CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce
AI agents that support your shoppers and sell for you Start the 30-day trial on commercebird.com. CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests. Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress. One agent for support, one for sales Each store can have a support agent and a sales agent. Each one has its own: name, logo, brand colour and greeting suggested questions and chat placeholder instructions, so you set its tone and rules actions: what it is allowed to do knowledge: which of your Q&A entries and store pages it may use chat widget, with its own Live switch You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout. Support agent Answers product questions with live prices and stock from your store Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more) Accepts photos from shoppers, for example of a damaged product (up to 3 per message) Creates a ticket for your team when it can’t help, or when the shopper asks for a person Sales agent Recommends products and compares them side by side Shows product cards with an “Add to cart” button Sends ready-made cart and checkout links, so shoppers go straight to paying Captures leads (name, email, company and what they’re looking for) and emails them to your sales team Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts. A helpdesk that lives in your store Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird. Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee Or answer them in WP admin under CommerceBird › Tickets Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved Leads and quote requests from the sales agent are listed under Helpdesk › Leads Test first, then go live Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders. Speaks your shoppers’ language The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in. Costs under control Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits. Run your whole WooCommerce business from one place The agents are part of the CommerceBird platform, which also gives you: Multi-store dashboard — manage all your WooCommerce stores from one fast interface AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping Advanced product import — import tens of thousands of products in the background from any CSV format Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more B2B features, no other plugin needed Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B One product, different prices, discounts and tiered pricing Works with all WooCommerce payment and shipping methods Access control: set visibility by group, hide prices, categories, brands or the whole website Custom fields in the registration form, billing address and checkout Extended and dedicated registration forms, with registration approval Request a quote, invoice payment and purchase order payment Wholesale quick order form and live search Different shipping methods, payment methods and minimum order amounts per group HPOS compatible No coding required Terms: TOS Privacy Policy: Privacy Policy ⏩ Use of 3rd Party Services To provide its features, CommerceBird uses the following services when the feature is enabled: CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy
Smartsupp – live chat, AI shopping assistant and chatbots
Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO
