Freshchat vs Freshworks CRM

Based on the data on this page, Freshchat is the stronger choice for most WordPress Plugin Directory site owners — 2.9★ vs Freshworks CRM's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Recommended by size: small/early-stage site owners who need fast install and low risk should default to Freshchat; mid-market and enterprise site owners with specific feature requirements should evaluate both — Freshworks CRM's 1-review base may include the workflow context that matches your specific use case better than Freshchat's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Which has better reviews, Freshchat or Freshworks CRM?

Freshchat has the higher average rating (2.9★ from 9 reviews) compared to Freshworks CRM (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Freshchat or Freshworks CRM?

Freshchat holds the higher average rating (2.9★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Freshchat or Freshworks CRM?

Both apps are one-click installs from the WordPress Plugin Directory. Freshchat has the deeper published review base (9 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large WordPress Plugin Directory site owners?

Freshchat typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Freshworks CRM typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Freshchat and Freshworks CRM?

Migration support varies by app and category. Freshchat and Freshworks CRM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Freshworks CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.