Front End PM vs Missive Live Chat for WordPress

Front End PM is a Private Messaging system to your WordPress site.This is full functioning messaging system from front end. The messaging is done entirely through the front-end of your site rather than the Dashboard. This is very helpful if you want to keep your users out of the Dashboard area. Some Front End PM PRO Features Multiple Recipients Only admin Group message Email Piping Read Receipt Email template Announcement Email queue Role to Role Block View Details Some Useful Link Basic Admin Settings Basic Walkthrough Remove minlength Remove menu button If you want paid support you can contact with me through Front End PM paid support Features Works through a Page rather than the dashboard. This is very helpful if you want to keep your users out of the Dashboard area! Users can privately message one another Threaded messages/Individual message Ability to embed things into messages like YouTube, Photobucket, Flickr, WordPress TV, more. Notification sound. Desktop notification. Admins can send a public announcement for all users to see or to perticular role(s). Admins can set the max amount of messages a user can keep in his/her box per role basis. This is helpful for keeping Database sizes down. Admins can set how many messages to show per page in the message box. Admins can set how many user to show per page in front end directory. Admins can set will email be sent to all users when a new announcement is published or not. Admins can set “to” field of announcement email. Admins can set Directory will be shown to all or not. Admins can block any user to send private message. Admins can set time delay between two messages send by a user. Admins can see all other’s private message. Admins can block all users to send new message but they can send reply of their messages. Admins can hide autosuggestion for users. There are three types of sidebar widget. Users can select whether or not they want to receive messages Users can select whether or not they want to be notified by email when they receive a new message. Users can select whether or not they want to be notified by email when a new announcement is published. Users can block other users. Translation please use wordpress translation. Github https://github.com/shamim2883/front-end-pm/

In today’s fast-paced world, customers expect fast, reliable service. With so much competition out there, failing to do so can result in decreased brand loyalty. In the online world, live chat is often the most effective channel of communication. According to eConsultancy: Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. Missive Chat is the perfect way to interact with visitors and users from your website without creating additional silos of communication. Key Features Backed by Twilio Chat – Pay as you go Missive Chat works on top of Twilio’s Programmable Chat. To use Missive Chat, you first need to sign up for a Twilio account. The significant advantage of using your own Twilio account is you only pay for your metered usage. With less than 200 active chats per month, it is free. For each additional one, you pay a low fee. One-to-many One chat can be handled by one or many support employees, either simultaneously or at different times. Let’s say, for example, a customer wants to know why she hasn’t received a product she ordered through your website. A support employee takes the chat, but things turn sideways, and now the customer wants a refund. Instead of telling the customer that he will pass the request to the appropriate team, he @mentions the Finance team, they immediately get access to the chat and refund the customer. The customer leaves happy with the swift response. Fits your branding The chat widget is highly customizable. The chat’s floating button will live in harmony with your website’s look and feel. Se habla español, or any other language Is your website not in English? No problem, you can change (or translate) the text of the widget to anything you want. Schedules With Missive Chat, you can have an online / offline status based on your team’s presence in Missive or via a pre-defined schedule. You will never let a customer guessing whether you’re there to respond or not. File exchange Both you and the user can easily attach images, PDFs, and other files in the chat. A screenshot is worth a thousand words 😉 Privacy Policy Users privacy is very important to us and we make extra effort to not collect data about the users to the maximum extend possible. Privacy Policy