EasyIT AI Chat vs Ochatbot – AI Chatbot for eCommerce & Support

EasyIT AI Chat is the most feature-rich free AI chatbot plugin for WordPress. Drop in [eaic_chat] on any page to add a fully-featured ChatGPT-style assistant — powered by OpenAI, Anthropic Claude, Google Gemini, DeepSeek, or a 100% free local Ollama model. No coding required. You own your data, you control your keys. No tracking, no telemetry, no subscription — ever. 🌐 Website: easyit.com.bd 📺 Tutorials: youtube.com/@easybdit 💬 Community: facebook.com/easybdit 🎯 How It Works (3 Steps) Connect a provider — Add an API key (OpenAI, Claude, Gemini, DeepSeek, Together AI) or point it at a free local Ollama server. No API key needed for Ollama. Drop in a shortcode — Paste [eaic_chat] into any page or post, or just turn on the floating chat button in Settings → UI. No coding required. Done — Visitors get a ChatGPT-style assistant instantly. A built-in Test Chat page lets you try it from the dashboard before it ever reaches a visitor. 🏆 Why EasyIT AI Chat? Actually free, not “freemium” — every feature listed on this page, including the WooCommerce bots, is built into the free plugin. No Pro tier, no feature paywall, no upsell nags. Bring your own key, no markup — connect directly to your chosen AI provider with your own API key, or run Ollama locally for $0. You pay the provider directly, if at all — this plugin is never in the middle of your bill. Not locked to one AI vendor — most chatbot plugins pick a single provider for you. Here, one shortcode attribute (provider="gemini") switches the backend, even per page, anytime. Your data stays yours — zero telemetry to the plugin author, an optional No-Storage Mode, configurable retention, and a built-in GDPR consent gate. WooCommerce-aware, for free — Order Status, Product Q&A, Return/Refund, and Smart Product Finder bots activate automatically once WooCommerce is active; most store-chat plugins charge extra for this. Open source, fully auditable — GPL-2.0-or-later. Read every line yourself; nothing hidden in a compiled or obfuscated bundle. ✨ Supported AI Providers 🦙 Ollama — Run open-source models (Llama, Mistral, Gemma, Qwen, etc.) on your own server. 100% private, 100% free. 🤖 OpenAI (ChatGPT) — GPT-4o, GPT-4o-mini, GPT-4.1, o3, o4-mini and more. 🧠 Anthropic (Claude) — Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus. 🔍 DeepSeek — DeepSeek-Chat, DeepSeek-Reasoner. ✦ Google Gemini — Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.0 Flash, Gemini 1.5 Flash. 🔧 Custom Providers — Any OpenAI-compatible endpoint (LM Studio, custom gateway, proxies, etc.). 🚀 Core Features One shortcode, any provider — [eaic_chat provider="gemini"] — switch provider per page, no settings change needed ChatGPT-style UI — Sidebar with conversation history, code blocks with copy button, markdown rendering Auto-title sessions — First message auto-generates a meaningful conversation title via the AI Conversation memory — Sessions saved per logged-in user or guest (cookie-scoped, never cross-user) Custom system prompt — Set globally in settings or override per shortcode Lock system prompt — Prevent front-end prompt injection; admin-configured prompt only Test Connection button — Verify your API key or Ollama URL before going live Rate limiting — Per-user, per-session, and per-IP throttle to prevent abuse Data retention — Auto-purge old conversations after a configurable number of days Context window control — Choose how many previous messages to include per AI request (1–20) Privacy notice — Optional configurable notice linking to your Privacy Policy Lightweight — Assets load only on pages using the shortcode No telemetry — Zero external calls except to the AI provider you choose Open source — GPL-2.0-or-later, fully auditable 💬 Chat UX & Interaction Typing indicator — Smooth 3-dot animated bubble while AI is responding (accent-color matched) Stop & Regenerate — Cancel a response mid-stream with the ⏹ Stop button; re-run with 🔄 Regenerate Message timestamps — HH:MM time shown next to every message label Copy & Download message — Copy or download any AI response with one click; buttons always visible below each message Read aloud (TTS) — 🔊 Speaker button reads any AI message using the browser’s built-in Speech Synthesis API Voice input — 🎤 Microphone button transcribes speech directly into the input field (Web Speech API) Fullscreen mode — Expand the chat widget to full-screen overlay; press Escape to exit Message feedback — 👍 / 👎 buttons below AI responses; ratings stored in your DB Session search — Search box in the sidebar filters conversations by title in real time 🎨 Customization Welcome message — Custom AI greeting bubble when a new chat starts (supports markdown) Suggested questions — Clickable chip buttons that send a question instantly Custom AI avatar — Replace the 🤖 emoji with any image from your Media Library Color customization — Accent, user bubble, and bot bubble colors via color pickers; reset to default in one click Floating chat widget — Fixed launcher button on every page; configurable position (bottom-right / bottom-left) and label Bot profiles — Save named configurations (provider, title, system prompt) and load with [eaic_chat profile="slug"] Multiple providers per site — Different providers on different pages using shortcode