Crisp – Live Chat and AI Chatbot
Crisp is a Live Chat and AI Chatbot plugin for WordPress that helps you talk to website visitors, answer customer questions 24/7, and manage customer support from one place. Install Crisp on your WordPress website in a few clicks, with no coding required. Use live chat to engage visitors in real time, automate repetitive questions with AI, and give your team the tools they need to support customers faster. Discover Crisp: https://crisp.chat/ Learn more about Crisp for WordPress: https://crisp.chat/en/integrations/wordpress/ Live Chat for WordPress Turn website visitors into conversations and customers. Add a fast, customizable live chat widget to your WordPress website and talk to visitors when they need help. Answer questions before they leave, remove friction during the buying journey, capture leads, and support customers directly from your website. Customizable chat widget → match the chat experience with your WordPress website and brand. Proactive messages → engage visitors at the right moment instead of waiting for them to contact you. Mobile and desktop apps → answer visitors and customers wherever you are. Real-time notifications → know when someone starts a conversation so you can reply quickly. AI Chatbot for WordPress Support customers 24/7 without increasing your workload. Hugo, Crisp’s AI Agent, works as an AI chatbot that answers repetitive customer questions automatically using your own business knowledge. Give customers instant answers when your team is unavailable, reduce waiting time, and let your team focus on requests where human support makes a difference. Website training → let Hugo learn from the content already available on your WordPress website. Knowledge sources → add help articles, files, and other business content to improve AI answers. Custom instructions → define how your AI chatbot should behave and respond to customers. Human escalation → automatically hand conversations over to your team when human help is needed. Learn more about Crisp AI Chatbot: https://crisp.chat/en/chatbot/ Shared Inbox for Customer Support Keep every customer conversation under control. Bring WordPress live chat, email, WhatsApp, Messenger, Instagram, and other channels into one shared inbox. Give your team the full conversation context, reduce tool switching, and make sure customers always reach the right person. Private notes → collaborate with teammates without involving the customer. Conversation history → understand previous interactions before replying. Assignments and routing → send conversations to the right teammate or team. Multichannel inbox → manage customer conversations from multiple channels in one place. AI Copilot for Support Teams Help your team resolve customer conversations faster. Crisp AI Copilot helps support agents understand requests, write answers, and take over conversations faster. Reduce repetitive work and help your team handle more customer conversations without sacrificing response quality. AI summaries → understand long conversations in seconds. Draft replies → spend less time writing repetitive answers. Conversation context → generate more relevant replies based on what the customer already said. AI handover → give agents useful context when they take over from Hugo. WooCommerce Customer Support Help WooCommerce customers without constantly switching tools. Connect Crisp with WooCommerce to keep useful ecommerce context close to every customer conversation. Understand purchase-related questions faster and give your team the information they need to help customers. Order history → check previous purchases while talking to a customer. Cart context → understand what a customer is currently trying to buy. Customer information → keep useful WooCommerce data close to the conversation. More ways Crisp helps you manage customer support Crisp gives WordPress businesses more tools to engage visitors, understand customers, and improve their support as they grow. Analytics → track conversation volume, response times, and customer satisfaction. Campaigns → send targeted messages to specific groups of customers or leads. Triggers → automatically display messages based on visitor behavior on your website. Contact management → keep customer profiles, attributes, and history organized in one place. Integrations → connect Crisp with the other tools your business already uses. Whether you want to add a free live chat to your WordPress website, automate customer support with an AI chatbot, or give your team a better way to manage customer conversations, Crisp helps you support visitors and customers from one place as your business grows. Trusted by customer support teams Crisp is rated 4.5/5 on G2 and 4.6/5 on Capterra by hundreds of verified users. “Crisp is incredibly easy to use and set up, making customer communication seamless.” Pedro M., Founder & Director — 5/5 on G2 “Works really well with our e-commerce stores – both Shopify and WooCommerce.” Steinar L., Co-founder — 5/5 on Capterra “It’s value for money already bringing us a 40% reduction in queries.” Leandi M., Product Manager & Conversational AI — 5/5 on Capterra Read more Crisp reviews on G2: https://www.g2.com/products/crisp/reviews Read more Crisp reviews on Capterra: https://www.capterra.com/p/151292/Crisp/reviews/
