Futy.io Leadbots vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

Get more customers from your website by easily converting your visitors into Leads, including via WhatsApp, E-mail and Telephone. Futy’s Leadbots give your visitors a pleasant customer experience. Visitors can easily ask a question, schedule an appointment or request a quote. All Futy bots and widgets are installed on any website within 5 minutes. On average, the number of contact requests via your website increases by 300%. Register for free | View website | Documentation | Pricing WhatsApp chat widget With the WhatsApp chat widget, your visitors can easily send messages via WhatsApp from your website. It is easy to connect with the free WhatsApp Business app. For the visitor it is a pleasant customer experience, being able to ask a question easily via WhatsApp. As a company, it is a great way to receive more contact requests via the website. The advantage of WhatsApp is that you do not have to react as quickly as with a Live chat. This makes it easier to combine with daily activities. Link a landline number to WhatsApp. Leadbot The Futy Leadbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. You could also call it a digital account manager. He helps with requesting a quote, making an appointment or referring to the correct page or information. The low-threshold contact also offers possibilities to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a Leadbot help! Contact options in the Leadbot These are popular contact options for the Leadbot on your website: Contact via WhatsApp, E-mail and Telephone Leave a callback request Contact forms Plan an appointment Request quote Link to conversion pages Schedule a video call Dynamic forms FAQ’s Why do you need a WhatsApp chat widget on your website? With a Free WhatsApp chat widget on your website, visitors can easily send you a message via WhatsApp. This is a very accessible way to get more value from your website. It is a great customer experience for the visitors. Because they can easily ask a question via WhatsApp. As a company, it is a great way to receive more contact requests via the website. Benefits Accessible way of contact You don’t need to react in such a hurry as with a Live Chat Free WhatsApp Business with a (landline) telephone number Welcome your visitors personally to your website 24/7 More leads through the website Plug & play Design your own WhatsApp chat widget With the perfect design, you welcome visitors to your website professionally 24/7. The Leadbot and widget can be fully customized with your own colors, logo and other details. Use different variants on your website Use a different Leadbot variant for each scenario on the website. E.g. per page, per device, per campaign, outside opening hours, etc. Variants with different buttons and contact persons. This is easy to set in the dashboard. Features Set your own photo and colors See which page your visitor is on Set triggers Set variants per page, device and time Automatic greeting: good morning / good afternoon Design emails in your own corporate identity Pricing We have a forever free account that you can use unlimited. We also have a paid plan starting from 12,50 euros per month. View our pricing page for all plans and features. Integrations Integrate with Calendly Integrate with Google Analytics Integrate with Google Tag Manager Integrate with WhatsApp Business Integrate with your Inbox Integrate with your CRM How does it work? There is a forever free version that you can make unlimited use of. You can try all paid plans for free for 14 days. No payment details are required and we give support for the installation. We guarantee more Leads through your website. The unique design of the Futy WhatsApp chat widget The Futy WhatsApp chat widget is the most used WhatsApp chat on websites in the Netherlands. We are often praised for its professional and modern design. For many companies this is an important reason to place our WhatsApp chat on their website. In addition to allowing visitors to chat via WhatsApp, we have also built in an email functionality in the chat widget. This makes our free WhatsApp chat widget unique. For example, our WhatsApp widget can also be used by website visitors who do not (want to) use WhatsApp. Make the WhatsApp chat on your website as personal as possible In addition to the e-mail functionality, the Futy WhatsApp chat widget has a number of unique features. For example, the greeting in the WhatsApp chat on your website automatically changes from good morning to good afternoon and good evening. How great is that !? You can also upload your own photo or logo and set the name of the company or contact person. This makes customer contact even more personal via the free WhatsApp chat widget WordPresst on your website. In addition, it is also possible to set a trigger. This allows you to open the WhatsApp chat window automatically after x number of seconds. Connect the WhatsApp chat widget with Google Analytics What is the true value of a WhatsApp chat on your website? We would like to make this completely transparent for you! That is why we have developed an automatic Google Analytics integration. This allows you to keep track of exactly how many visitors contact us via the WhatsApp chat on your website. Just like how often the chat widget is opened, and on which pages. Chat via the free WhatsApp Business app The free WhatsApp chat widget on your website is easy to connect with the free WhatsApp Business app. This makes it possible to activate WhatsApp with a landline phone number. You can also send auto replies or set an out-of-office message. You can even save frequently used answers under a shortcut as a WhatsApp answer template. It is also possible to activate a virtual phone number for WhatsApp. WhatsApp chatbot The WhatsApp chatbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. This allows WhatsApp forms to be formatted and transferred to WhatsApp. In addition, a WhatsApp chatbot can also help visitors with requesting a quote, making an appointment or referring to the correct page or information. It also offers low-threshold contact options to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a WhatsApp chat bot help! What is the advantage of a WhatsApp chat bot on your website? The power of a WhatsApp chat bot on your website is that it is continuously displayed on your website. This means that a CTA button (Call-to-Action) is always shown to the visitor. By always leaving the button on screen, you increase the chance that he will press the button. This makes it easy to increase sales via your website! A WhatsApp chat bot is also available 24/7. He also speaks to your visitors outside opening hours. With a WhatsApp chat bot you can speak to several visitors at the same time. Ultimately, you can always have WhatsApp contact taken over by an employee. Get page information about where the visitor is, via WhatsApp When the WhatsApp chat bot or widget is taken over by an employee, page information can be sent within the WhatsApp message. So you can immediately see from which page the WhatsApp message is sent, and therefore about which product or service the question is about. This is an advanced functionality that only Futy’s WhatsApp chat widget offers! Find out how to activate WhatsApp Business on Desktop. Dashboard Watch a short introduction video to see the user-friendly dashboard from Futy: Privacy Policy and Terms and Conditions We respect your privacy and only process your personal data for the purpose for which you have provided them. To read more on this subject please check out our Privacy Policy. Our global Terms and Conditions apply on this plugin.