attributes 📊 Analytics & Insights Analytics dashboard — Total conversations, total messages, messages today, active chats (7 days), most-used provider 7-day bar chart — Pure CSS message chart — no external libraries Feedback stats — Helpful / Not helpful rating counts from user feedback 🔧 Developer & Admin Tools Shortcode Builder — Visual admin page: configure provider, title, height, system prompt — shortcode updates live, copy with one click Conversation export — Download any conversation as a .txt file Webhook support — POST to any URL after each AI response; JSON payload with session UUID, message, provider, timestamp; optional HMAC-SHA256 signature header Configurable message length — Set max characters per user message (50–4000) 🔒 Security Suite (v2.0) Access restriction — Allow everyone, logged-in users only, or specific WordPress user roles IP blocklist — Block specific IPv4 / IPv6 addresses from sending messages Word filter — Block or warn when a message contains banned words; configurable action Prompt injection detection — Auto-detect and block jailbreak patterns (“ignore all previous instructions”, “DAN mode”, etc.) No-storage mode — Opt out of saving conversations to the database entirely (GDPR-strict setups) Anti-bot math captcha — Simple arithmetic challenge before the first message; no external API or cookies required Abuse alert email — Get an email notification when the rate limit is exceeded; configurable recipient GDPR consent gate — Show an accept banner before the chat activates; consent stored in a browser cookie (365 days) 📚 Knowledge Base (RAG) Document upload — Upload PDF files to a private Knowledge Base; the AI answers questions using only your document data Semantic + keyword search — Queries are matched against document chunks via Ollama embeddings with automatic keyword fallback Accurate counting — “How many X” queries scan every chunk for an exact count — not just the top-K semantic results Context-aware answers — Matched chunks are injected into the system prompt so the AI gives specific, document-grounded answers Admin test tool — Test Query UI lets you inspect which chunks are retrieved for any query before going live Re-process on demand — Change embedding model or chunk settings and reprocess any document without re-uploading 🌐 Ask This Site (v2.5.0) Zero-setup site knowledge — Enable one toggle and the AI automatically learns your published posts/pages (or any public content type) — no manual document upload required Always current — Re-indexes automatically whenever content is published or updated; removed automatically if content is unpublished, made private, or deleted Works on any WordPress site — Not just WooCommerce stores — any site with content can have an AI that already knows it Bulk reindex — One click indexes your entire existing site content in batches, with a progress bar Privacy-respecting by default — Only publicly published, non-password-protected content is ever indexed 🛒 WooCommerce Bots (v2.4.0 — now free!) Everything below used to require the paid Pro add-on. It’s now built into the free plugin — no license, no upsell. Requires WooCommerce to be active. Order Status Bot ([eaic_order_chat]) — Customers check order status by chatting. Guests verify via order number + billing email; logged-in users are verified automatically. Product Q&A Bot ([eaic_product_chat]) — AI answers questions about any product (price, stock, description, variations) using real store data, with keyword search across your catalog. Return/Refund Bot ([eaic_return_chat]) — Conversationally collects the item + reason for a return and files a return request automatically, with an order note added for your team. Smart Product Finder ([eaic_product_finder]) — Natural-language product search (“red dress under $50”) that returns real product cards with add-to-cart links. “Ask Your Store” — Admin-only AI chat (EasyIT AI Chat menu, requires Shop Manager or Admin) that answers questions about revenue, orders, top products, low stock, and new customers from your own store data. Smart Floating Widget — Set the floating widget to “Smart” mode in Settings and it automatically shows the Order Bot on order pages, the Product Bot on product pages, and a general assistant everywhere else. Lead Capture — Optional pre-chat name + email form on the WooCommerce bots; leads are saved to your database and shown on the Analytics page. 🔧 Shortcode Examples Basic usage: [eaic_chat] Specify a provider: [eaic_chat provider=”gemini” title=”Support Bot” height=”500″] Custom system prompt: [eaic_chat provider=”ollama” system_prompt=”You are a helpful gardening assistant.”] Load a saved bot profile: [eaic_chat profile=”support-bot”] Full example: [eaic_chat provider=”openai” title=”Ask Anything” placeholder=”Type your question…” height=”600″ system_prompt=”You are a helpful assistant for our website.”] Available attributes: provider, title, placeholder, system_prompt, height, profile 💡 Use the Shortcode Builder (EasyIT AI Chat → Shortcode Builder) to generate shortcodes visually — no typing required. WooCommerce bots (requires WooCommerce active): [eaic_order_chat] — Order Status Bot [eaic_product_chat] or `[eaic_product_chat product_id="42"]` — Product Q&A Bot [eaic_return_chat] or `[eaic_return_chat order_id="123"]` — Return/Refund