Helpful – Article Feedback Plugin vs Mopinion Feedback Form

This plugin lets you easily add a “Was it helpful?” survey on your blog or knowledge base pages. Use this quick pool to understand if your content resonates with your audience and apply the proper improvements to your website. Pro Version The Pro Version of this plugin is now available with additional features such as the ability to send email notifications when new feedback is received, export the feedback data, download the single feedback in PDF format, options to configure the feedback form position, and more. Why should you use a “Was this helpful? Yes/No” survey to improve your content? People are willing to share feedback when they do not have to make an effort to open the survey and fill out a lengthy form. Consequently, a simple “Was this helpful? Yes/No” feedback form is ideal for finding issues in your articles. How the plugin applies the “Was this helpful?” survey to your WordPress site? The plugin, using filters, automatically applies the feedback form at the end of the articles that belong to the configured custom post types. The form includes a custom question like “Was this helpful?” (or “Do you find this article helpful?”, “Would you recommend it?”, etc.), buttons to submit positive or negative feedback, and an optional field that lets the user send a feedback comment. Browse the feedback data The plugin collects the feedback value (positive or negative) and, optionally, a comment from the user. These data are stored in a custom plugin database table and available to you in the Statistics menu or from a dedicated Post sidebar section. Statistics menu The statistics menu displays statistics on the feedback received by the posts. Here, you will find essential metrics like the positive feedback ratio and the number of positive and negative feedback. In addition, the plugin will also present details on the single feedback values and feedback comments in a dedicated submenu. We have also included the ability to filter the statistics. So you can, for example, quickly find posts that need improvements by displaying only the ones with a specific positive feedback ratio. Feedback menu The feedback menu shows the single feedback received by the articles. Filters are available and can be used, for example, to find submissions received on a specific date, comments that include certain keywords, and more. Post sidebar section The plugin adds a new dedicated section named “Helpful” in the block editor sidebar. Here you can easily monitor positive and negative feedback while editing the articles. Features Limit multiple feedback on the same article Prevent multiple form submissions by using cookies or by checking the user IP. Apply “Was this helpful?” only to specific custom post types A dedicated option allows you to apply the “Was this helpful?” survey only to specific post types. Use this option, for example, to collect feedback only on your knowledge base pages and not on your blog articles and pages. Feedback comments Receive comments from the users. With a dedicated option, you can enable this feature under the following alternative conditions: Always After a positive feedback After a negative feedback Never Multiple Rating Buttons Styles Select between multiple types of rating buttons. Your options include text-only buttons, icons, and text buttons with icons. Customizable SVG for the icons We included high-quality icons in SVG format to submit the ratings. Currently, the following SVG icons are available: Happy face Sad face Thumb up Thumb down Note that from the plugin options, you can select your favorite icons and customize the icon’s colors. Content customizations Configure the exact textual content displayed in the form. With this feature, you can, for example, change the “Was this helpful?” question to common variations like “Do you find this article helpful?”, “Would you recommend it?” Here you can also configure the other sentences included in the form. For example, you can encourage the user to leave a feedback comment with sentences like “We’re glad that you liked the post! Let us know why.”, “How can we make it better?”, “We’re sorry to hear that. Please let us know how we can improve.” Typography customization Easily configure the font family, font size, font style, font weight, and line height of any textual element displayed in the feedback form. In addition, you can load custom Google Fonts by including the embed code in a dedicated plugin option. Colors Customizations You can customize the color of any displayed form element with dedicated options. Spacing Configure the margin and padding of the form elements with dedicated options. Back-end customizations Customize the back-end menus of the plugin, for example, by restricting the plugin menus only to users with specific capabilities, configuring a custom number of paginated items, and more. Test mode Test the “Was this helpful?” form with a dedicated “Test Mode” option before going live. Configure the feedback comment length Limit the maximum number of characters the users can include in the feedback comment. Enable the form on a per-post basis Enable or disable the feedback form on a per-post basis with a toggle available in a dedicated section of the block editor sidebar. Other Plugins from us If you like this plugin, please check out our other projects on our website. Credits This plugin makes use of the following resources: Select2 licensed under the MIT License

Let’s say that you want to capture user feedback on your WordPress website. This Feedback Form plugin makes that easy and is completely free. Simply go to Settings → Mopinion Feedback Form in your website admin dashboard, and activate the Mopinion feedback form on your website. A feedback button will be visible on your website. With the feedback form you can capture suggestions, bugs and compliments, and collect visual feedback (screenshots) about individual page elements. All feedback collected will be available on your personal Mopinion account, at https://app.mopinion.com, or it can be emailed straight in to your email inbox. The feedback form is completely customisable, so easily add or change feedback questions, add your own design and logo, setup your own language and use pro-active and exit-intent triggers to decide where you want to show or hide your feedback form. If you want to add the feedback form to specific articles (post, page, custom post type), then you can use the deployment section within your Mopinion account: https://app.mopinion.com/survey/manage#tab_deployment_pane. Works or broken? Please, consider to vote for this plugin. When you vote for broken, be so kind and tell in the Forum what is broken. Maybe we might be able to fix it to make the plugin also work for you. We need your support It is very hard to continue development and support for this free plugin without contributions from users like you. If you enjoy using our plugin and find it useful, please consider for registering a paid version in your Mopinion account: https://app.mopinion.com/account/billing. Your paid plan will help encourage and support the plugin’s continued development and better user support. Also it offers many additional features such as advanced dashboarding/reporting and text analytics. Features Feedback forms: Improve the performance and user experience of your website with fully customisable feedback forms. Visual user feedback: Collect visual feedback (screenshots) to understand what your visitors want and what’s preventing them from achieving it. Feedback form triggering: Ask the right questions at the right moment to truly understand why your visitors are not converting… Reporting & analysis: Take full control of your feedback data visualisations and analyses. Text and sentiment analytics: Our native text analysis technology helps you explore huge amounts of data. Collaborate & Engage: We bring you from insights to action. On plugin uninstall Mopinion options data is also deleted from your database.