EU Order Withdrawal Button for WooCommerce vs Order Cancellation & Returns for WooCommerce

EU Order Withdrawal Button for WooCommerce adds compliance with the EU directive 2023/2673 to WooCommerce. With the help of this little plugin you may easily allow your customers to submit (partial) withdrawal requests to their orders. Withdrawal request form – Use a shortcode to embed a withdrawal request form which works both for guest orders and registered customers. Manage withdrawals – Easily manage withdrawals from your WooCommerce order page by either confirming or rejecting requests. Send confirmation emails – Automatically confirm receipt of the withdrawal by email including all required information. Partial withdrawals – Optionally allow customers to submit partial withdrawal requests. GDPR ready – Comes with privacy policy proposal, support for personal data export and erasure. WPML compatibility – Comes with built-in compatibility for multilingual shops using WPML Initial setup and withdrawal button placement After installation, a new page (withdraw from contract) is created as a draft. This page includes the [eu_owb_order_withdrawal_request_form] shortcode to output the withdrawal form. Review the page created and your settings under WooCommerce > Settings > Advanced > Withdrawals (In case you are using our plugin Germanized for WooCommerce find your settings under WooCommerce > Settings > Germanized > General) Publish the page containing the withdrawal form shortcode Make sure that the withdrawal button is shown in your footer on shop-related pages Review the email templates provided to confirm the receipt, confirmation and rejection of withdrawals under WooCommerce > Settings > Emails Test the withdrawal procedure both as a guest and as a customer If you don’t want the button to be injected automatically, disable the related setting and either use the shortcode [eu_owb_order_withdrawal_button] to output the button or manually create a link to your withdrawal page within your theme or pagebuilder. Integrated with Shiptastic for WooCommerce Use our plugin Shiptastic for WooCommerce to handle returns with ease. After confirming a withdrawal request, Shiptastic automatically adds a return shipment including all items of the original request. Provide your customer with all the information needed to return the goods to you. Use Shiptastic to exclude certain products from being returnable at all.

Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, and email notifications. Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests, refund review steps, and request history inside WooCommerce. Premium upgrade | Documentation | Support | Demo Key features Add a WooCommerce cancel order button for eligible customer orders. Add a WooCommerce return request button for eligible customer orders. Collect preset cancellation and return reasons. Let customers type an “Other reason” when preset reasons do not fit. Choose which WooCommerce order statuses allow cancellation requests. Choose which WooCommerce order status allows return requests. Set cancellation and return time limits. Require admin approval before a cancellation or return is processed. Register pending cancellation and pending return request statuses. Send store manager email notifications for new requests. Send customer email notifications when requests are approved or rejected. Save request notes and reasons in the WooCommerce order timeline. Configure settings under WooCommerce > Settings > Orders. How it works The store owner enables cancellation, returns, or both from WooCommerce settings. The store owner selects eligible order statuses, reasons, time limits, and approval rules. Customers see a cancel or return button only when the order matches those rules. Customers submit a request with a reason. The plugin saves the request, updates the order status, adds an order note, and sends the configured email notification. Store managers can approve or reject requests from the WooCommerce order screen. Best fit for the free version The free version is designed for stores that need whole-order cancellation requests and whole-order return requests. It is a good fit when you want to collect reasons, review requests before changing order status, and notify customers without building a custom WooCommerce workflow. Premium upgrade: WooCommerce Advanced Order Manager WooCommerce Advanced Order Manager extends the free cancellation and return workflow into a broader order management toolkit. Premium features include: Customer-facing cancellation and return notices. Cancel order and return items buttons inside customer emails. Configurable approval and rejection statuses. Shop manager permissions for cancellation and return request handling. Item-level return requests with product and quantity selection. Return resolution choices such as refund, exchange, or store credit. Return attachment uploads with file count, file type, and required-file controls. Rules to disable returns for orders containing only virtual products. Reorder / Order Again availability controls beyond the default Completed status. Custom WooCommerce order statuses with labels, colors, ordering, emails, and bulk actions. Popup appearance customization for borders, radius, shadows, colors, and buttons. Premium functionality is delivered by the separate WooCommerce Advanced Order Manager plugin. The free plugin shows contextual upgrade links inside its settings; premium controls are not fetched remotely or displayed as disabled settings. Explore the premium version Privacy and external services The core cancellation and return features run on your WordPress/WooCommerce site. This plugin does not automatically send store, order, customer, or site data to an external service for cancellation or return processing. On first plugin activation, the plugin sends the site admin email, WooCommerce order notification recipients, site URL, store country, plugin name, and plugin version once to https://yoexpress.top/wp-json/yo-pr/v1/email-subscriptions. This service is used by YoOhw Studio for product updates and support follow-up. The settings screen and readme include links to documentation, support, demo, and premium upgrade pages. Those links are opened only when an administrator clicks them.