Freshdesk (official) vs HelpDesk.com Contact Form

With the Freshdesk (official) plugin, you can now: quickly integrate the help widget into your WordPress site or blog convert comments on your WordPress site into Freshdesk tickets allow users on WordPress to seamlessly login to your support portal via SSO Manual Installation Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory. Go to the ‘Plugins’ page in your admin section and activate the plugin. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings. In case of NGNIX Server Follow the below steps: Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location / { try_files $uri $uri/ /index.php?q=uri&args; } Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location /freshdesk { try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; } In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

WordPress contact form plugin by HelpDesk.com ticket system Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk.com ticketing system. Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk.com? The main HelpDesk.com contact form features are: Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully. Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up. Automated ticket creation. Turn any website message into a HelpDesk.com ticket in a snap and speed up response times. User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk.com contact forms to learn more about their benefits. What can you do with a contact form in the HelpDesk.com ticket system? When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk.com ticket system and turns into a ticket — automatically! With HelpDesk.com tickets, you can manage: Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. Text formatting. Use rich text formatting to make your messages clear and professional. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work. And more, depending on your needs and processes. With so many ticket customization and detailing options, the HelpDesk.com ticket system is the perfect tool for companies looking to better their assistance potential. Watch the demo to get a taste. Top chosen HelpDesk.com ticket system features HelpDesk.com ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive set of features to boost your support efforts: Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria. Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team. Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement. Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk.com centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience. Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback. Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk.com Marketplace for additional apps and integrations that extend your ticketing system’s functionality. Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations. Security and compliance. Keep your data secure with HelpDesk.com’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information. All HelpDesk.com ticket system features are available for free for 14 days! Ready to make your work (and life) easier? Install the WordPress contact form plugin by the HelpDesk.com ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features. Notes Requirements The WordPress contact form plugin by the HelpDesk.com ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page. Localization The WordPress contact form plugin by the HelpDesk.com ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org. Partner with HelpDesk.com Want to open a HelpDesk.com account for a client? Check our Partner Program. Documentation and Support For documentation and tutorials, visit our official help center. Check out our official website for more information about ticketing features. About us We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com. In addition to HelpDesk.com, the Text ecosystem of products includes: LiveChat – a communication tool that allows you to chat live with your customers. OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions. ChatBot.com – a bot framework for AI chat bots. KnowledgeBase – a public help center widget Open Messaging Platform – create and monetize apps or build extensions for your own team. Use of a Third-Party or External Service The HelpDesk.com contact form relies on third-party services to function properly. They are used to: Create an account with HelpDesk.com and log into HelpDesk.com in order to configure the contact form. Load the form’s embed script from HelpDesk.com to display the contact form on your website and in the WordPress admin panel. Load the form’s configuration and apply it to the form on your website. The URLs of the third-party services are: – https://app.helpdesk.com – https://forms.helpdesk.com – https://api.helpdesk.com – https://accounts.livechat.com The use of those services is regulated by our Privacy Policy and Terms of Use.