ChatLink for WooCommerce vs AI Chat App – Live Agent Handover, Help Docs,

ChatLink for WooCommerce adds a customizable WhatsApp floating button to your site so visitors can start a chat in a single click. The button can open WhatsApp directly or display a small chat popup with a welcome message and quick FAQ replies. For WooCommerce stores, ChatLink can turn products into “inquiry by WhatsApp” items instead of using the normal cart flow. You can optionally hide add-to-cart buttons, prices, and even redirect cart/checkout to keep everything as conversation-based inquiries. Shortcodes are included so you can drop WhatsApp buttons anywhere in your content, landing pages, or widgets. The plugin is lightweight, uses standard WordPress APIs, and is designed to work with most themes. Key Features Floating WhatsApp button with position, size, color, tooltip, and animation options. Optional chat popup with header, welcome message, and “Start Chat” button. FAQ section inside the popup with clickable questions that pre-fill WhatsApp messages. Device targeting: show on all devices, desktop only, or mobile only. Visibility rules: show on all pages or only on selected pages. WooCommerce product inquiry button with customizable label and message template. Options to hide add-to-cart, buy-now, prices, cart page, and checkout page. Separate controls for shop/archive pages (hide add-to-cart and/or prices). Custom button styles for WooCommerce (background, text color, radius, solid/outline). Shortcodes for inline WhatsApp buttons anywhere in posts, pages, or widgets. Settings export/import and full reset to defaults. Features in Detail Floating Button & Chat Popup Choose button position (bottom-right, bottom-left, top-right, top-left). Adjust X/Y offsets and button size so it fits your layout. Configure primary color, tooltip text, and entrance animation (none, bounce, pulse). Enable a chat popup with: Header title and subtitle Welcome message “Start chat” button text Custom header background color Optional FAQ section inside the popup with unlimited question/answer pairs. Visibility Controls Mode “Show on all pages” – display the button site-wide. Mode “Show only on specific pages” – select individual pages where the button will appear. Device filter to show on desktop only, mobile only, or both. WooCommerce Inquiry Mode Enable a WhatsApp inquiry button on product pages. Customize the button label and WhatsApp message template using tags: {product}, {price}, {quantity}, {url}, {site} Optionally: Hide add-to-cart and buy-now buttons Hide product prices Hide/redirect Cart page Hide/redirect Checkout page Hide add-to-cart and prices on shop/category archives Choose where to place the inquiry button on the single product page: Before add-to-cart After add-to-cart After price After product summary Optional custom quantity field for the WhatsApp inquiry when add-to-cart is hidden. Shortcodes ChatLink registers two equivalent shortcodes: [chatlink] [whatsapp_button] Supported attributes (all optional): phone – Override the global phone number. message – Custom message text (tags like {product}, {url}, {site} are supported). label – Button text. Default: Chat on WhatsApp. style – button, link, or icon. size – small, medium, or large. align – left, center, right, or inline. color – Button or link color (hex). text_color – Text color (hex). radius – Border radius in pixels. icon – yes or no to show/hide the WhatsApp icon. Examples: [chatlink] [chatlink label="Talk to Support" color="#000000" radius="30"] [chatlink style="link" color="#25D366" label="Click here to chat"] [whatsapp_button size="large" align="center" message="I need help with this page"]

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.