Live Chat by Formilla – Real-time Chat & Chatbots Plugin vs Tidio – Live Chat & AI Chatbots

Formilla Live Chat Software offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support. Formilla Live Chat Features: Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin. Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere! Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with. Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher. Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chat Bot tutorial to learn more. A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our ChatGPT Bots tutorial to learn more. Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package). Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package). Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package). User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability. Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer. Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option) Require Email Address: Before visitors start a conversation, you can require them to supply their email address first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly. Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options. Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option. Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox. Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History. Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat. Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else. Get started immediately with our free live chat package that comes with 15 days of premium services as well. Popular Use Cases for Live Chat: There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction. One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience. Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future. Read more about live chat use cases on our blog. How can live chat bots help businesses? The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection. Some of the popular chat bot use cases include: Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.

🟦 Tidio – Live Chat for WordPress with AI Chatbots, Customer Support & Sales Tools Tidio Live Chat is an all-in-one customer support plugin for WordPress that lets you talk to your website visitors in real time. Provide 24/7 live chat support, generate leads, answer FAQs, and increase sales with our powerful AI chatbots and live chat widget. With Tidio’s Live Chat for WordPress, you can boost customer satisfaction, solve problems instantly, and grow your business with proactive messaging and automation — all from one intuitive dashboard. Plus, with Lyro – Tidio’s AI customer support agent – you can automate up to 70% of inquiries, providing fast, accurate answers 24/7 without human intervention. 💬 Why Use Tidio Live Chat on Your WordPress Website? ✅ Real-Time Live Chat Support: Chat instantly with visitors and customers to solve their issues and answer questions. ✅ Live Chat + AI Automation: Combine traditional live chat with AI-powered chatbots for faster, smarter responses. ✅ Automated Support with Lyro AI: Let Lyro, Tidio’s conversational AI, handle up to 70% of customer inquiries automatically, saving time and improving response speed. ✅ Boost Conversions with Proactive Chat: Start live chat conversations when visitors need help — recover abandoned carts and offer discounts in real-time. ✅ Mobile-Friendly Live Chat Widget: Fully responsive live chat widget that looks and works great on desktop, tablet, and mobile devices. ✅ Multichannel Live Chat Plugin: Manage conversations from Live Chat, Facebook Messenger, Instagram, and Email in one inbox. 🚀 Top Features of Tidio WordPress Live Chat Plugin 🟢 Live Chat Widget Customization – Match the live chat to your website branding and user experience. 🟢 AI Chatbot (Lyro) – Resolve up to 70% of customer questions instantly with our advanced conversational AI. 🟢 WooCommerce Live Chat Integration – View visitor carts, order history, and send product cards directly in chat. 🟢 Chatbot Templates & Visual Builder – Use drag-and-drop tools to build custom chatbots or choose from dozens of prebuilt templates. 🟢 Live Visitor Tracking – See who is online and start live chat conversations based on behavior or location. 🟢 Departments & Agent Routing – Route live chat messages to the right team instantly. 🟢 Smart Popups – Trigger proactive live chat messages based on user actions. 🌍 Multi-Language Live Chat for Global Support Tidio’s live chat widget supports 6 languages: English, German, French, Spanish, Italian, and Portuguese. Deliver a personalized live chat experience to users in their native language automatically. 📱 Live Chat on Mobile & Desktop Apps Download the Tidio mobile app for iOS and Android to respond to live chat messages wherever you are. Stay connected with your customers anytime, anywhere. 🛒 Live Chat for eCommerce Whether you run a WooCommerce store or a service website, Tidio’s Live Chat for WordPress helps you: Engage visitors in real time Recommend products and upsell with product cards Recover abandoned carts through chatbot campaigns Convert passive users into paying customers with live support 🔐 Reliable, Fast, Secure Tidio is optimized for performance and security. Your Live Chat for WordPress runs smoothly, loads fast, and protects your customer data. 💬 Real-Time Conversations with Website Visitors Engage visitors the moment they land on your site using a fast, responsive live chat widget. Answer questions, resolve issues, and guide users through their journey in real time — increasing satisfaction and conversion rates instantly. 📱 Mobile-Friendly & Fully Customizable Widget Tidio’s live chat widget adapts seamlessly to all devices — desktop, tablet, or mobile. Customize colors, greetings, and placement to match your brand and provide a smooth experience across your entire website. 🎯 Proactive Messaging & Visitor Triggers Don’t wait for visitors to reach out. Set up automated triggers to proactively start live chat conversations based on user behavior — like time on page or exit intent — turning passive browsing into active engagement. 📨 Unified Inbox for Multichannel Support Tidio acts as a central helpdesk, bringing together messages from live chat, email, Messenger, and Instagram into one simple interface. Manage all customer conversations efficiently without switching tabs or tools. 🧠 Lyro AI – Your 24/7 Support Agent Let Lyro AI, Tidio’s conversational chatbot, automatically resolve up to 70% of repetitive support queries. It learns from your FAQs, delivers instant answers, and keeps your human team focused on complex cases. 🔧 Built Specifically for WordPress – Seamless Live Chat Integration Tidio is a native WordPress live chat plugin, built to work flawlessly with your website from the moment you install it. You can set up Tidio in just a few clicks—no coding, no complex configuration. The entire integration process is smooth and intuitive, allowing you to: Add the live chat widget to your site automatically Manage all chat and chatbot settings directly from your WordPress admin panel Use shortcodes and native WordPress tools to display or hide the chat on specific pages Sync visitor data and conversations with WordPress user accounts for more personalized support Whether you’re a beginner or an advanced user, Tidio’s tight integration with WordPress ensures your live chat runs smoothly and feels like a natural part of your site — not an external add-on. 🌟 What Makes Tidio Live Chat the Best? Used by over 300,000 websites 4.8+ ★ average rating Trusted by businesses in 150+ countries Seamless installation – set up live chat in under 30 seconds 🆓 Start with Tidio’s Powerful Free Plan Tidio offers a fully functional free plan that includes everything you need to get started with live chat and AI-powered customer support. With no credit card required, you can: Add a customizable live chat widget to your WordPress site Chat with unlimited visitors in real time Use pre-built chatbot templates for lead generation and support Access Lyro AI to automate common questions (limited interactions) Manage conversations from live chat, Messenger, Instagram, and email — all in one place Download mobile apps and stay connected on the go Whether you’re running a small business or launching a new online store, Tidio’s free plan gives you the tools to offer high-quality customer support and grow your business — without paying a cent. ✅ Get Started with Tidio Live Chat Today Installing Tidio Live Chat for WordPress takes just a few clicks. Get started with our free plan and upgrade anytime to access powerful premium features like unlimited AI chatbot responses, automation, and multi-agent support. Download Tidio Live Chat Plugin and start chatting with your website visitors today! 💰 Pricing Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial. See all available pricing options on our website. ⚙️ Technical Requirements To run Tidio Plugin for WordPress we recommend your host support: – OpenSSL (to increase security by encrypting your access tokens) – cURL 🔥 Hot Features CC/BCC for tickets Filters for new Lyro Knowledge tab Historical conversations as data source Sort direction in Smart Views tickets First person perspective styling