Cnvrse vs Social Live Chat Helpdesk – MyAlice

The fastest way to add live chat to WordPress. Cnvrse lets you chat with visitors directly from your WordPress admin, Telegram, or Discord. No hosted chat account or monthly fee is required. Why Cnvrse? Most live chat plugins require external accounts, charge monthly fees, or make you install yet another app. We compare the trade-offs honestly in Cnvrse vs Intercom vs Drift. Cnvrse is different: Ready in seconds: install, activate, and a chat widget appears on your site. No signup, no configuration needed. Reply from your phone: connect Telegram or Discord and reply to visitors from the app you already use. Or just use the WordPress dashboard. No monthly fees: free forever. No per-seat pricing, no message limits, no “upgrade to reply.” Your conversations, your site: conversations stay in your WordPress database. Optional messaging integrations forward chat content only when connected. Won’t slow your site down: lightweight and fast. Your PageSpeed score stays the same. Key Features Live Chat Widget A clean, modern chat bubble that matches any theme. Customize colors and greeting text from Settings. Real-Time Dashboard See active visitors, ongoing conversations, and message history. Reply instantly without leaving WordPress. Telegram Integration (Optional) Connect your Telegram bot to receive instant notifications and reply to visitors from your phone. Messages arrive instantly. Discord Integration (Optional) Connect a Discord bot to receive visitor messages in your Discord server. Reply directly from any Discord channel; messages sync back to the chat widget automatically. Connect one or both messaging channels simultaneously. Visitor Intelligence See visitor browser, current page, and browsing journey. Know context before you reply. Conversation Management Organize chats with Open/Pending/Closed status. Auto-close inactive conversations. Never lose a lead. Perfect For Small business websites needing simple customer support WooCommerce stores wanting pre-sale chat Freelancers and agencies managing client sites Teams already using Telegram or Discord for communication Anyone who wants live chat without the bloat How It Works Install and activate Cnvrse Chat widget appears on your site immediately Visitors send messages and you get notified Reply from WordPress dashboard, Telegram, or Discord That’s it. No configuration required. Telegram Setup (Optional) Want to reply from your phone? Connect Telegram in 2 minutes: Create a bot via @BotFather on Telegram Paste your bot token in Cnvrse Settings Click Connect. Cnvrse auto-detects your Chat ID Receive notifications and reply from anywhere Detailed Telegram setup guide Discord Setup (Optional) Prefer Discord? Connect in 5 minutes: Create a bot at the Discord Developer Portal Add the bot to your server Paste your bot token and channel ID in Cnvrse Settings Click Connect. Visitor messages appear in your Discord channel Detailed Discord setup guide Coming in Pro Permanent conversation history Multiple chat agents Canned responses Business hours & offline mode File sharing Chat transcripts via email Priority support Slack and WhatsApp Business channels Learn about Cnvrse Pro Additional Info Documentation: cnvrse.com/help Support: cnvrse.com/support Contact: cnvrse.com/contact Pro Version: cnvrse.com/pro Languages: English (more coming soon: help translate) Third-Party Services Cnvrse optionally integrates with the following third-party services when you choose to connect them: Telegram Bot API When you connect a Telegram bot, visitor chat messages are forwarded to your Telegram chat via the Telegram Bot API. Your replies are received via webhook. This service is provided by Telegram FZ-LLC. By connecting Telegram, you agree to the Telegram Terms of Service and Privacy Policy. Discord API When you connect a Discord bot, visitor chat messages are forwarded to your Discord server via the Discord API. Your replies are polled periodically. This service is provided by Discord Inc. By connecting Discord, you agree to the Discord Terms of Service and Privacy Policy. Cnvrse is not affiliated with, endorsed by, or sponsored by Telegram or Discord. All trademarks are the property of their respective owners.

LIVE CHAT + SOCIALS TOGETHER The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions. Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce. MULTIPLE AGENTS IN 1 INBOX Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox. CHAT WIDGET Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes. CENTRALIZED INTERACTIONS AND SUPPORT ON THE GO No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere. CHATBOT FOR ALL SOCIAL CHANNELS Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp. SCHEDULE OUTBOUND CAMPAIGNS Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in! AUTOMATE YOUR CUSTOMERS’ BUYING EXPERIENCE Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates. CONVERT CUSTOMERS ON SOCIALS MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier! TAKE AND UPDATE ORDERS When customers come to your store intending to buy something, you need to help them as much as possible. Which includes placing the order for him. With MyAlice’s deep WooCommerce integration, you can now do it with a single click while chatting with your customer. TRACK REVENUE AND ROI Analyze the revenue of your WhatsApp messages, campaigns, and store automation. Access reports on all incoming messages, agent response times, agent performance, conversation status, etc. Use these in-depth analytics to improve agent performance. GET VERIFIED GREEN TICK MARK Stop sending your order confirmations from some other companies’ WhatsApp numbers. Let customers see your brand and number in all store notifications. MyAlice helps you get verified without any charges, get access to the Official WhatsApp API. This is way more than your traditional live chat plugin. MyAlice expands on your social communication, boosts sales with automated campaigns, and engages customers at every stage of their journey. It helps you bring in immediate sales, generate leads with purchase intent, delight customers, and make them buy again and again and again! Easily migrate from Tidio, HubSpot, Tawk, Crisp, Reve Chat, Live Chat, Jivo Chat, Olark, Chatra, Wati, Zendesk, Freshdesk, Reamaze, Drift, Intercom, Helpscout, Zoho, and eDesk. We’ll assist you with migration. When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact. Get a demo or Sign-up to see it in action.