Chat Metrics – Managed live chat plugin for wordpress
Chat Metrics is the Market Leader and World’s Best Managed Live Chat Service for Lead Generation and Website Conversion. We give you the best people, industry leading processes and the technology to boot. Having a Managed Live Chat option on your website ensures that any concerns the customers have are answered in real time and are converted to sales qualified leads instantly. This approach is equivalent to having a salesperson on your website encouraging people to buy your product – 24/7. With your competitors only a click away, our team helps convert your website traffic into sales qualified leads at the browsing stage – saving your time and money. Our support champs are strategically placed around the globe and this gives your company the advantage of being represented by native English speakers – to ensure clear, culturally fluent communication and make the most of your business leads. We have no lock-in contracts. Our service is provided month on month. We have to earn the right to your custom every month giving you peace of mind on guaranteed value. So what is a sales qualified lead? Sales qualified leads are prospective customers of your business that has been researched, filtered and vetted first by the marketing department and then deemed by your sales department for the next stage of the sales process. With Chat Metrics on your website, your sales/service team can focus on what they do best and we’ll convert your traffic into leads. Chat Metrics cuts the cost and space of employing additional staff. Our service is interactive and reliable to build your customer relationships unlike the normal time-consuming emails and boring IVR phone calls. Chat Metrics is easy to set up on your WordPress website. Chat Metrics believes the flexibility of the client is important so, we don’t have any lock-in contracts. You can switch between packages depending on your website’s optimal traffic. Advantages of Managed Live Chat 24/7 Coverage – Customers are busy and need a solution quickly. Chat Metrics provides 24/7 customer interaction for your website visitors to convert your website traffic into sales qualified leads for you to convert into paying clients. We don’t let your customers bounce off your pages, we offer them live help on your website and make sure you secure the sale promptly. Increase conversions – Sales through service makes customers happy. Our managed live chat agents are equipped with custom conversation approaches and data driven user targeting. This means we’re best fitted out to manage live cIII. Reduced Costs – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs. Reduced Costs – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs. Increased Customer Loyalty – A happy customer is much more likely to come back and buy. Happy and satisfied customers are much more likely to sing your brand’s praises and will have a stronger brand loyalty. Competitive advantage – with Chat Metrics live support agents on your website, we are just a click away from your customers. This gives a competitive advantage and builds a good relationship among the customers. Refocus Priorities – Having Chat Metrics as your business partner allows you to focus on tasks that matters. It paves way for a relaxing work environment, and a thriving business. Dedicated Account Manager – Chat Metrics take a great deal of pride in offering dedicated account manager as a single point of contact that you can reach out to.hat for your business. Why use Chat Metrics? Live chats are becoming an integral part of online websites, whether you sell products and lend support services. Customers tend to make more purchases when they are promptly advised on your products or services via chats on your website. Chat Metrics agents will do that just for you, working round the clock, converting your visitors to sales qualified leads. Chat Metrics uses goal-oriented approach to generate more sales qualified leads on your website. Our expert team uses personalized tailored messages by understanding the demands of your customers. With over 1000+ integrations you can automate your lead generation. How much does this cost? There are two options that are available. The first one is Pay as you go (PAYG), you pay zero dollars until you get a lead (most useful for small businesses). You can choose if you want to pay for the lead or not, no monthly commitments. The next one is a monthly subscription that can be personalized to meet your specific needs (based on the 14 day pilot period). We don’t have any lock-in contracts, so you can change the plan anytime you see fit for your business. Interested in learning how Chat Metrics can improve ROI for your business, try our Pilot for your business now. How does it work? Chat Metrics is easy to set up and our live chat agents begin to work once you have given the permission and approval to your website. Below are the steps to follow once you have signed up for our service. We’ll introduce you to your dedicated success manager who will be there with you every step of the way. Our research team prepares a comprehensive FAQ document. We send you the FAQs for approval and deploy the approved FAQs. We prepare your dashboard and complete any automation required, train our team and commence our service for you. Initiate entry to our continuous improvement program. We work with you to optimize your Return on Marketing Investment by striving to increase the number of highly qualified leads we generate via your website traffic. How to install Chat Metrics plugin in your WordPress website Testimonials “Leads from Chat Metrics generate an additional 22% of revenue every month” – Karen Austin, Business Owner at Skin & Laser “Live Chat staff helped Industrial Ideas deliver value to their clients 24/7 and grow their business online” – Peter Zafiris, Business Owner at Industrial Ideas Support Would you like to know more about Chat Metrics services, visit Chat Metrics website. Our live chat support agents are online 24/7 or write us an email at 247@chatmetrics.com
LiveAgent – Omnichannel Help Desk & Live Chat Software
LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)
