Forerunner® AI Live Chat vs Smartsupp – live chat, AI shopping assistant and chatbots

Forerunner AI Live Chat provides a complete, modern chat solution for WordPress websites using n8n or another automation platform. Connect your visitors with AI-powered conversations through webhook integration while maintaining full control over your data and user experience. Key Features AI-Powered Chat – Connect to any AI service via webhook Azure Functions Ready – Full support for Azure Functions with API Key authentication Custom API Headers – Add custom authentication headers (X-API-Key, Bearer tokens, etc.) Flexible Field Mapping – Configure request/response field names for any API format Custom Bot Icons – Choose from built-in icons or upload your own Mobile-Friendly Design – Responsive interface works on all devices Easy Setup – Simple configuration with no coding required Color Customization – Match your brand colors perfectly Webhook Integration – Connect to any external AI service (n8n, Azure, AWS, custom APIs) Configurable Timeout – Set custom timeout for slow AI agents (5-120 seconds) Voice Chat Ready – Compatible with voice chat extensions How It Works Install and activate the plugin Configure your webhook URL in the settings (from n8n or any other webhook-capable service) Customize the appearance, bot name, and messages to match your brand Visitors can start chatting with your AI assistant immediately Webhook Integration This plugin sends chat messages to your specified webhook URL, allowing seamless integration with n8n (our recommended starting point) or any other webhook-capable service. Common use cases include: Azure Functions – Full support with X-API-Key authentication n8n, Zapier, Make (Integromat), or Pipedream workflows OpenAI GPT models and Azure OpenAI Service AWS Lambda with API Gateway Google Cloud Functions Custom AI services and REST APIs Customer support systems CRM integrations Azure Functions Setup For Azure Functions integration: Enter your Azure Function URL in the Webhook Endpoint field Set Authentication Type to “API Key Header” Set Header Name to “X-API-Key” (or your function’s key name) Enter your Azure Function key as the Header Value Configure the Request/Response field names to match your function’s format The plugin connects exclusively to your specified webhook URL to process chat messages. No data is sent to third-party servers without your explicit configuration. Support For support questions, please use the WordPress.org support forums. We monitor these regularly and provide assistance with setup, configuration, and troubleshooting. Privacy This plugin sends chat messages exclusively to your specified webhook URL (for example, n8n, Zapier, Make, Pipedream, or a custom service). No conversation data is stored on your website unless your webhook implementation chooses to do so. The plugin does not collect personal information beyond what visitors voluntarily enter in the chat interface. Third-Party Services This plugin may use the following external services: IP Geolocation Service (ip-api.com) – Purpose: Display visitor location information (country and city) in the admin dashboard – Data sent: Visitor IP addresses only – When: Automatically when visitors access your website with the chat widget active – Terms of Service: http://ip-api.com/docs/legal – Privacy Policy: http://ip-api.com/docs/privacy – Note: This geolocation feature helps website administrators understand their visitor demographics but does not affect the chat functionality. No personal information beyond IP addresses is transmitted to this service. OpenAI Realtime API (api.openai.com) – Purpose: Voice chat functionality for real-time audio conversations – Data sent: Audio streams and voice data during voice chat sessions – When: Only when voice chat is enabled and actively used (requires separate DFO Voice plugin) – Terms of Service: https://openai.com/terms/ – Privacy Policy: https://openai.com/privacy/ – Note: This service is only used when the DFO Voice Realtime plugin is installed and voice chat is enabled. The free version of this plugin has voice features disabled by default. DFO Voice Plugin API (local WordPress REST API) – Purpose: Generate secure tokens for voice chat sessions – Data sent: Session requests and authentication data – When: Only when DFO Voice Realtime plugin is active and voice chat is initiated – Note: This is a local WordPress REST API endpoint, not an external service. No data is sent outside your website. Credits Developed by Design for Online®. Built with WordPress best practices and community feedback in mind.

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO