| Freshchat | CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout | |
|---|---|---|
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| Metric | Freshchat | CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout |
|---|---|---|
| Rating | 2.9 ★ | ★ 4.4 ★ |
| Total reviews | ★ 9 | 7 |
| Active installs | 1,000+ | 40+ |
| Free plan | — | — |
| Built for Shopify | — | — |
Based on the data on this page, CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout is the stronger choice for most WordPress Plugin Directory merchants — 4.4★ vs Freshchat's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout; mid-market and enterprise merchants with specific feature requirements should evaluate both — Freshchat's 9-review base may include the workflow context that matches your specific use case better than CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Freshchat audit • CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout audit
| Keyword | Freshchat | CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout |
|---|---|---|
| helpdesk | Not ranked | #15 |
| chat bot | #469 | Not ranked |
CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout has the higher average rating (4.4★ from 7 reviews) compared to Freshchat (2.9★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Freshchat fits better if you prioritize broader integrations; CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory marketplace. Freshchat has more onboarding documentation maturity (9 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Freshchat typically suits early-stage and growth-mode stores based on its review-base composition (9 reviews). CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Freshchat and CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
