FCChat Widget vs Paldesk – Live Chat & Helpdesk

IMPORTANT UPDATE: Existing users, please update your host value to ‘chat.fastcatsoftware.com’. DEMO http://www.fastcatsoftware.com/wp3.3/ MOST RECENT FEATURES Version 3.8 Continues to improve the mobile experience. Styling has also been updated. Versions 3.6 introduces BlogChat. Just as you have a comments section for each topic on your blog, BlogChat gives you a dedicated chat room for each of your blog entries. To learn more about BlogChat, visit this page:http://www.fastcatsoftware.com/chat/userguide/chatbox.asp Up Next We are currently working on WebRTC video chat, which does not require Flash, and which would run on a variety of mobile devices. We are also programmable interface so that you can add your own custom features to the chat. NEWS We have a new widget made specifically for WordPress Blogs. Check it out here: https://wordpress.org/plugins/blogchat-chat-system/ UPGRADE NOTICE Upgrading to version 3.5.x.x will automatically switch your chat to the new chat server (v2.3). This process takes 1-2 min. During this time, your chat will not function properly. Keep trying to reconnect for a few minutes until the transfer is complete. After upgrading, make sure you clear your browser cache and refresh the page. Upgrading from a version prior to 3.4.2.1: If you have changed the default location of the full page chat, you will need to copy the new fcchat/html/chat/index.php file to this location, and set $FCCHAT_BASE_URL once again. When you upgrade to a new version, any customizations you made to the chat files will be erased. In order to save those changes, do the following: Make backup copies of any files that you have altered. You may wish to make backups of the following folders: (fcchat/config, fcchat/languages, fcchat/styles, fcchat/html/config). Place them in a safe place where they will not be deleted. Next install the new version. Finally, manually copy the changes you made to the old files into the current version’s files. Do not replace the new files with the old files, as the structure of the new files may have changed; but instead, use the wordpress file editor to make the changes line by line. FEATURE LIST: Real time text chat Video Chat: 1 on 1 video chat and video conferencing (6 Simulaneous Cams) Full Page Mode: Launch Chat into a separate tab Public rooms/Private Rooms Instant messaging/Private Chat Facebook Connect Post Youtube videos (thumbnail with link) simply by entering the url of the video. Upload images User profiles Country Flags Coloaborative document Doodlepad Transliteration Two player games Customized buttons with content dialog boxes in the chat toolbar. Split-screen Mode: Show the chat side by side with your site Language translation feature Assign titles to users Customizable smileys/avatars Customizable sounds Customizable language templates Customizable style templates Administration/moderation panel Web based file editor SERVICE ACTIVATION – SERVICES HOSTED BY FASTCATSOFTWARE.COM In order to use this widget, you will need to sign up for a subscription to the chat service on www.fastcatsoftware.com. Follow the “Installation” tab for more specific instructions. This is a paid service, however, you will receive a free trial when you sign up. Subscriptions start at only 20 cents per month. You may view all our subscription plans here: http://www.fastcatsoftware.com/chat/activation.aspx SERVICES PROVIDED When you install the FCChat Widget, you will only be installing the chat client on your site. Your chat server (meaning your chat data) will be hosted at www.fastcatsoftware.com, on our servers.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more. INTEGRATIONS: Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. • Email • Facebook • Twitter • Android & iOS Apps • Website Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack! Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers. MAJOR FEATURES: Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions. Explore some of the essential features Paldesk has to offer, listed below. • Multichat Support – Add multiple chats and install them on more than one website. • Working Hours – Add multiple chats and install them on more than one website. • Smart Chat Routing – Assign chats to the ideal agent. • Ticketing – Create, manage, respond and resolve tickets. • Predefined Answers – Respond to FAQ questions faster and get more done. • chat Customization – Customize your look and color of your website chat. • Notifications – Get notified via email when a new conversation arrives. Compatible with Chrome, Firefox, Safari and Microsoft Edge. EASY INSTALLATION Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress. Start your journey! Get chatting! Download the Paldesk plugin now and sign up here for a free trial! Override chat css Style To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}/css/site/paldesk-chat-override.css.tpl