DBM Sonia – AI Shop Assistant for WooCommerce vs Smartsupp – live chat, AI shopping assistant and chatbots

Sonia is an AI chatbot for WooCommerce that helps you sell more and answer fewer support emails. It adds a conversational assistant to your store, powered by the DBM-AI cloud service. Visitors get instant, accurate answers about your products — and you get fewer repetitive questions in your inbox. Sonia is grounded in your real product catalog and site content, so it answers accurately about your store instead of giving generic AI guesses. It has two jobs: Shop assistant — answers product questions, searches your WooCommerce catalog, compares items, recommends alternatives, and notifies shoppers when products are back in stock. Form completion assistant — guides visitors through forms with field-by-field help, multi-field pre-fill from natural language, and accessibility features. Why store owners use it: Sell more — Sonia helps turn browsers into buyers with instant product search, side-by-side comparisons, and personalised recommendations. Cut customer support costs — by answering product, stock, and FAQ questions automatically, around the clock, Sonia helps keep repetitive questions out of your inbox. Bring shoppers back — automatic restock notifications re-engage visitors who were interested in out-of-stock items. Accurate, not generic — Sonia answers from your actual catalog and crawled site content, so replies are about your store, not made-up AI guesses. Speaks in your brand’s voice — set Sonia’s name, personality and language yourself; and with on-demand specialisation she can be tuned to your industry and individual brand, so she answers with your tone and your brand’s own knowledge. Features: Conversational shop assistant for WooCommerce — product search, details, comparison, recommendations, restock notifications Form completion assistant — field help icons, multi-field pre-fill from natural language Multilingual product search — visitors can search in 8 languages (EN, RO, ES, FR, DE, IT, PT, NL) even if your catalog is in a different language Smart query matching — fuzzy matching maps visitor queries to your store’s categories, brands, colours, and sizes Personalisation — configurable name, personality, voice and language, plus optional on-demand specialisation for industry- and brand-specific knowledge Optional text-to-speech for AI replies Optional speech-to-text voice input Works with Contact Form 7, WPForms, Gravity Forms, Elementor Forms, and any HTML form Shadow DOM isolation — zero CSS conflicts with your theme Mobile responsive Per-page enable/disable control Optional Cloudflare Turnstile bot protection Privacy-first: PII is sanitized before reaching the AI Setup: Install and activate the plugin Go to Settings > DBM Sonia Shop Assistant Paste your API key from your DBM-AI Dashboard Choose your form selector (auto-detected for popular form plugins) Done! For step-by-step guides see the Tutorials. External services This plugin relies on two third-party services. Both are documented below so site owners and visitors know what data is sent and when. 1. DBM-AI What it is and what it is used for: DBM-AI is the cloud AI service that powers the conversational chat widget (shop assistant + form assistant). The plugin loads the chat widget script from this service and forwards visitor chat messages to it for AI processing. What data is sent and when: On each visitor chat message: the message text, conversation context, current page URL, and your site’s API key are sent to the DBM-AI API. When you save the API key, test the connection, or connect WooCommerce from the settings page: your API key, site URL, and (if WooCommerce is enabled) read-only WooCommerce REST API credentials are sent. When the chat widget is loaded on a page: the widget script is fetched from https://dbm-ai.com/ai-form/plugin.js. When text-to-speech is enabled and the AI replies: synthesized audio is streamed from the DBM-AI API. Service provided by DBM-AI (https://dbm-ai.com): Terms of Service: https://dbm-ai.com/ai-form/terms/ Privacy Policy: https://dbm-ai.com/ai-form/privacy-policy/ By activating this plugin and entering your API key you agree to the DBM-AI Terms of Service and Privacy Policy. 2. Cloudflare Turnstile (optional) What it is and what it is used for: Cloudflare Turnstile is a CAPTCHA-style bot-protection service. The plugin only loads it if you enter a Turnstile Site Key in the settings page. When enabled, the Turnstile widget is shown on protected forms / chat sessions to verify that the visitor is not a bot. What data is sent and when: When a visitor loads a page where Turnstile is enabled, the Turnstile JavaScript is loaded from https://challenges.cloudflare.com/turnstile/v0/api.js. The browser then exchanges environmental signals (IP address, browser fingerprint data, behavioural signals) with Cloudflare to generate a verification token. This is handled by Cloudflare and described in their privacy policy. The verification token is included with the visitor’s chat / form submission so the server can validate it. Service provided by Cloudflare, Inc. (https://www.cloudflare.com): Terms of Service: https://www.cloudflare.com/website-terms/ Privacy Policy: https://www.cloudflare.com/privacypolicy/ If you do not enter a Turnstile Site Key, no requests are made to Cloudflare.

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO