Chatwoot Client Portal by ICT Shift vs UpdraftPlus

Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal. Built by ICT Shift. Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot. Ideal for businesses that want to: Let logged-in users view and reply to support tickets without leaving your website Offer contact-style intake pages for non-logged-in visitors Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more) Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at https://www.ictshift.com/. Plugin support is also available in the WordPress.org support forum. Features: Ticket list and detail shortcodes Dedicated new-ticket shortcode/form Reply support with optional attachments Ticket status display and update flow Floating livechat widget + embedded chat modes Logged-in user livechat identity (setUser) with optional identity validation (identifier_hash) Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort) Multi-inbox filtering support Webhook-based synchronization support Translation-ready text domain Shortcodes: [ictss_support_tickets] – ticket list view (+ New Ticket button) [ictss_support_ticket] – ticket conversation detail view (?ictss_ticket_id=) [ictss_support_new_ticket] – dedicated new ticket form [ictss_support_live_chat_full] [ictss_support_live_chat_box] Ticket list shortcode [ictss_support_tickets] Shows the ticket list only and includes the “+ New Ticket” header button. Optional ticket list attributes: new_ticket_url – override the “+ New Ticket” button URL ticket_detail_url – override ticket detail page URL Example: [ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"] Ticket detail shortcode [ictss_support_ticket] Shows a selected ticket conversation using ?ictss_ticket_id= and includes a “Back to My Tickets” button. Optional ticket detail attributes: tickets_url – override the back-to-list button URL show_unassigned_assignee="yes|no" (default no) – when yes, always show Assigned as Unassigned if no agent is set New ticket shortcode [ictss_support_new_ticket] Optional new ticket attributes: show_attachments="yes|no" (default yes) show_priority="yes|no" (default no) inbox_id – override the Chatwoot inbox used for ticket creation mail_to – override mail transport recipient(s) for this page only require_login="yes|no" (default yes) – set to no for public/contact intake pages tickets_url – override the “Back to My Tickets” button URL after successful submit debug_console="yes|no" (default no) – for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting) Examples: Support intake: [ictss_support_new_ticket show_attachments="yes" show_priority="yes"] Contact intake (public form): [ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"] When require_login="no", the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection. Recommended page setup: My Tickets page: [ictss_support_tickets] and [ictss_support_ticket] (can be the same page) New Ticket page: [ictss_support_new_ticket] (can also be a separate page) Optional URL overrides: Ticket list: new_ticket_url, ticket_detail_url Ticket detail: tickets_url (back to list button) New ticket: tickets_url (back to list button after successful submit) After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list. Theme compatibility notes: Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes. BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages). Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts. External Services This plugin relies on external services for support portal functionality and optional anti-bot verification. Chatwoot This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service. What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events. Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments. When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events. Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state. Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments). If using Chatwoot cloud (app.chatwoot.com): Terms of service: https://www.chatwoot.com/terms-of-service Privacy policy: https://www.chatwoot.com/privacy-policy If using a self-hosted Chatwoot instance: The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot’s privacy policy and terms of service do not automatically apply to self-hosted instances. Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot hCaptcha (optional) This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms. What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings. Data sent: a challenge response token and visitor IP address (remoteip) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering. When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification. Service URL: https://www.hcaptcha.com/ Terms of service: https://www.hcaptcha.com/terms.html Privacy policy: https://www.hcaptcha.com/privacy.html Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.

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Simply select the versions of WordPress and PHP that you want, and we’ll do the rest. More about UpdraftClone The full suite of plugins from Team Updraft and friends UpdraftPlus. Backup, migrate and restore. Rated 5* on the plugin directory and trusted by more than 3 million WordPress website owner WP-Optimize. Clean the database, compress images and caching. Optimize your WordPress website. 5* user rating. 1 million + active installs. All-In-One Security (AIOS). Secure your WordPress website. Comprehensive, feature rich and easy to use. 5* user rating and 1 million + active installs. WP Overnight. Quality Extensions for your WooCommerce store. 5* rated invoicing, order and product management, customer management solutions and more. Easy Updates Manager. Take control of updates. Lots of features for free, and a Premium version with even more – over 300,000 users. Internal Link Juicer.Boost your SEO. Automate internal links within your WordPress website. Save time and rank higher in the search engines. For other useful, free plugins see our lead developer’s profile, here. Are you multilingual? Can you translate? Do you want to help people that speak your language to backup, migrate and restore their WordPress websites? The UpdraftPlus backup, migration and restoration plugin is ready and waiting. The translation process is easy, and web-based – please go here for instructions: https://updraftplus.com/translate/. Or, if you’re already an expert WordPress translator, just pick out the .pot file from the wp-content/plugins/updraftplus/languages/ directory – if you scan for translatable strings manually, then you need to get these functions: _x(), __(), _e(), _ex(), log_e(). Many thanks to our existing translators. License Copyright 2011-26 David Anderson This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 3 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA Non-English translators are provided by volunteers, and wordpress.org does not give plugin developers control over their translations; thus relying on them is at your own risk; UpdraftPlus cannot guarantee that translations from the original English are accurate. We recognise and thank those mentioned at https://updraftplus.com/acknowledgements/ for code and/or libraries used and/or modified under the terms of their open source licences.