ChipBot – Video, Live Chat, & AI Help Desk vs InfoChat – AI Chat with CRM

Overview 🤔 Wondering why your traffic isn’t converting or spending too much on live chat for little in return? There’s not enough time in the day to solve this if you’re alone or in a small team. So we built ChipBot to help. 👉 ChipBot is a new kind of plugin that improves the customer experience while reducing your time from doing so. ChipBot is built to elevate sales and reduce support tickets. Features ✅ Use a pop up video to improve lead generation, sales, or conversion rates on your WordPress website. ✅ Connect multiple videos together in a TikTok-style format for unlimited scrolling. ✅ Close sales and qualify leads with built-in live chat. ✅ Get customer notifications with our mobile app (iOS and Android). ✅ Automate customer support with our integrated AI help desk. ✅ Leverage our built-in AI tools to generate support documentation and respond to customer live chat questions automatically. ✅ Analyze video retention and customer engagement. What is ChipBot Video

InfoChat adds an intelligent AI-powered chat widget to your WordPress website. The AI automatically reads your published pages, posts, and products to answer visitor questions accurately — while capturing leads for follow-up. Key Features AI-Powered Chat — Connect your own AI API key (Google Gemini, OpenAI, or Anthropic) to power the chat Website Context Awareness — Automatically analyzes your pages, posts, and products so the AI gives accurate answers Lead Capture — Collects visitor contact information during chat conversations Built-in Lead Management — View and manage all leads directly inside WordPress Chat History — Full conversation history stored and viewable in the admin panel Customizable Widget — Adjust colors, position, welcome message, and chat title WooCommerce Support — Automatically indexes product information including prices and attributes Mobile Responsive — Works on all screen sizes and devices Dark Mode Support — Automatically adapts to the visitor’s system preference How It Works Install & activate the plugin Go to InfoChat → Settings and add your AI API key Click “Analyze Website Now” to index your content The chat widget appears on your website — visitors can ask questions and get instant answers Leads are captured and viewable in InfoChat → Leads Optional: CRM Integration The free version includes a built-in lead management system. If you use an external CRM, you can optionally connect it: InformSuite CRM (recommended) — erp.informsuite.com HubSpot Salesforce Zoho CRM Pipedrive Custom API / Webhook CRM integration requires an active account with the respective CRM provider. No plugin upgrade is needed — simply enter your CRM API credentials in the settings. Supported AI Providers You need an API key from one of these providers: Google Gemini (recommended — free tier available) OpenAI (GPT-4, GPT-3.5-turbo) Anthropic (Claude) Third-Party Services This plugin connects to external third-party services. By using these services, you agree to their respective terms and privacy policies. AI Providers (one required) The plugin sends your website content (as context) and visitor chat messages to your chosen AI provider to generate responses. Google Gemini (Google AI) * Service URL: https://ai.google.dev/ * API Endpoint: https://generativelanguage.googleapis.com/v1beta/ * Terms of Service: https://ai.google.dev/gemini-api/terms * Privacy Policy: https://policies.google.com/privacy * Data sent: website content summary, visitor chat messages, chat history OpenAI * Service URL: https://openai.com/ * API Endpoint: https://api.openai.com/v1/ * Terms of Use: https://openai.com/policies/terms-of-use * Privacy Policy: https://openai.com/policies/privacy-policy * Data sent: website content summary, visitor chat messages, chat history Anthropic (Claude) * Service URL: https://www.anthropic.com/ * API Endpoint: https://api.anthropic.com/v1/ * Terms of Service: https://www.anthropic.com/policies/terms * Privacy Policy: https://www.anthropic.com/policies/privacy * Data sent: website content summary, visitor chat messages, chat history CRM Providers (optional) If you enable CRM integration, lead data (name, email, phone, company, chat transcript) is sent to your chosen CRM. HubSpot * API Endpoint: https://api.hubapi.com/ * Privacy Policy: https://legal.hubspot.com/privacy-policy Salesforce * API Endpoint: Your Salesforce instance URL * Privacy Policy: https://www.salesforce.com/company/privacy/ Zoho CRM * API Endpoint: https://www.zohoapis.com/ * Privacy Policy: https://www.zoho.com/privacy.html Pipedrive * API Endpoint: https://api.pipedrive.com/ * Privacy Policy: https://www.pipedrive.com/en/privacy InformSuite CRM (WPAdroit CRM) * Service URL: https://erp.informsuite.com/ * API Endpoint: Your InformSuite CRM instance URL * Privacy Policy: https://wpadroit.com/privacy-policy * Note: When InformSuite CRM live chat is enabled, a WebSocket connection is established to your InformSuite instance for real-time operator chat. Custom API / Webhook * Sends lead data to a URL you configure in the settings. Data Handling All chat conversations and lead data are stored in your WordPress database Data is only sent to external services you explicitly configure (AI provider and/or CRM) No data is collected by the plugin author No analytics or tracking is included in this plugin The plugin sets one cookie (infochat_session) to maintain the chat session (expires in 24 hours) IP addresses are collected solely for rate limiting purposes Privacy Policy InfoChat stores all data in your WordPress database. The plugin does not send any data to the plugin author or any third party except the AI provider and CRM you explicitly configure. See the “Third-Party Services” section above for details on what data is sent to each service. Site administrators are responsible for: * Informing visitors about the use of AI chat and data collection in their privacy policy * Ensuring compliance with GDPR, CCPA, or other applicable data protection regulations * Configuring appropriate data retention policies