Dante AI vs GRT Ticket

Turn more visitors into customers with your own AI chatbot – no tech skills needed. Dante AI helps your website work smarter by adding a helpful, human-sounding AI chatbot to your WordPress site. It can answer questions, guide visitors, and help you generate more leads – automatically. Whether you’re running a blog, a local business, or an online shop, Dante AI gives your visitors instant support – so they stay longer, trust you more, and convert faster. Key Features Quick Setup – Add your AI chatbot in minutes Create AI Chatbots Easily – Set up and manage your chatbot directly from your WordPress dashboard One-Click Training – Instantly train your AI chatbot using your WordPress website’s existing content Customize the Look and Personality – Match your AI chatbot to your brand with simple appearance settings Track Performance – See how your AI chatbot is helping with easy-to-read stats Mobile Friendly – Works beautifully on phones, tablets, and desktops How It Works Sign up for a free Dante AI account Create your chatbot (no coding needed) Copy your API key Connect it to your WordPress site You’re live! Start engaging your visitors automatically Data and Privacy We take your privacy seriously – and that of your visitors. Here’s what you need to know: You stay in control – Chat data belongs to you and is visible only in your Dante AI dashboard No personal info is collected – Unless a user voluntarily types it in during a conversation Secure and private – Conversations are processed and stored securely on Dante AI servers Easy to turn off – You can disable the chatbot any time from your WordPress admin panel For more details, see our Privacy Policy and Terms of Service

Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js Features Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created. Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional) Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required). Create and manage tickets from WordPress admin and frontend Real-time chat between users and admins Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields Advanced Search: Filter tickets by User Name or Ticket ID instantly Guest Ticket Submission: Users can submit tickets without an account (secure cookie access) User Profile: Users can manage their profile and upload avatars Auto-Assignment: Automatically assign tickets to agents based on category Agent Performance: View stats on agent performance and ticket resolution Email Piping: User replies via email are automatically added to ticket chat Email Notifications: Chat replies are sent to user email (with direct frontend links) IMAP/SMTP settings configurable via plugin settings Secure input handling and WordPress coding standards compliant Fully GPL-2.0 compatible External Services This plugin integrates with the following third-party services: 1. Twilio (Optional) Service: Twilio API (WhatsApp & SMS) Usage: Sends notifications to admins and users via WhatsApp or SMS. Data Sent: Message content, phone numbers. Privacy Policy: Twilio Privacy Policy 2. Supabase (Optional) Service: Supabase Realtime Usage: Provides real-time chat capabilities. Data Sent: Chat messages, user IDs (for authentication). Privacy Policy: Supabase Privacy Policy 3. Webhooks (Slack, Discord, Zapier) Usage: Sends ticket data to external services for notification/automation. Data Sent: Ticket details (title, ID, user email, message). Supabase Configuration (Optional for Realtime) Create a project at Supabase. Get your Project URL, Anon Key, and Service Role Secret. In WordPress, go to GRT Ticket > Settings and enter these credentials. In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!) Enable “Realtime Chat” in plugin settings.