Side-by-side comparison · 24 data points
| Customize Tawk.to Widget | Tidio – Live Chat & AI Chatbots | |
|---|---|---|
| Tagline | — | — |
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Customize Tawk.to Widget | Tidio – Live Chat & AI Chatbots |
|---|---|---|
| Rating | 3.0 ★ | ★ 4.7 ★ |
| Total reviews | 2 | ★ 396 |
| Active installs | 500+ | 80,000+ |
| Free plan | — | — |
| Built for Shopify | — | — |
| Review velocity (30d) | — | 0 new |
Based on the data on this page, Tidio – Live Chat & AI Chatbots is the stronger choice for most WordPress Plugin Directory merchants — 4.7★ vs Customize Tawk.to Widget's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Tidio – Live Chat & AI Chatbots has the larger user base (396 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Customize Tawk.to Widget's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio – Live Chat & AI Chatbots; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customize Tawk.to Widget's 2-review base may include the workflow context that matches your specific use case better than Tidio – Live Chat & AI Chatbots's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customize Tawk.to Widget audit • Tidio – Live Chat & AI Chatbots audit
| Keyword | Customize Tawk.to Widget | Tidio – Live Chat & AI Chatbots |
|---|---|---|
| chatbot | #247 | #5 |
No tracked changes.
| Signal | Customize Tawk.to Widget | Tidio – Live Chat & AI Chatbots |
|---|---|---|
| Average rating | 3.0 ★ (2) | 4.7 ★ (396) |
| Rating distribution | 5— 4— 3— 2— 1— | 575% 40% 30% 20% 125% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +2 |
No reviews yet.
Tidio – Live Chat & AI Chatbots has the higher average rating (4.7★ from 396 reviews) compared to Customize Tawk.to Widget (3.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Customize Tawk.to Widget fits better if you prioritize broader integrations; Tidio – Live Chat & AI Chatbots is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory marketplace. Tidio – Live Chat & AI Chatbots has more onboarding documentation maturity (396 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Customize Tawk.to Widget typically suits early-stage and growth-mode stores based on its review-base composition (2 reviews). Tidio – Live Chat & AI Chatbots aligns more with early-stage and growth-mode stores (396 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Customize Tawk.to Widget and Tidio – Live Chat & AI Chatbots both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customize Tawk.to Widget" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Amazing tool!
Amazing tool!
AVOID AT ALL COSTS!
Great collaboration!
