Helpful – Article Feedback Plugin for WordPress

This plugin lets you easily add a “Was it helpful?” survey on your blog or knowledge base pages.

Use this quick pool to understand if your content resonates with your audience and apply the proper improvements to your website.

Pro Version The Pro Version of this plugin is now available with additional features such as the ability to send email notifications when new feedback is received, export the feedback data, download the single feedback in PDF format, options to configure the feedback form position, and more.

Why should you use a “Was this helpful? Yes/No” survey to improve your content? People are willing to share feedback when they do not have to make an effort to open the survey and fill out a lengthy form. Consequently, a simple “Was this helpful? Yes/No” feedback form is ideal for finding issues in your articles.

How the plugin applies the “Was this helpful?” survey to your WordPress site? The plugin, using filters, automatically applies the feedback form at the end of the articles that belong to the configured custom post types. The form includes a custom question like “Was this helpful?” (or “Do you find this article helpful?”, “Would you recommend it?”, etc.), buttons to submit positive or negative feedback, and an optional field that lets the user send a feedback comment.

Browse the feedback data The plugin collects the feedback value (positive or negative) and, optionally, a comment from the user. These data are stored in a custom plugin database table and available to you in the Statistics menu or from a dedicated Post sidebar section.

Statistics menu The statistics menu displays statistics on the feedback received by the posts. Here, you will find essential metrics like the positive feedback ratio and the number of positive and negative feedback. In addition, the plugin will also present details on the single feedback values and feedback comments in a dedicated submenu.