CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout vs Freshdesk (official)

With the Freshdesk (official) plugin, you can now: quickly integrate the help widget into your WordPress site or blog convert comments on your WordPress site into Freshdesk tickets allow users on WordPress to seamlessly login to your support portal via SSO Manual Installation Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory. Go to the ‘Plugins’ page in your admin section and activate the plugin. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings. In case of NGNIX Server Follow the below steps: Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location / { try_files $uri $uri/ /index.php?q=uri&args; } Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location /freshdesk { try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; } In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork Desk in wordpress. Users can create new support tickets and reply to old tickets from wordpress. Learn more at crmperks.com Supported Ticket Systems HelpScout ZenDesk FreshDesk Teamwork Desk Key Features Display all tickets related to a user in table form. You can use shortcode to display a ‘Create a Ticket’ form and all tickets related to a user. You can prevent spams by enabling Google reCaptcha before submitting a ticket. Displays user tickets and ‘Create a Ticket’ form in “my-account” section of WooCommerce. Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout. Premium Version. Following features are available in Premium version only.WordPress HelpDesk Integration Pro. Phone Number field File Attachments Custom Fields Ticket Tags