JTZL's Chat for WebIRC vs AI Chat App – Live Agent Handover, Help Docs,

This plugin provides a shortcode that renders a lightweight IRC client written in vanilla JavaScript. It supports direct WebSocket connections to IRC servers (IRCv3-friendly) and includes an optional WebIRC gateway. Security-conscious defaults: Server allow-list (host:port format), WSS (WebSockets over SSL/TLS) only Optional WebSocket subprotocols (e.g., text.ircv3.net) Optional WS path (e.g., /webirc) Optional CSP connect-src helper (off by default) Input sanitization and validation Proper escaping of output Features: Modern Responsive Design: Mobile-first approach with adaptive layouts for all screen sizes Enhanced Mobile Experience: Touch-optimized interface with proper virtual keyboard support Smart Responsive Behavior: Overlay sidebar on mobile, collapsible on tablet, side-by-side on desktop Editable Username: Click-to-edit nickname with real-time validation and user persistence User Persistence: Automatic nickname saving for logged-in WordPress users Lightweight vanilla TypeScript/JavaScript implementation (no frameworks) Fully responsive design with semantic HTML Internationalization ready (i18n strings) Configurable server allow-list with strict validation WebSocket subprotocol support (IRCv3) Optional WebIRC gateway fallback Comprehensive IRC slash commands: 30+ commands including /join, /part, /nick, /msg, /whois, /topic, /away, /help, and more Automatic nickname generation and collision handling Debug logging and connection status indicators Optional Content Security Policy (CSP) header generation WordPress hooks and filters for extensibility Follows WordPress Coding Standards Usage Basic Usage: Simply add the shortcode [chat_webirc] to any page or post where you want the IRC chat to appear. The plugin will use secure default settings to connect to a test IRC server. Shortcode Examples: * Basic: [chat_webirc] – Uses default server and channel * Custom channel: [chat_webirc channel="#mychannel"] * Custom server: [chat_webirc server="irc.example.com:7443" channel="#general"] Available IRC Commands: Once the chat is loaded, users can use these commands: Basic Commands: * /join #channel – Join a channel * /part [#channel] – Leave current or specified channel * /nick newname – Change nickname * /quit [message] – Disconnect * /help – Show all available commands Communication: * /msg – Send private message * /notice – Send notice message * /me – Send action message * /query – Open private chat context User & Channel Info: * /whois – Get detailed user information * /who [channel] – List users in channel * /list [pattern] – List available channels * /names [channel] – List nicknames in channel * /topic [text] – View/set channel topic Status & Utility: * /away [message] – Set away status * /back – Remove away status * /ping – Ping user * /version [nick] – Get version info Advanced Commands: * /ctcp – Send CTCP command * /motd [server] – View message of the day * /stats [server] – View server statistics * /raw – Send raw IRC command (if enabled) Type /help in the chat for the complete command reference. Configuration: Go to Settings → Chat for WebIRC in your WordPress admin to customize servers, channels, and security options. Notes Some public IRC networks may restrict WebSocket connections to certain origins. The included test server permits connections for testing purposes. Do not send sensitive information. This client is intentionally minimal and does not yet support SASL authentication.

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. 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