Orufy Connect
Orufy Connect empowers your WordPress and WooCommerce site with: A powerful chatbot widget, embeddable anywhere via shortcode. Automated WhatsApp messaging for WooCommerce order events, using customizable templates. Key Features: Chatbot Widget via Shortcode Add a modern, interactive chatbot to your site using the [orufy_connect] shortcode. Place the shortcode on any page, post, or widget area. The chatbot connects to your Orufy app (requires App ID configuration in settings). WhatsApp Order Notifications for WooCommerce Automatically send WhatsApp messages to customers when their order status changes or a new order is placed. Map WooCommerce order statuses to WhatsApp message templates. Use dynamic placeholders to personalize messages (order details, customer info, etc). Manage WhatsApp API credentials and template mappings from the admin panel. Supports multiple templates and status mappings. Admin-Friendly Configuration Simple settings pages for chatbot and WhatsApp integration. Secure storage of API keys and template selections. AJAX-powered template/channel selection and mapping UI. Before You Begin Before using the Orufy Connect WordPress plugin, please review the official Orufy documentation for setting up the chatbot widget and WhatsApp template integration: Chatbot Widget Setup Guide: https://orufy.com/support/connect/channels/widget WhatsApp Template Integration Guide: https://orufy.com/support/connect/channels/whatsapp These guides will help you configure your Orufy account, obtain necessary App IDs, set up channels, and prepare templates for seamless integration with your WordPress site. External Services This plugin connects to Orufy’s cloud services to enable chatbot and WhatsApp functionality. Here’s what you need to know about external service usage: 1. Orufy Chat Widget Service Purpose: Powers the interactive chatbot widget on your website Data Transmitted: User chat messages and interactions Website visitor metadata (IP address, browser info, page URL) Chat session data and timestamps When: Data is sent when visitors interact with the chat widget Service Provider: Orufy Technologies Inc. Legal: Orufy Terms of Service | Privacy Policy 2. Orufy WhatsApp Integration Service Purpose: Enables automated WhatsApp messaging for WooCommerce orders Data Transmitted: Customer name, phone number, and email Order details (ID, status, products, amounts) Message template data and variables When: Data is sent when orders are created or their status changes Service Provider: Orufy Technologies Inc. Legal: Orufy Terms of Service | Privacy Policy Note: All data is transmitted securely via HTTPS and processed in accordance with Orufy’s privacy policy and terms of service. Installation From your WordPress dashboard Visit Plugins > Add New. Search for Orufy Connect. Install and activate the plugin. From WordPress.org Download the Orufy Connect plugin. Unzip and upload the orufy-connect directory to your /wp-content/plugins/ directory. Activate Orufy Connect from your Plugins page. Usage Before Configuration: Create an Orufy account at https://orufy.com/register?redirect=CHAT_APP Login to your Orufy dashboard at https://orufy.com/login?redirect=CHAT_APP To add the chatbot widget: Go to Orufy Connect settings in the admin menu. Enter your Orufy App ID (see the Chatbot Widget Setup Guide above). Use the [orufy_connect] shortcode anywhere on your site. To enable WhatsApp order notifications: Go to Orufy Connect > Connect WhatsApp in the admin menu. Enter your WhatsApp API Key and Secret (see the WhatsApp Template Integration Guide above). Select your WhatsApp channel and map WooCommerce order statuses to approved WhatsApp templates. Save your selections. Customers will now receive WhatsApp messages when their order status changes. Frequently Asked Questions Q: How do I get my Orufy App ID? A: Follow the Chatbot Widget Setup Guide: https://orufy.com/support/connect/channels/widget Q: How do I set up WhatsApp templates? A: Follow the WhatsApp Template Integration Guide: https://orufy.com/support/connect/channels/whatsapp Q: Which WooCommerce events are supported? A: New order creation and any order status change. Contact Us Need help or have questions? Email us at support@orufy.com. Website Learn more at https://www.orufy.com/connect. Legal Privacy Policy: https://orufy.com/privacy-policy Terms of Service: https://orufy.com/terms
