FCChat Widget vs AI Chat App – Live Agent Handover, Help Docs,

IMPORTANT UPDATE: Existing users, please update your host value to ‘chat.fastcatsoftware.com’. DEMO http://www.fastcatsoftware.com/wp3.3/ MOST RECENT FEATURES Version 3.8 Continues to improve the mobile experience. Styling has also been updated. Versions 3.6 introduces BlogChat. Just as you have a comments section for each topic on your blog, BlogChat gives you a dedicated chat room for each of your blog entries. To learn more about BlogChat, visit this page:http://www.fastcatsoftware.com/chat/userguide/chatbox.asp Up Next We are currently working on WebRTC video chat, which does not require Flash, and which would run on a variety of mobile devices. We are also programmable interface so that you can add your own custom features to the chat. NEWS We have a new widget made specifically for WordPress Blogs. Check it out here: https://wordpress.org/plugins/blogchat-chat-system/ UPGRADE NOTICE Upgrading to version 3.5.x.x will automatically switch your chat to the new chat server (v2.3). This process takes 1-2 min. During this time, your chat will not function properly. Keep trying to reconnect for a few minutes until the transfer is complete. After upgrading, make sure you clear your browser cache and refresh the page. Upgrading from a version prior to 3.4.2.1: If you have changed the default location of the full page chat, you will need to copy the new fcchat/html/chat/index.php file to this location, and set $FCCHAT_BASE_URL once again. When you upgrade to a new version, any customizations you made to the chat files will be erased. In order to save those changes, do the following: Make backup copies of any files that you have altered. You may wish to make backups of the following folders: (fcchat/config, fcchat/languages, fcchat/styles, fcchat/html/config). Place them in a safe place where they will not be deleted. Next install the new version. Finally, manually copy the changes you made to the old files into the current version’s files. Do not replace the new files with the old files, as the structure of the new files may have changed; but instead, use the wordpress file editor to make the changes line by line. FEATURE LIST: Real time text chat Video Chat: 1 on 1 video chat and video conferencing (6 Simulaneous Cams) Full Page Mode: Launch Chat into a separate tab Public rooms/Private Rooms Instant messaging/Private Chat Facebook Connect Post Youtube videos (thumbnail with link) simply by entering the url of the video. Upload images User profiles Country Flags Coloaborative document Doodlepad Transliteration Two player games Customized buttons with content dialog boxes in the chat toolbar. Split-screen Mode: Show the chat side by side with your site Language translation feature Assign titles to users Customizable smileys/avatars Customizable sounds Customizable language templates Customizable style templates Administration/moderation panel Web based file editor SERVICE ACTIVATION – SERVICES HOSTED BY FASTCATSOFTWARE.COM In order to use this widget, you will need to sign up for a subscription to the chat service on www.fastcatsoftware.com. Follow the “Installation” tab for more specific instructions. This is a paid service, however, you will receive a free trial when you sign up. Subscriptions start at only 20 cents per month. You may view all our subscription plans here: http://www.fastcatsoftware.com/chat/activation.aspx SERVICES PROVIDED When you install the FCChat Widget, you will only be installing the chat client on your site. Your chat server (meaning your chat data) will be hosted at www.fastcatsoftware.com, on our servers.

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.