Bot [eaic_product_finder] — Smart Product Finder 🔒 Privacy When a user sends a message, it is forwarded to your configured AI provider along with the conversation history. Messages are also stored in your own database so conversations can resume. Nothing is sent to the plugin author. You should mention your chosen provider in your site’s Privacy Policy. External Services This plugin connects to external AI services depending on which provider you configure. No data is transmitted unless a user actively sends a chat message. OpenAI Used when OpenAI is selected as the AI provider. * Service URL: https://api.openai.com/ * Terms of Use: https://openai.com/policies/row-terms-of-use * Privacy Policy: https://openai.com/policies/row-privacy-policy Anthropic (Claude) Used when Anthropic is selected as the AI provider. * Service URL: https://api.anthropic.com/ * Terms of Use: https://www.anthropic.com/legal/consumer-terms * Privacy Policy: https://www.anthropic.com/legal/privacy DeepSeek Used when DeepSeek is selected as the AI provider. * Service URL: https://api.deepseek.com/ * Terms of Use: https://chat.deepseek.com/downloads/DeepSeek%20Terms%20of%20Use.html * Privacy Policy: https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html Google Gemini Used when Google Gemini is selected as the AI provider. * Service URL: https://generativelanguage.googleapis.com/ * Terms of Use: https://ai.google.dev/gemini-api/terms * Privacy Policy: https://policies.google.com/privacy Ollama Used when Ollama is selected. Calls your own self-hosted Ollama server URL. No third-party service is involved unless you point it at a remote server. Data sent to external services: The user’s chat message and recent conversation history (last 10 messages). No personal data beyond what the user types is transmitted. WooCommerce bots: When a WooCommerce bot is used, relevant store data needed to answer the question (e.g. order status/items, product details, or — for the admin-only “Ask Your Store” tool — aggregate revenue/order/customer data) is included in the request sent to your configured AI provider. This data never goes anywhere except the AI provider you’ve chosen; it is not sent to the plugin author.

What is Ochatbot? Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement. Easy Setup No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products. Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more. When Customers Engage with Ochatbot: 20% to 40% increase in revenue By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot. eCommerce features include: Abandoned cart recovery Product upsells and cross-sells Feature product images, videos, and text Add-to-cart shopping directly from the chatbot window. 5%-35% lift in Average Order Value (AOV) Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase 25%-45% reduction in customer support tickets. Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer. Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance. We Guarantee a Positive ROI or We Work for Free That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More HOW DOES OCHATBOT WORK? Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases: User wants… to look for an exact product to look for a product for a particular use to ask additional questions to determine the best product fit to look for customer support or service to look for order status and tracking. to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc. to switch to live chat. If a support person is not available, Ochatbot sends in a ticket. receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system. After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided. Each week a report is sent to you with the top KPIs such as: Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate. Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot. Total number of sales generated by Ochatbot, number of support tickets, and more. FEATURES Generative AI Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business. Scripted NLP AI Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys. Awesome Support We are not satisfied unless you are. So don’t hesitate to contact us for questions. Abandoned Cart Alert customers of abandoned items in the cart and incomplete checkouts. Order Status Answer customers’ #1 question: “Where’s my order?” with order status and tracking. Ochatbot Requires No Programming Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation. Natural Language Processing Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need. Ochatbot Reporting Provides Marketing Insights Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more. The Ochatbot Engagement Question Module Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly. Page Targeting Engage visitors with the right questions at the right time in their sales journey. Connect Your Apps and Automate Workflows Connect to 1000s of CRM and email systems with a Zapier connection. 9 Bonus Engagement Tools Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more. Pro and Enterprise Plans are Guaranteed Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free. Usage If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site. You can create your free account at Ometrics.com. Create your Ochatbot and adjust your configuration at Ometrics.com.