The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses. ThriveDesk puts all your customer conversations in one place — email, live chat, and support tickets. Your team replies faster. Nothing gets missed. For WooCommerce stores, it goes further. Agents can view order history, check shipping status, issue refunds, and manage subscriptions — all from inside the support ticket. No tab switching. No extra plugins. Trusted by 2,000+ startups and growing businesses worldwide. Start your 7-day free trial — no credit card required. 🤔 Why WordPress Businesses Choose ThriveDesk Most help desk tools are built for big SaaS companies. WordPress support is an afterthought for them. ThriveDesk is different — we built native WordPress and WooCommerce support from day one. When a customer asks “where is my order?”, your agent sees everything: order details, shipping status, payment method, and purchase history — right inside the ticket. No switching to WooCommerce admin. No copying order IDs. Just instant context. ThriveDesk is more than a WooCommerce help desk. It’s a full customer support platform for WordPress — with a shared inbox, ticketing system, live chat, AI customer support, knowledge base, automation, reporting, and mobile apps. Everything in one place, without the enterprise price tag. 🛒 WooCommerce Support, Done Right – Built-In, Not Bolted On ThriveDesk’s WooCommerce integration was built by our own engineers. It’s not a third-party connector. That means it’s fast, reliable, and built into how your team works every day. Add AI customer support, a WordPress ticketing system, and a WooCommerce help desk — and you have a complete ecommerce support setup in one tool. What your agents can do from inside every support ticket: 📦 View complete order history — see every order the customer has placed 🚚 Check real-time shipping status — no need to open a tracking link 💸 Cancel or refund orders — process refunds without leaving ThriveDesk ✏️ Add, edit, or remove order items — modify orders from the ticket view 🔄 Manage subscriptions — add, change, or cancel plans on the spot 👤 View customer lifetime value — know who you’re talking to before you reply No customer data is stored on ThriveDesk servers. Everything syncs via API and is cached locally. Your data stays yours. WooCommerce My Account — Embedded Support Portal With WPPortal, you can embed a full support portal inside your WooCommerce My Account page. Customers can view their tickets, read your knowledge base, and start new conversations — without leaving your store. No external links. No confusion. Granular Agent Permissions Not every agent should be able to refund orders or cancel subscriptions. ThriveDesk lets you control exactly what each agent can do. Your operations stay protected. Your team stays empowered. Works with WooCommerce Subscriptions Running a subscription store? ThriveDesk handles it natively. Agents can view subscription status, upcoming billing dates, and plan details — and modify or cancel subscriptions right from the ticket. No extra steps. ⚡ A Complete Help Desk — Not Just a WooCommerce Plugin ThriveDesk gives your support team everything they need in one clean, fast, affordable platform. 📬 Shared Inbox & Ticketing System Stop losing emails in personal inboxes. ThriveDesk’s shared inbox for WordPress pulls all your support channels — email, live chat, and more — into one support ticket system. Every message becomes a trackable ticket. Nothing slips through. Key features: Collision detection — stops two agents from replying to the same ticket @Mentions — tag a teammate inside any conversation Private Notes — internal comments that customers never see Canned Responses — save your best replies and reuse them in seconds Tags and Labels — organize tickets for routing and reporting Custom Fields — collect structured info per ticket: dropdowns, text, toggles Snooze Conversations — set a reminder: “follow up tomorrow at 3pm” Schedule Reply — write now, send later Undo Send — 5–30 second window to cancel a reply before it goes out Split Conversations — break one ticket into two when topics diverge Merge and Bulk Actions — merge duplicates, bulk-assign, bulk-close Each inbox is fully independent. Keep sales, billing, and technical support completely separate. 💬 Live Chat for WordPress & WooCommerce ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding needed. Multiple agents can help one customer at the same time Shareable chat links — hand off a conversation without starting over Custom contact form fields — collect the right info before chat begins Audio notifications — agents never miss a new chat Firebase push notifications — reliable alerts across multiple agents Works on all devices — fully mobile-responsive Drag-and-drop file attachments — customers can share screenshots in chat Agents see full conversation history and customer details in the chat panel. WooCommerce stores also see the customer’s order history — right there. 📚 Knowledge Base — Help Customers Help Themselves A good knowledge base reduces support tickets by up to 70%. ThriveDesk’s knowledge base is fast to build and easy to keep current. What you can build: A public help center with your own domain and branding Internal docs for your support team In-app help embedded in your live chat widget WPPortal — a full help center on any WordPress page The editor makes writing fast: AI-assisted editing — write docs 3x faster Toggle blocks — collapsible sections for long articles Stepper blocks — numbered steps for tutorials Media manager — add images and videos to any article Drag-and-drop ordering and nested categories Autosave with version history — never lose your work The search is AI-powered. It understands what a customer means, not just what they typed. Someone searching “can’t log in” finds your password reset article — even if it’s not titled that way. 🤖 AI Customer Support — Honest and Effective ThriveDesk’s AI assistant, NEO, learns from your own knowledge base, documents, and website. It handles common questions automatically so your team can focus on harder ones. NEO can: Auto-reply to customer questions on its own Suggest draft replies for agents to review Tag and prioritize incoming tickets automatically Hand off to a human agent with full context preserved Update instantly when you add new training content AI Copilot helps your human agents too: Summarizes long threads in seconds Generates a full draft reply from conversation history Suggests next steps without being asked We’re upfront about AI performance. In the first few months, resolution rates are typically 20–45%. With a well-trained setup, ThriveDesk AI can handle up to 90% of first-tier requests. But we’ll never claim AI solves everything — it supports your team, it doesn’t replace them. Powered By AI, Support By Human. That’s the right balance. ⚙️ Automation — Let the Routine Run Itself Set up simple rules and let ThriveDesk handle the repetitive work. No code. Just if/then logic. It’s especially useful for ecommerce support — where refund requests, shipping questions, and order emails follow the same patterns every day. What you can automate: Routing — send tickets to the right team based on content or custom fields Tagging — auto-tag refund, billing, and shipping tickets by keyword Assignment — assign tickets by rules or round-robin Escalation — flag tickets that haven’t been answered after a set time Notifications — alert a senior agent when a VIP customer writes in SLA tracking — set and enforce response time targets Examples your team can use today: Subject contains “refund” → tag Billing → assign to Billing team Email matches VIP list → add note → assign to senior agent No reply in 4 hours → tag Urgent → notify team lead Contact form = “Subscription” → route to Subscription team Order status email detected → tag → move to Order Updates folder 📊 Reporting — See What’s Actually Happening Stop guessing. ThriveDesk’s dashboards show you how your support team is doing. Four dashboards: Conversations Dashboard — volume, open vs. closed, trends over time Happiness Dashboard — CSAT scores and satisfaction trends Leaderboard Dashboard — agent performance, response times, resolution rates Company Dashboard — team results measured against your goals Your CSAT score is shareable. Display it as a badge on your website to build trust with new customers. 🔌 SmartApp — Bring Your Own Data Every business has unique data. SmartApp is a no-code drag-and-drop builder that connects ThriveDesk to any external API. Pull in CRM records, subscription data, billing history — whatever your agents need — right into the ticket view. No more switching tools. 📱 Mobile Apps — Support from Anywhere iOS App (v2.0): Redesigned ticket list for fast triage Quick Action Bar — assign, tag, change status, or reply in one tap Full conversation history while you compose Android App: View, reply, and forward tickets @Mention teammates in notes Swipe actions for quick ticket management Live chat support Dark mode Real-time updates via WebSocket 🔗 Integrations Built for WordPress ThriveDesk connects with the tools WordPress and WooCommerce businesses already use. E-Commerce & Payments WooCommerce — Orders, refunds, subscriptions, and customer history — all inside tickets Easy Digital Downloads (EDD) — Digital product purchase history in every ticket SureCart — All-in-one digital product platform data Freemius — Real-time customer and license data Stripe — Customer billing details and transaction history Paddle — Subscription status, billing dates, and payment methods Developer Integrations API & Webhooks — Build custom integrations (Plus plan and above) SmartApp — Connect any external API via drag-and-drop — no code needed GitHub — See repo names, issue titles, and status inside tickets WordPress Forms — Works with any WordPress form builder for ticket creation 🔒 The WordPress Plugin — Fast, Lightweight, GDPR-Ready The ThriveDesk plugin is small and fast. It adds no extra database queries and won’t slow down your site. Setup takes under 5 minutes. What’s included: WPPortal — embed your help center on any WordPress page or WooCommerce My Account page using a shortcode Live chat widget — add chat to your site in minutes Form builder support — connect any WordPress contact form to create tickets automatically GDPR-compliant — nonce verification and secure form handling built in Auto-cache clearing — settings updates clear the cache on their own Works with any WordPress theme. No page builder required. 🚚 Free Migration — Switching Is Easy Already on Zendesk or Help Scout? We’ll move everything over for free. From Zendesk — all conversations, contacts, and history fully preserved From Help Scout — full 1:1 migration with conditions matched Zero data loss. Our team handles it. No extra charge. 💬 What ThriveDesk Customers Say “Many businesses think only big companies offer premium support tools. We found ThriveDesk and it’s been a game changer.” — Mohammad Zannatun Nime, Support Executive, Themesgrove Switched from Help Scout. Saved $4,200 per year. “We needed to serve our premium customers first. ThriveDesk made that possible.” — Mehedi Hasan, CEO, Themefisher Switched from Zendesk. Increased sales with customer prioritization. ❓ Frequently Asked Questions Does ThriveDesk slow down my WordPress site? No. The plugin is lightweight — no extra database queries, no render-blocking scripts. Your site speed stays the same. Does ThriveDesk store WooCommerce customer data? No. WooCommerce data syncs via API and is cached locally. It’s never stored permanently on ThriveDesk servers. Can I manage WooCommerce subscriptions from ThriveDesk? Yes. Agents can view subscription status, billing dates, and plan details — and modify or cancel subscriptions right from the ticket. Can I embed a support portal in my WooCommerce My Account page? Yes. WPPortal adds a full support portal — ticket history, knowledge base, and new ticket form — to any WordPress page. No coding needed. Can I use ThriveDesk with Easy Digital Downloads? Yes. ThriveDesk shows EDD purchase history in real-time inside every ticket. Your agents know what the customer bought before they reply. What happens to my data when I migrate from Help Scout or Zendesk? Nothing is lost. All conversations, contacts, and ticket history are fully preserved. Migration is free and our team handles it. Does ThriveDesk work with other tools? Yes. ThriveDesk connects with Stripe, Paddle, SureCart, Freemius, EDD, and GitHub. Plus plan and above includes full API and webhook access. How does the AI work? NEO is trained on your knowledge base, documents, and website. It can auto-reply, suggest drafts, and classify tickets. New content takes effect instantly — no delay. What is the realistic AI resolution rate? In the first months: 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier requests. Deflected by AI is not the same as resolved by AI — and we’ll always be honest about that. Is ThriveDesk GDPR-compliant? Yes. The plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready. Do you offer a free trial? Yes — 7 days, no credit card required. Can I test the AI before going live? Yes. The AI Playground lets you test NEO’s replies and refine them before turning on auto-reply for customers. Does ThriveDesk work with my WordPress theme? Yes. ThriveDesk works with any theme that follows WordPress standards. No page builder needed. What is the best help desk plugin for WordPress? ThriveDesk is built specifically for WordPress and WooCommerce — not ported from a generic tool. It combines a shared inbox, ticketing system, live chat, AI support, and a knowledge base in one plugin. For WooCommerce stores, it’s the only help desk with native order management, refunds, and subscriptions built directly into the ticket view. Can I use ThriveDesk as a ticketing system? Yes. Every email, live chat, or contact form creates a trackable support ticket. Agents can assign, tag, prioritize, snooze, and resolve tickets. Automation routes them to the right team automatically. Does ThriveDesk support email ticketing? Yes. Connect your support email and every message becomes a ticket in your shared inbox. Canned responses speed up replies. Automation handles routing. No manual forwarding needed. Is ThriveDesk a good Zendesk alternative for WordPress? Yes — and it’s 45% cheaper. Migration from Zendesk is free and preserves everything. ThriveDesk is built for WordPress and WooCommerce, so you get ecommerce features that Zendesk can’t match without expensive add-ons. Is ThriveDesk a Help Scout alternative? Yes. Customers save up to $4,200 per year switching from Help Scout. …