Helpful – Article Feedback Plugin vs Marker.io – Visual Website Feedback

This plugin lets you easily add a “Was it helpful?” survey on your blog or knowledge base pages. Use this quick pool to understand if your content resonates with your audience and apply the proper improvements to your website. Pro Version The Pro Version of this plugin is now available with additional features such as the ability to send email notifications when new feedback is received, export the feedback data, download the single feedback in PDF format, options to configure the feedback form position, and more. Why should you use a “Was this helpful? Yes/No” survey to improve your content? People are willing to share feedback when they do not have to make an effort to open the survey and fill out a lengthy form. Consequently, a simple “Was this helpful? Yes/No” feedback form is ideal for finding issues in your articles. How the plugin applies the “Was this helpful?” survey to your WordPress site? The plugin, using filters, automatically applies the feedback form at the end of the articles that belong to the configured custom post types. The form includes a custom question like “Was this helpful?” (or “Do you find this article helpful?”, “Would you recommend it?”, etc.), buttons to submit positive or negative feedback, and an optional field that lets the user send a feedback comment. Browse the feedback data The plugin collects the feedback value (positive or negative) and, optionally, a comment from the user. These data are stored in a custom plugin database table and available to you in the Statistics menu or from a dedicated Post sidebar section. Statistics menu The statistics menu displays statistics on the feedback received by the posts. Here, you will find essential metrics like the positive feedback ratio and the number of positive and negative feedback. In addition, the plugin will also present details on the single feedback values and feedback comments in a dedicated submenu. We have also included the ability to filter the statistics. So you can, for example, quickly find posts that need improvements by displaying only the ones with a specific positive feedback ratio. Feedback menu The feedback menu shows the single feedback received by the articles. Filters are available and can be used, for example, to find submissions received on a specific date, comments that include certain keywords, and more. Post sidebar section The plugin adds a new dedicated section named “Helpful” in the block editor sidebar. Here you can easily monitor positive and negative feedback while editing the articles. Features Limit multiple feedback on the same article Prevent multiple form submissions by using cookies or by checking the user IP. Apply “Was this helpful?” only to specific custom post types A dedicated option allows you to apply the “Was this helpful?” survey only to specific post types. Use this option, for example, to collect feedback only on your knowledge base pages and not on your blog articles and pages. Feedback comments Receive comments from the users. With a dedicated option, you can enable this feature under the following alternative conditions: Always After a positive feedback After a negative feedback Never Multiple Rating Buttons Styles Select between multiple types of rating buttons. Your options include text-only buttons, icons, and text buttons with icons. Customizable SVG for the icons We included high-quality icons in SVG format to submit the ratings. Currently, the following SVG icons are available: Happy face Sad face Thumb up Thumb down Note that from the plugin options, you can select your favorite icons and customize the icon’s colors. Content customizations Configure the exact textual content displayed in the form. With this feature, you can, for example, change the “Was this helpful?” question to common variations like “Do you find this article helpful?”, “Would you recommend it?” Here you can also configure the other sentences included in the form. For example, you can encourage the user to leave a feedback comment with sentences like “We’re glad that you liked the post! Let us know why.”, “How can we make it better?”, “We’re sorry to hear that. Please let us know how we can improve.” Typography customization Easily configure the font family, font size, font style, font weight, and line height of any textual element displayed in the feedback form. In addition, you can load custom Google Fonts by including the embed code in a dedicated plugin option. Colors Customizations You can customize the color of any displayed form element with dedicated options. Spacing Configure the margin and padding of the form elements with dedicated options. Back-end customizations Customize the back-end menus of the plugin, for example, by restricting the plugin menus only to users with specific capabilities, configuring a custom number of paginated items, and more. Test mode Test the “Was this helpful?” form with a dedicated “Test Mode” option before going live. Configure the feedback comment length Limit the maximum number of characters the users can include in the feedback comment. Enable the form on a per-post basis Enable or disable the feedback form on a per-post basis with a toggle available in a dedicated section of the block editor sidebar. Other Plugins from us If you like this plugin, please check out our other projects on our website. Credits This plugin makes use of the following resources: Select2 licensed under the MIT License

Marker.io is the best way for agencies and product teams to collect visual and developer-friendly feedback from colleagues and clients on your WordPress site without driving developers crazy. Get feedback with screenshots & technical metadata directly into your favorite project management tool. Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way! How it works With Marker.io, your clients and colleagues can submit their feedback and bug reports directly on your WordPress site. The feedback widget automatically captures a screenshot that your reporter can annotate to get their point across. All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues. Thanks to our 2-way sync integrations, you can chat and notify status changes to your clients without ever leaving your favorite project management tool. Best features On-site reporting: Your clients and colleagues don’t need to install anything to send feedback and bug reports. Screenshot and annotations: All feedback will include a screenshot of the page that reporters can annotate directly on your site. Destinations: Connect your website directly to your favorite issue tracker or project management tool. Widget customization: Build your own form and customize the look and feel to match your branding. Field synchronization: All your fields from your favorite tools are pulled into your Marker.io forms, even the custom fields. Responsive and mobile-ready: Report feedback on any browser and mobile device. 2-way sync integration: Notify reporters as soon as your team closes an issue inside your favorite project management tool. Technical metadata: All issues come with useful developer-friendly data like the page URL, browser version, screen size and more. Console log recording: Client-side errors and logs in the console are automatically recorded and added to your issues. Commenting: Ask questions, get approvals and chat with clients on individual issues. Feedback portal: Give your best clients an overview of all the feedback they have previously reported. WordPress plugin features No-code installation: Install the Marker.io website widget without having to manually embed a snippet code. WordPress users only: Activate the feedback widget for every website visitor or limit visibility only to users that are logged in to your WordPress site. Reporter email and name auto-fill: Your WordPress user email and name will be automatically populated when reporting issues. Feedback portal: Clients can access the feedback they previously reported directly in WordPress. For more information on installation, you can read our guide here. 2-way sync with your favorite tool Connect your WordPress site to your favorite bug tracking and project management tools such as: Asana Bitbucket ClickUp GitHub GitLab Jira Linear Monday.com Notion Shortcut Slack Teamwork Trello Wrike What customers are saying Marker.io is used by 1500+ product teams and digital agencies. Here is what they say: “Clients used to send us emails, documents, spreadsheets and even PowerPoints for feedback. Now we just use Marker.io.” – Nathan Monk, Founder at Smile Agency “Our developers can now see bugs through the reporters’ eyes, with no information getting lost.” – Monty Kosma, CTO at Darcy Partners Start a free trial Anyone can start a 15-day free trial, no credit card needed. You can start a free trial here.