Chatly vs Smartsupp – live chat, AI shopping assistant and chatbots

Chatly is an AI-powered chatbot plugin that helps WordPress site owners engage visitors, answer questions automatically, and capture leads 24/7. Free Version Features: 🤖 AI-Powered Conversations – Uses Claude (Anthropic) or ChatGPT (OpenAI) 💬 Basic Lead Capture – Collect visitor information 📧 MailPoet Integration – Connect with MailPoet email lists 🎨 Customizable Appearance – Match your brand colors 📱 Mobile Responsive – Works on all devices Free Version Limitations: The free version is fully functional but designed for smaller sites: * Basic customization options * MailPoet integration only * No conversation limits (you pay for API usage directly) * Community support via WordPress.org forums Pro Version Adds: 🔓 Unlimited Conversations – No restrictions 📧 All Email Integrations – Mailchimp, Constant Contact, AWeber, Webhooks 📊 SEO Insights & Analytics – Discover content opportunities from visitor questions 🗂️ Advanced Knowledge Base – Create comprehensive Q&A libraries 💌 AI Message Generator – Auto-generate welcome messages and prompts 🔍 Yoast SEO Integration – Content gap analysis 📨 Admin Transcript Emails – Auto-send transcripts to admin 🏷️ Source Tracking – Tag leads by source 🛠️ Diagnostics Tool – Built-in troubleshooting 👨‍💻 Priority Support – Direct email support Upgrade to Chatly Pro for unlimited features and priority support. How It Works: Install Chatly and activate the plugin Get an API key from Anthropic or OpenAI Configure your AI provider in Chatly → AI Provider Customize appearance and messages The chatbot appears on your site automatically! Perfect For: Small business websites Service providers Bloggers and content creators Anyone wanting automated visitor engagement External Services IMPORTANT: This plugin requires external API services to function. You must provide your own API keys and agree to the terms of these services. Required: AI Service (Choose One) Anthropic Claude API What it does: Powers the AI chatbot conversations Data sent: User chat messages, conversation history, your system prompt/instructions When sent: Every time a website visitor sends a message to the chatbot User account required: Yes – you must create an account at console.anthropic.com API endpoint: https://api.anthropic.com/v1/messages API Documentation: https://docs.anthropic.com/ Terms of Service: https://www.anthropic.com/legal/consumer-terms Privacy Policy: https://www.anthropic.com/legal/privacy Typical cost: $3-10/month for small sites OR OpenAI ChatGPT API What it does: Powers the AI chatbot conversations Data sent: User chat messages, conversation history, your system prompt/instructions When sent: Every time a website visitor sends a message to the chatbot User account required: Yes – you must create an account at platform.openai.com API endpoint: https://api.openai.com/v1/chat/completions API Documentation: https://platform.openai.com/docs Terms of Service: https://openai.com/policies/terms-of-use Privacy Policy: https://openai.com/policies/privacy-policy Typical cost: $3-10/month for small sites Optional: Email Marketing Integrations The free version includes MailPoet integration only. Pro version adds Mailchimp, Constant Contact, and AWeber. MailPoet (Included – No External API) What it does: Adds captured leads to your MailPoet email lists Data sent: None – works entirely within WordPress When sent: N/A – local plugin integration only User account required: No external account needed Plugin required: MailPoet plugin must be installed Terms: https://www.mailpoet.com/terms/ Privacy: https://www.mailpoet.com/privacy-notice/ Mailchimp API (Pro Version Only) What it does: Adds captured leads to your Mailchimp audience Data sent: Visitor name, email address, tags including “Chatly” When sent: When a visitor submits the lead capture form API endpoint: https://{{datacenter}}.api.mailchimp.com/3.0/ API Documentation: https://mailchimp.com/developer/ Terms of Service: https://mailchimp.com/legal/terms/ Privacy Policy: https://mailchimp.com/legal/privacy/ Constant Contact API (Pro Version Only) What it does: Adds captured leads to your Constant Contact lists Data sent: Visitor name, email, phone (if collected), source note “Chatly” When sent: When a visitor submits the lead capture form API endpoint: https://api.cc.email/v3/contacts API Documentation: https://developer.constantcontact.com/ Terms of Service: https://www.constantcontact.com/legal/terms-and-conditions Privacy Policy: https://www.constantcontact.com/legal/privacy-statement AWeber API (Pro Version Only) What it does: Adds captured leads to your AWeber subscriber lists Data sent: Visitor name, email, tags: “chatly” and “website-lead” When sent: When a visitor submits the lead capture form API endpoint: https://api.aweber.com/1.0/ API Documentation: https://api.aweber.com/ Terms of Service: https://www.aweber.com/service.htm Privacy Policy: https://www.aweber.com/privacy.htm Data Privacy Notice When you use this plugin: Visitor chat messages are sent to your chosen AI provider (Anthropic or OpenAI) Chat transcripts are stored in your WordPress database If lead capture is enabled and a visitor provides their information, that data may be sent to your configured email marketing service You are responsible for complying with GDPR, CCPA, and other privacy regulations You should update your website’s privacy policy to disclose the use of AI chatbot services and data collection No Data Sent to Plugin Developer This plugin does NOT send any data to the plugin developer (MediaManagement Marketing Services LLC). All API calls go directly from your WordPress site to the services YOU configure (Anthropic, OpenAI, MailPoet, etc.). We do not track, collect, or have access to your conversations or visitor data. Support Free Version Support: * WordPress.org support forums * Documentation * FAQ Pro Version Support: * Priority email support: [email protected] * 24-48 hour response time * Direct technical assistance Learn more about Chatly Pro Developed by MediaManagement Marketing Services LLC

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores. Elevate Your Online Sales with Conversations! We offer everything you need to grow your online sales: chatbots, AI shopping assistant, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites. Why choose Smartsupp? 🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger, WhatsApp and email integration, ensuring every conversation is at your fingertips via our mobile apps. 🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots, Mira AI shopping assistant and automated messaging. 🤖 Engage with AI: Keep both customers and visitors engaged with our Mira AI shopping assistant available 24/7 to provide invaluable assistance. 📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention. 🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws. What can Smartsupp do? What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional. Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation. Mira AI Shopping Assistant: Take advantage of our advanced AI chatbot to automatically answer up to 80% of customer queries, recommend products, and drive cross-sell and up-sell opportunities. Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around. Lead Generation: Automatically gather leads through the chatbot and categorize them based on your needs. Messenger, WhatsApp & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard. E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress. Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket! Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business! What our users say about us? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “One of the advantages of Smartsupp chat for us is that it is always visible at a glance when browsing the e-shop. Our customers know that we are there for them 24/7, and they can contact us at any time – whether they use the chatbot or the live chat.” —Jan Kučera, ASKO – NÁBYTEK “We have 23 live chat agents available from 6 a.m. to midnight. Most frequently, customers text in the evening, though. Thanks to Smartsupp’s solutions, we sell 900 cars a month.” —Jan Duchoň, AAA AUTO