EU Withdrawal Button for WooCommerce vs WebToffee EU Order Withdrawal Button for WooCommerce

EU Directive 2023/2673 introduces new requirements for online stores regarding consumer withdrawal rights, taking effect on June 19, 2026. EU Withdrawal Button for WooCommerce helps you implement a clear, accessible withdrawal flow for your customers: The 4-Step Flow Visible Button — Sticky withdrawal bar (shown across your store by default, configurable per page type; always on My Account) Withdrawal Form — Customer enters order number + email for verification; partial withdrawals supported Confirmation Step — Order summary with a separate “Confirm withdrawal” button Notifications — Confirmation email to customer + notification to merchant Free features Sticky bar with configurable text and button, plus an optional footer link Modal popup or dedicated page mode Order validation (order number + email + withdrawal window check) Partial withdrawals: customers select the items and quantities to withdraw Optional refund IBAN field — stored encrypted, masked in lists and exports, auto-erased 30 days after completion Custom WooCommerce order statuses: “Withdrawal Requested” and “Withdrawal Closed” Withdrawals overview in the WordPress admin WooCommerce email integration (shows in WooCommerce → Settings → Emails) Guest-friendly withdrawal link in WooCommerce order emails — no account needed Return instructions link in the customer confirmation email WordPress privacy tools integration (GDPR data export and erasure) Support for custom order number plugins (Sequential Order Numbers, etc.) WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels) Rate limiting for abuse prevention Translations bundled: Estonian, Finnish, French, Swedish, Italian, Dutch HPOS (High-Performance Order Storage) compatible Pro (paid) One-click Complete/Reject actions with automatic customer emails My Account widgets: countdown badges and withdrawal status column Thank-You page and order-view withdrawal boxes Custom colors, styling and custom CSS Excluded categories and product-level exceptions GDPR consent checkbox on the withdrawal form Payment-method-aware IBAN field (hide for card payments) Statistics dashboard, CSV export, REST API Priority support Who Is This For? WooCommerce store owners who sell to EU consumers and want to provide a clear withdrawal process for their customers. Disclaimer This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements. Translations Bundled translations and their contributors: Estonian (et) — Riin Agency Finnish (fi) — Riin Agency French (fr_FR) — Riin Agency (community review welcome) Swedish (sv_SE) — Riin Agency (community review welcome) Italian (it_IT) — contributed by Cristina Gregolin (Artilabio) Dutch (nl_NL) — contributed by Mark Govaerts (Bepos) Want to contribute a translation? Email [email protected] — you will be credited here.

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order. EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests. No coding required. Works right out of the box. What the plugin does For your customers: A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period Customers can select which items to withdraw (full order or individual products) A simple form collects their name, email, and an optional reason A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”) Customers receive an email confirmation once the request is submitted For you as the store admin: A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance At-a-glance stats: open requests and approvals over the last 30 days Filter requests by status, date range, or search (order # or receipt hash) View full request details — order info, customer email, request type, reason, and a complete activity log Approve or reject requests with one click Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients Key features Withdrawal button on the orders page — visible to customers within the configured withdrawal window Partial withdrawal support — customers can withdraw individual items instead of the entire order Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place Add footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements Guest withdrawal support — guest users can submit their order number and billing email, which is matched against WooCommerce order history, then confirmed via an email verification step before the request is created Withdrawal button shortcode — use [wt_eu_order_withdrawal] to place a withdrawal button on any page or post. Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status Product exclusions — exclude by product type, entire categories, or specific individual products Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default) Customer contact email — set the address shown to customers in rejection emails so they know who to reach out to SHA-256 receipt hash — every withdrawal request gets a unique SHA-256 receipt hash, included in withdrawal notification emails and shown in the request details on the admin dashboard, for easy reference and record-keeping Order status automation — automatically update order status when a request is submitted or approved Reason field — optionally require customers to provide a reason when submitting a request Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only Data management — optionally delete all plugin data on uninstall Why this matters Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient. The directive specifically requires: A withdrawal function that is prominently displayed and continuously available during the withdrawal period The function must be clearly labelled (e.g. “Withdraw from contract here” or similar) A two-step confirmation to prevent accidental withdrawals An acknowledgement of receipt sent to the customer on a durable medium (e.g. email) This plugin implements all of the above. Compatible Plugins Sequential Order Number plugins Product Bundles by WooCommerce WebToffee eCommerce Marketing Automation WPML Getting started For a complete walkthrough, see the setup guide or watch the video below. Install and activate the plugin Go to WooCommerce > Withdrawals > Settings to configure your preferences Set your withdrawal page, period, and footer link options Publish the withdrawal page (created automatically as a draft on installation) Test the flow by placing a test order and using the Request Withdrawal button Support For questions or assistance, visit our support page.