message. You can even save frequently used answers under a shortcut as a WhatsApp answer template. It is also possible to activate a virtual phone number for WhatsApp. WhatsApp chatbot The WhatsApp chatbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. This allows WhatsApp forms to be formatted and transferred to WhatsApp. In addition, a WhatsApp chatbot can also help visitors with requesting a quote, making an appointment or referring to the correct page or information. It also offers low-threshold contact options to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a WhatsApp chat bot help! What is the advantage of a WhatsApp chat bot on your website? The power of a WhatsApp chat bot on your website is that it is continuously displayed on your website. This means that a CTA button (Call-to-Action) is always shown to the visitor. By always leaving the button on screen, you increase the chance that he will press the button. This makes it easy to increase sales via your website! A WhatsApp chat bot is also available 24/7. He also speaks to your visitors outside opening hours. With a WhatsApp chat bot you can speak to several visitors at the same time. Ultimately, you can always have WhatsApp contact taken over by an employee. Get page information about where the visitor is, via WhatsApp When the WhatsApp chat bot or widget is taken over by an employee, page information can be sent within the WhatsApp message. So you can immediately see from which page the WhatsApp message is sent, and therefore about which product or service the question is about. This is an advanced functionality that only Futy’s WhatsApp chat widget offers! Find out how to activate WhatsApp Business on Desktop. Dashboard Watch a short introduction video to see the user-friendly dashboard from Futy: Privacy Policy and Terms and Conditions We respect your privacy and only process your personal data for the purpose for which you have provided them. To read more on this subject please check out our Privacy Policy. Our global Terms and Conditions apply on this plugin.

Help desk, live chat and AI chatbot for WordPress and WooCommerce A customer asks “where is my order?”. Your agent opens the ticket and the order is already there: shipping status, payment, purchase history, and the buttons to refund or cancel it. No second tab, no copying order numbers, no extra plugin. ThriveDesk is customer support software built for WordPress and WooCommerce from day one. It puts live chat, an AI chatbot, a shared inbox and a support ticket system in one place, and this plugin connects it to your site in under five minutes. Rated 4.8/5 on G2 and 4.7/5 on Capterra. Start your free 7-day trial – no credit card required. Live chat for WordPress and WooCommerce Add the live chat widget to any page without touching code, and talk to visitors from the web app or the mobile apps. The widget is 20 KB and loads only on the pages you enable it on. Match the widget to your brand: colors, launcher, position and welcome text Several agents can help the same customer at once Customers can drop screenshots and files straight into the chat Ask for the right details with a custom pre-chat form Business hours and holiday notices, so nobody waits on an empty office Hide the widget on the pages where you do not want it Sound and push notifications, so no chat goes unanswered WooCommerce stores see the customer’s order history beside the chat AI chatbot that answers from your own content NEO, the ThriveDesk AI chatbot, learns from your knowledge base, your documents and your website. It answers the routine questions on its own and hands the rest to a person with the whole conversation attached. Auto-replies to common questions, 24/7 Drafts replies for agents to review before sending Tags and prioritizes incoming tickets Hands off to a human agent with full context Picks up new training content the moment you add it Test it in the AI Playground before you switch on auto-reply AI Copilot helps the humans too: it summarizes long threads, writes a first draft from the conversation history and suggests the next step. We are honest about what AI customer support can do. In the first months, expect NEO to resolve 20–45% of first-tier requests. A well-trained setup reaches up to 90%. It supports your team; it does not replace them. Helpdesk and support ticket system Every email, live chat and contact form submission becomes a trackable ticket in a shared inbox, so nothing is lost in a personal mailbox. Sales, billing and technical support can each have their own inbox, and the ticketing system scales from one person to a customer service team. Collision detection: two agents never answer the same ticket @mentions and private notes your customers never see Canned responses for the answers you give every day Tags, labels and custom fields for routing and reporting Snooze, schedule a reply, and undo send Split a ticket in two, or merge duplicates Bulk assign and bulk close Automation rules: route by keyword, assign round-robin, escalate after a set time, enforce SLAs Reports for volume, response time, resolution rate and customer satisfaction (CSAT) The WooCommerce help desk: orders, refunds and subscriptions inside the ticket The WooCommerce integration is built and maintained by ThriveDesk, not a third-party connector. From inside any ticket or chat, an agent can: See the customer’s complete order history and lifetime value Check shipping status without opening a tracking link Cancel or refund an order Add, edit or remove order items View and cancel subscriptions, with WooCommerce Subscriptions and WPSubscription Only do what their role allows: refunds and cancellations can be limited to the agents you choose Store data is fetched from your site on demand and cached locally. It is not copied to ThriveDesk servers. Customer portal and knowledge base on your own site WPPortal – put the [thrivedesk_portal] shortcode on any page and customers can open tickets, follow replies and search your help articles without leaving your site WooCommerce My Account – add a Support tab to My Account, so customers find their tickets next to their orders Search before you ask – require a search of your help center and chosen post types before the new-ticket button appears; a good help center cuts email volume by up to 30% Knowledge base – a public help center with your own domain, AI-assisted writing, nested categories, version history and search that understands “can’t log in” means the password reset article Support from anywhere Agents can reply, assign, tag and chat from the ThriveDesk iOS and Android apps, with real-time updates and dark mode. Works with Ecommerce – WooCommerce, WooCommerce Subscriptions, WPSubscription, Easy Digital Downloads, SureCart, Freemius, Envato, Stripe, Paddle CRM and automation – FluentCRM, FunnelKit, Zapier, Pabbly Connect, FlowMattic Forms – any contact form plugin can create tickets, and the plugin recognizes Contact Form 7, WPForms, Fluent Forms, Forminator, Ninja Forms, Formidable Forms, SureForms, MetForm, JetFormBuilder, Everest Forms, Jotform and more Team tools – Slack, GitHub, plus an API, webhooks and SmartApp for connecting any external data source without code Any theme – works with every theme that follows WordPress standards; no page builder required Switching from Zendesk or Help Scout Migration from Zendesk and Help Scout is free and handled by the ThriveDesk team: conversations, contacts and history come across intact. Themesgrove saves $4.2K a year since moving from Help Scout. What customers say “I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth.” alamin2002, WordPress.org review, April 2026 “ThriveDesk is the best live chat we’ve ever used.” Crypto Cloud, WordPress.org review Pricing The plugin is free. Every ThriveDesk plan includes live chat, and every plan starts with a 7-day free trial and no credit card. See plans and pricing. Documentation and support Help center – setup guides for the plugin, live chat, the AI chatbot and every integration Support forum – ask here and the ThriveDesk team will answer Status page