| Freshchat | Word Balloon | |
|---|---|---|
| Tagline | — | — |
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Freshchat | Word Balloon |
|---|---|---|
| Rating | 2.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 9 | 8 |
| Active installs | 1,000+ | 10,000+ |
| Free plan | — | — |
Based on the data on this page, Word Balloon is the stronger choice for most WordPress Plugin Directory site owners — 5.0★ vs Freshchat's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to Word Balloon; mid-market and enterprise site owners with specific feature requirements should evaluate both — Freshchat's 9-review base may include the workflow context that matches your specific use case better than Word Balloon's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Freshchat audit • Word Balloon audit
| Keyword | Freshchat | Word Balloon |
|---|---|---|
| chat bot | #557 | Not ranked |
No tracked changes.
Word Balloon has the higher average rating (5.0★ from 8 reviews) compared to Freshchat (2.9★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Word Balloon holds the higher average rating (5.0★ vs 2.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory. Freshchat has the deeper published review base (9 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Freshchat typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Word Balloon typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Freshchat and Word Balloon both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Word Balloon" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
