Floating Chat Buttons – Click to Call or Chat, vs AI Chat App – Live Agent Handover, Help Docs,

Floating Chat Buttons is a simple WordPress plugin that helps your website visitors connect with you instantly. With just one click, users can reach you through WhatsApp, Facebook Messenger, Instagram, Skype, Slack, Telegram, Viber, Twitter, Email, or a direct phone call. You can show the buttons on selected pages or across your entire site. It also includes a callback request option, so visitors can ask you to call them back. Key Features Multiple Contact Options: Add buttons for popular apps and channels like WhatsApp, Facebook Messenger, Instagram, Skype, Slack, Telegram, Viber, Twitter, and Email, ensuring your visitors can contact you on their preferred platform instead of being limited to just one option. Click to Call Button: Add a “Call Now” button so users can instantly dial your phone number with a single click. Callback Request: Not available to take calls immediately? The plugin offers a callback request option where visitors can leave their details and ask you to call them back later. This improves customer trust and ensures you don’t miss potential leads. Customizable Design: Adjust the style and colors of chat buttons according to your website design. Responsive Layout: The buttons are fully mobile-friendly. They automatically adjust size and position based on the device screen, desktop, tablet, or mobile. RTL Language Support: If your website uses a Right-to-Left language (like Arabic, Hebrew, or Urdu), the buttons display accordingly. Custom Links: Apart from the built-in apps, you can also add your own custom links. For example, link to a support portal, a custom chat system, or even another contact form. Easy Setup: You don’t need to know any coding. Simply install the plugin, enable the buttons you want, and add your contact details in the settings. Everything can be managed from a clean and simple settings panel. Check our other Cool Plugins Cool FormKit For Elementor Forms: Add advanced fields and features to your Elementor form widget, like conditional fields, range sliders, country code, and more. Automatic Translate Addon for Loco Translate: It is a powerful addon that enhances the functionality of the Loco Translate plugin by enabling the automatic translation of WordPress themes and plugins. This addon connects with sources like Google, Yandex, DeepL, or AI-powered sources like ChatGPT, Gemini AI and Chrome AI to provide instant and automated translations. AutoPoly – AI Translation For Polylang: This addon duplicates your page or post titles, content, images, galleries, or meta fields, and automatically translates them into the selected language. Whether you’re using Elementor or Gutenberg, this addon makes the translation process easier. Timeline Widget For Elementor: Showcase your company history, product roadmap, and personal journey in vertical & horizontal layout directly inside Elementor. Use of 3rd Party Services: This plugin connects to the Cool Plugins feedback server only for optional usage data sharing and voluntary feedback submission (for example, during plugin deactivation). Data is transmitted solely after explicit user consent. No hidden tracking is performed, and no frontend visitor or site user data is collected. For more details, please review our Data Usage Policy, TOS, and Privacy Policy.

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.