Chatra Live Chat + ChatBot + Cart Saver vs Paldesk – Live Chat & Helpdesk

Chatra Live Chat + ChatBot + Facebook + Helpdesk + Cart Saver. Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better. Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from iOS/Android apps. Distinctive Features: Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually. ChatBots. Use bots to collect visitors’ contacts. Offer quick options for frequently asked questions (FAQ) so that your visitors get the answers they need without a load on your team. Unique exit-intent feature. Catch visitors who are about to leave! Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats. Facebook integration. Send and receive chats directly from your Facebook visitors Intelligent form bot. Add your own custom fields (like company name, address or order number) to the contact form and dialogs. Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer. Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service. Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store. Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app. Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site. Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance. Correct typos. Correct answers after sending the message. Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone. Looks & feels as a messenger app. Smooth animations, avatars, beautiful design. Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions. Full Ecwid support. Full WooCommerce support. Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered! Free forever plan. Simple, straightforward pricing: Free forever plan, or $15 per agent/month Web dashboard, desktop apps for Windows & Mac, Android & iOS — we’ve got you covered. Sign up to download! For the full feature list and additional information check https://chatra.com

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more. INTEGRATIONS: Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. • Email • Facebook • Twitter • Android & iOS Apps • Website Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack! Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers. MAJOR FEATURES: Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions. Explore some of the essential features Paldesk has to offer, listed below. • Multichat Support – Add multiple chats and install them on more than one website. • Working Hours – Add multiple chats and install them on more than one website. • Smart Chat Routing – Assign chats to the ideal agent. • Ticketing – Create, manage, respond and resolve tickets. • Predefined Answers – Respond to FAQ questions faster and get more done. • chat Customization – Customize your look and color of your website chat. • Notifications – Get notified via email when a new conversation arrives. Compatible with Chrome, Firefox, Safari and Microsoft Edge. EASY INSTALLATION Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress. Start your journey! Get chatting! Download the Paldesk plugin now and sign up here for a free trial! Override chat css Style To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}/css/site/paldesk-chat-override.css.tpl