Customer Support Software, Live Chat, & Marketing Automation vs Freshdesk (official)

Install Formilla’s Customer Support Software for WooCommerce and get started with FREE live chat (Premium Upgrades available). Provide online chat support to your visitors and view them navigate your website or store from page to page, along with the ability to view the contents of their shopping cart. Formilla Platform Features: Installs Instantly: You’ll be up and running within minutes once you install the plugin to your WooCommerce or WordPress site and sign-up for a Formilla account. The live chat widget will appear on your site upon installation/activation of this plugin and you can customize your chat in your Formilla.com cloud account. Shopping Cart Details: When using WooCommerce (WordPress ecommerce plugin), Formilla will automatically display a visitor’s shopping cart contents in real time during a chat. If you’re using one of our premium packages, you can also view your most active visitors’ shopping cart contents using the visitor monitoring feature from the live chat dashboard. Know what products visitors have added to their shopping cart, the quantity of each item, sub-total, and grand total. Use proactive chat or request chat functionality to ensure customers purchase before they leave your website. Real-time Visitor Monitoring: Formilla’s real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View visitor login email, where your visitor is located, their recently viewed web pages, what operating system (Windows, Mac, iOS, Android, etc.) or internet browser they are using, where the traffic came from (Google, Facebook, other linking sites, etc.), whether they are a new or returning visitor, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher. A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our ChatGPT Bots tutorial to learn more. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! Language Support (International): All of our packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Require Email Address: Before visitors start a live chat, you can require them to supply their email address and include them in future marketing opportunities. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features are a paid feature and come with our Growth package. Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features are a paid feature and come with our Growth package. Integrate with hundreds of apps using Zapier: Automatically post chat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This comes with any Premium plan. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.

With the Freshdesk (official) plugin, you can now: quickly integrate the help widget into your WordPress site or blog convert comments on your WordPress site into Freshdesk tickets allow users on WordPress to seamlessly login to your support portal via SSO Manual Installation Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory. Go to the ‘Plugins’ page in your admin section and activate the plugin. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings. In case of NGNIX Server Follow the below steps: Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location / { try_files $uri $uri/ /index.php?q=uri&args; } Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location /freshdesk { try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; } In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”