Crisp – Live Chat and AI Chatbot
Crisp is a Live Chat and AI Chatbot plugin for WordPress that helps you talk to website visitors, answer customer questions 24/7, and manage customer support from one place. Install Crisp on your WordPress website in a few clicks, with no coding required. Use live chat to engage visitors in real time, automate repetitive questions with AI, and give your team the tools they need to support customers faster. Discover Crisp: https://crisp.chat/ Learn more about Crisp for WordPress: https://crisp.chat/en/integrations/wordpress/ Live Chat for WordPress Turn website visitors into conversations and customers. Add a fast, customizable live chat widget to your WordPress website and talk to visitors when they need help. Answer questions before they leave, remove friction during the buying journey, capture leads, and support customers directly from your website. Customizable chat widget → match the chat experience with your WordPress website and brand. Proactive messages → engage visitors at the right moment instead of waiting for them to contact you. Mobile and desktop apps → answer visitors and customers wherever you are. Real-time notifications → know when someone starts a conversation so you can reply quickly. AI Chatbot for WordPress Support customers 24/7 without increasing your workload. Hugo, Crisp’s AI Agent, works as an AI chatbot that answers repetitive customer questions automatically using your own business knowledge. Give customers instant answers when your team is unavailable, reduce waiting time, and let your team focus on requests where human support makes a difference. Website training → let Hugo learn from the content already available on your WordPress website. Knowledge sources → add help articles, files, and other business content to improve AI answers. Custom instructions → define how your AI chatbot should behave and respond to customers. Human escalation → automatically hand conversations over to your team when human help is needed. Learn more about Crisp AI Chatbot: https://crisp.chat/en/chatbot/ Shared Inbox for Customer Support Keep every customer conversation under control. Bring WordPress live chat, email, WhatsApp, Messenger, Instagram, and other channels into one shared inbox. Give your team the full conversation context, reduce tool switching, and make sure customers always reach the right person. Private notes → collaborate with teammates without involving the customer. Conversation history → understand previous interactions before replying. Assignments and routing → send conversations to the right teammate or team. Multichannel inbox → manage customer conversations from multiple channels in one place. AI Copilot for Support Teams Help your team resolve customer conversations faster. Crisp AI Copilot helps support agents understand requests, write answers, and take over conversations faster. Reduce repetitive work and help your team handle more customer conversations without sacrificing response quality. AI summaries → understand long conversations in seconds. Draft replies → spend less time writing repetitive answers. Conversation context → generate more relevant replies based on what the customer already said. AI handover → give agents useful context when they take over from Hugo. WooCommerce Customer Support Help WooCommerce customers without constantly switching tools. Connect Crisp with WooCommerce to keep useful ecommerce context close to every customer conversation. Understand purchase-related questions faster and give your team the information they need to help customers. Order history → check previous purchases while talking to a customer. Cart context → understand what a customer is currently trying to buy. Customer information → keep useful WooCommerce data close to the conversation. More ways Crisp helps you manage customer support Crisp gives WordPress businesses more tools to engage visitors, understand customers, and improve their support as they grow. Analytics → track conversation volume, response times, and customer satisfaction. Campaigns → send targeted messages to specific groups of customers or leads. Triggers → automatically display messages based on visitor behavior on your website. Contact management → keep customer profiles, attributes, and history organized in one place. Integrations → connect Crisp with the other tools your business already uses. Whether you want to add a free live chat to your WordPress website, automate customer support with an AI chatbot, or give your team a better way to manage customer conversations, Crisp helps you support visitors and customers from one place as your business grows. Trusted by customer support teams Crisp is rated 4.5/5 on G2 and 4.6/5 on Capterra by hundreds of verified users. “Crisp is incredibly easy to use and set up, making customer communication seamless.” Pedro M., Founder & Director — 5/5 on G2 “Works really well with our e-commerce stores – both Shopify and WooCommerce.” Steinar L., Co-founder — 5/5 on Capterra “It’s value for money already bringing us a 40% reduction in queries.” Leandi M., Product Manager & Conversational AI — 5/5 on Capterra Read more Crisp reviews on G2: https://www.g2.com/products/crisp/reviews Read more Crisp reviews on Capterra: https://www.capterra.com/p/151292/Crisp/reviews/
Zoho SalesIQ – Live chat, chatbots, and visitor tracking
Looking for something more than live chat software for your website? Zoho SalesIQ’s WordPress plugin is super easy to use and lets you both engage with your website visitors in real time and view your prospects’ detailed website footprint. What do we have in the bag for you? Forever-free for 3 users The plugin is free for up to 3 users and will come with all the basic features like live chat, visitor tracking, and file sharing that you expect in live chat software. We also have paid plans for users looking for even more punch. Visitor tracking Visitors are organized in four concentric rings based on the criteria you set, with the hottest prospects in the inner rings and the coldest visitors moved outside the rings. With this you can easily prioritize visitors and not waste your firm’s time and resources on junk leads. Automated messages Don’t wait for visitors to message you—instead, reach out to visitors on high-intent pages like your pricing or contact us pages and spark their interest with proactive chat triggers. Chatbots It doesn’t matter if you’re a hardcore coder or someone who doesn’t know the “C” of coding—SalesIQ has something for everyone. With our codeless website chatbot builder, you can build a fully functional chatbot for your website without writing a single line of code. For the coders out there, we have a programming interface with which you can customize and automate your chatbot as needed. Built-in audio call and screen share to the rescue Your operators should be smart enough to resolve almost any issue your visitors face. However, there might be issues that can’t be resolved in a couple of texts. In that case, operators can use our built-in audio call and screen share feature to solve even the most complex queries with ease. Typing preview No need to assume what your customer is typing. Our live chat helps you see what they’re typing in the chat box in real time, enabling you to answer their queries in a matter of seconds. Chat routing Customers expect immediate help without being endlessly traded from agent to agent. Direct chats to the right department or staff based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more. Real-time chat translation Assist your customers and visitors in languages they’re comfortable with. Our website live chat software automatically detects the language of incoming chats and performs two-way chat translation in real time. What makes Zoho SalesIQ the best? Trusted by over 450,000 businesses Most cost-efficient customer engagement software in the industry We don’t compromise on your privacy Testimonials ★★★★★ Zoho SalesIQ gave us the best support for integration, and along with that, we came to know that SalesIQ is just not serving our bot purpose, but they had so many features for our live agents also. – Mahindra & Mahindra ★★★★★ Our website is very interactive for designing clothing online, and that comes with a number of questions that customers have. So we can jump right into their design experience with Zoho SalesIQ and answer questions and create value for them on the fly. It is incredibly strong and powerful for bringing new customers on. – Apliiq ★★★★★ Zoho helps us with everything related to getting the sale and even tracking everything on the sale. It helps our outside sales reps, our inside sales reps, and our management do their reporting. It’s scalable, so it will encompass everything that we will need as this company grows and will service all of those needs. – Fluitec
