Order Cancellation & Returns for WooCommerce

Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, and email notifications.

Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests, refund review steps, and request history inside WooCommerce.

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Key features

Add a WooCommerce cancel order button for eligible customer orders.

Add a WooCommerce return request button for eligible customer orders.

Collect preset cancellation and return reasons.

Let customers type an “Other reason” when preset reasons do not fit.

Choose which WooCommerce order statuses allow cancellation requests.

Choose which WooCommerce order status allows return requests.

Set cancellation and return time limits.

Require admin approval before a cancellation or return is processed.

Register pending cancellation and pending return request statuses.

Send store manager email notifications for new requests.